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    Services - Banyan Dental

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    14 years ago

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    Willowbrook Dental Clinic

    Willowbrook Dental Clinic

    2.0(20 reviews)
    2.2 km

    I am not usually one to complain but what happened with doctor Elena at willowbrooke dental was…read moreatrocious. My husband chipped his tooth and we went to get it fixed. Dr Elena removed an additional two fillings he had as she told us they had fused together. She also put on the temporary crown. A couple days later my husband was complaining the two teeth w were very sharp- and were aggravating his tongue. When he showed me his tongue there was a puncture wound and blood caused by the sharp teeth. He called asking if they could help him and file them down but asked to do so before his appointment on September 12, they were able to do so, but told him because his teeth were so thin they couldn't grind them down much. A week later his tongue became very infected. When I called and explained the situation doctor Elena laughed at me. That's when I became frustrated and explained it wasn't funny as my husband hadn't eaten in two days. She then told me I was a joke to call on my husbands behalf- and she would only speak to him. I told her he was at home but I would get him to call. I then asked to speak to a manager about the way she was rude. She began speaking to the manager while I could hear- saying I was unreliable, and didn't know what I was talking about. She then told me she wouldn't talk to an idiot and then hung up. I had my husband call and she told me he needed to "shut up and let me talk" and then told him to call back in 30 minutes if he could realize she wasn't god then he could call back. They have charged us almost $300 for the crown and refuse to refund us since we are not comfortable having them put his crown in after the service

    My review had to be updated from the last time i gave them 5 star review and a noce feedback. My…read moreInvisalign was supposed to last 1 year to a year and a half (started in 2018 and here we are mid-2021). I am on my 4th year almost! Also, customer service wise .. oh boy it changed a lot to the worst! It's like day and night. I understand the covid-19 has affected everybody. But they don't do follow ups like before. If you don't take the bull by the horn and call them and try to set things straight .. they don't care anymore. I did my scan (for the millionth time) .. they issued new trays in February (we are technically July). It was a nightmare to try to find a date that will work for me and them to come and simply stick those trays in my mouth. I have asked many months ago to send them to my place like they did once before. They refused. And 3 months later ... after i started to lose my patience (today: they decided to send them - and they tried to tell me that i am responsible if things don't go right: what a nice way to blame the client for your own wrong doings). They could of sent it months ago and not lose 5months and have my teeth crooked again. Since Doctor Sophie left, i find that things are not the same. Patsy was always the best and she is still the best. But unfortunately i keep asking to talk to her and deal with her but apparently she can't do anything. honestly: i wish i never started my Invisalign in this clinic. Plenty of clinic offering same products downtown vancouver... i didn't need to commute to Langley (70Km each way every-time i have an appointment - which usually last 10min). This clinic is not the same is used to Be. Patsy is the inly one i respect a lot. The rest of the clinic i am not sure what the hell happened. I am so disappointed. I can't wait to finish this Invisalign and never have to go back there again. I just started my wife with another dentist downtown Vancouver. It's been great so far. Below is My review i gave them way back (year 2018)((we are july 2021): Willowbrook dentist group is the best ever! From all the amazing people at the front desk to everyone else working hard at the back (with a smile on their faces) are all second to none! I love this place and this is why i travel 80km just to see my dentist. A huge salutation to Patsy & Dr Sophie for transforming my Smile with Invisalign. I never taught i can smile again with all the teeth going to every direction. Now i am proud to show my straight teeth! I love it. All done for a reasonable price, flexible payments, great front desk people following up with me, you get text message reminders to not miss your appointments, clean clinic, courteous staff, ... etc i can go on&on forever talking highly about all the good thing regarding willow-brook dentist and their amazing team.

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    Banyan Dental - pediatric_dentists - Updated July 2026

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