The experience was unbelievable. Walked in took IMMEDIATELY to a room. Nurse was waiting for me…read morealong with a tech. Intake happened and Dr Ravi Came in with a calming smile. Took my history and did a physical exam and told me his initial impressions. Ordered a CT scan , bloodwork and urine Test. He addressed all my concerns and questions. CT was done and results in 10minutes !!! Diagnosis was discussed and great treatment plan. The amazing thing about this ER visit is that door to door took ONLY 64 MINUTES !!!. Folks, quality ,compassionate care in a state of the art facility. WHY WOULD YOU EVER WANT TO GO ANY OTHER PLACE FOR YOUR EMERGENCY CARE ?

If I could give 0 stars, I would…read more I came in for a possible allergic reaction and was required to complete full registration and pay upfront before any provider evaluated the situation. After already collecting payment, staff then came back to say I would need to pay even more--before ever being seen. Symptoms were actively progressing, yet the focus remained on billing over care. In urgent care, patient safety should come first--not paperwork or payment. Very disappointing experience.

Based on the reviews, you would steer clear, but I was in so much pain and hopeful and sure glad I…read morewent. The service from start to finish was exceptional! The young man at the front desk was great and very helpful! The RN (Zei/Mei) was incredible and so was the radiologist, Alberto! Dr. Zamora knew what he was doing and just made the experience top notch. The staff and entire team were great! Should I need medical attention, I know that I can count on this team.

I went in with stomach pain wanting to get it figured out. Waited around 30-45 minutes to be seen…read moreby a doctor. He took my blood pressure pushed on my stomach and concluded "you should go to a hospital" to get it checked out. He then released me with a diagnoses of stomach pain. He didn't solve any issues by coming to any sort of conclusion and I got a bill for 724$ that insurance barely covered half of. What I received was barely tier 1 and they charged me tier 5 because I went through insurance instead of prepaying. The healthcare system is shit in our country and this is a prime example. Do not come here expecting to get any sort of helpful information.

This is supposedly the only location that does the hearing test for my Firefighter Physical and…read morethere telling me that they can't do it because there machine isn't calibrated and they have "no idea when it'll be calibrated" I was also told that the prism on the phone "I don't work here" I called on march 5th at 9:09am this is terrible business...

Great service and timely care! I got there as soon as they…read moreopened to not have a crazy wait and that paid off. The dr saw what I had done to splint my finger and said I did the right thing. I don't live in Miami and my insurance didn't work with them so I asked if I could wait to get anything xrayed until I got home and the dr got it. I appreciate his care and concern and how helpful they are.

Very clean environment. Everyone is so helpful, respectful,…read moreand nice. They are always so quick. The waiting room is never full like other urgent cares. Baptist Health is top level care.

I am so glad i came here. I was the first person at 9 am . Was called and taken in within 5…read moreminutes all staff from front desk nurses and doctors were very nice and kind. They did all nessesary test to confirm my kidney infection and i left with antibiotics. I have no insurance and was given a cheaper price to pay upfront which i did. I read reviews and i am so glad i still came. I had excelent medical care. It is extremely cold inside and they did not have blankets that was the only down side

Excelente servicio! Me atendieron muy rapido y fueron todos muy amables! Desde la tecnica, hasta,…read morela asistente hasta el doctor. Una chica llamada Samantha muy amable, al igual que el doctor Barski. Todos me atendieron excelente. Muy bueno servicio y rápido

Everytime I come here I am glad I come. They're always courteous and friendly. I appreciate the…read moreself serve medicine dispenser they have onsite which is a plus.

I drive here from Homestead, that's how much I love this place. Quick, thorough and clean. I've…read morenever had an issue and never waited more than 10 minutes in the waiting room.

Today, I went to Jackson Urgent Care at Country Walk for an X-ray following an injury that occurred…read morethe night before. I made a pre-arrival appointment for 9:30 a.m., and from the moment I walked in, the experience was exceptional. Chelsea at the front desk greeted me with a smile and was both friendly and professional. As a new patient, I was fully registered within just a couple of minutes. She even informed me of my copay before I was seen, processed my payment, provided a receipt, and explained what to expect next. Shortly afterward, Tiffany, the medical assistant, brought me back to the exam room. She was incredibly friendly, made me laugh, and immediately put me at ease. You can tell she genuinely cares about her patients. She efficiently took my vital signs and gathered information about my injury. Abi, the nurse, also assisted during my visit. She was bubbly, kind, and welcoming, adding to the positive atmosphere. Dr. Louis came in promptly after Tiffany finished. He was calm, professional, caring, and had an excellent bedside manner. After evaluating my injury, he ordered the necessary X-rays. Jonathan, the X-ray technologist, arrived right away. He was courteous, knowledgeable, and efficient. He completed my X-rays quickly while explaining the process and what the remainder of my visit would look like. The communication and teamwork among this entire staff were outstanding. Everyone worked together seamlessly, and I felt informed and cared for every step of the way. My X-rays were read quickly, my discharge instructions were thoroughly explained, and I was provided with the equipment needed to help immobilize my injury. From check-in to discharge, I was in and out in less than 45 minutes. I would gladly return to this location and highly recommend it to anyone needing urgent care services. This team deserves a 10 out of 10 for professionalism, efficiency, communication, and patient care. Thank you, Chelsea, Tiffany, Abi, Jonathan, and Dr. Louis, for providing such exceptional care and demonstrating what great teamwork looks like!

awful, if i could give negative stars i would..they had my son wait for over 40 minutes because the…read moresystem was down, they have a paper system they can report to in case these inconveniences happen. No, instead they sat him in the lobby in pain and did not take care of him or the 7 other patients in the lobby. these employees are getting paid to do absolutely nothing. Fraudulent

Came here with a friend who had his bone sticking out his hand after being attacked by a dog. No…read moreurgency and the old hag in the front was extremely rude.

I am giving one star because the treatment I had was awful, the front desk girl was extremely rude,…read moreit was almost as if she was annoyed with my questions. I would not recommend Baptist facilities to anyone, the personal in general won't give you answers to your questions in a polite manner. If you have questions as a patient one should be able to ask questions without the person treating you as if you are stupid and wasting their time. I won't be going back there for anything.

There was only one other person when I got here and it took 40 minutes to be walked in. They also…read moremake you check in on your phone and sign a bunch of things that is uncomfortable to do when you don't feel good. Was finally let in and they said it was going to be 10 minutes to get my results back. I waited a hour and a half to be seen by doctor. There wasn't a single nurse who passed by with updates or to make sure I was okay. They said 10 minutes and it was way longer than that. Customer service is horrible, everyone has an attitude. Will never come to this Jackson urgent care again. I've only had good experience with Baptist Urgent care.

I love to come to this urgent care. The staff is efficient, and friendly. I highly recommend…read morethem. Everyone's very understanding, and caring. They're also quick. You won't be sitting there for two long waiting to be seen by the nurse, and Doctor.