My husband went to his doctor complaining of soreness just below his lower abdomen. The doctor…read moreimmediately arranged to have him admitted into Jackson on 20 Aug 2018 for surgery to remove an abscess. The entire process of admission..getting a room..etc went about as smooth as I've ever experienced. Everyone was very professional, kind and helpful for our entire 5 day stay. We had wonderful nurses and techs..(Shanny, Kim, Lynda, Maggie, Cameron, April, Lavarius, Adriane and Key are the ones I can recall) Everyone of them from RNs, LPNs, to techs were so nice and efficient...always smiling and cheerful. The ONLY complaint I have is that the room was dirty. The clean up lady was cheerful as well..singing and humming as she worked, but ALL that she did was change out the garbage liners and swiped a dirty looking mop around to make the floor damp. Some blood had dripped off my husbands IV site onto the floor the day we arrived and it was still there when we left! After my husband attempted to wash his hair I had to dry up excess water on the bathroom floor and that white towel looked like I had swiped it down the street!! So black and dirty! The floor in the room was just as bad (as evidenced by the dirt on my socks). Air vents in the ceiling were loaded with dust as pointed out by a nurse to housekeeping.. she took her broom and knocked the dust bunnies off the vent. (That didn't get there overnight!) As I stated earlier. I have absolutely no complaints about our treatment/medical care by anyone there but I would suggest that housekeeping be given guidelines for cleaning a room and have a follow-up to ensure they follow those guidelines.. Jackson Hospital is STILL my hospital of choice!

I had an appointment for a 5:30 am colonoscopy. The floor in preop was dirty, dingy. They gave me a…read moregown, I put it own then I smelt an scent on it, the gown was not clean. The nurse put an IV in my arm. So I got in the bed and notice the sheets were dingy. I asked them to remove my IV. Once my IV was removed, I walked out of the hospital. I have had maybe 5-7 colonoscopy in my life. This was my worst experience ever in my life. Now it approximately 8:30, and the doctor still haven't shown up. I left without getting my colonoscopy. I am looking for a new doctor, and a new hospital to do my colonoscopy. Will never ever use Jackson Hospital nor the doctor that I was referred to. It was a nightmare of an expeience.

Entered the hospital for a suicide attempt and was verbally attacked by a nurse named "Danielle" in…read morethe general admission/ortho intake admission area. I would like file a law suit but unfortunately most of the cops and lawyers in this part of the country are uneducated on hospital guidelines, rights of patients, and/or do not genuinely care to help others. I recommend any other possible options before going to baptist south hospital for medical treatment of any kind.

hello my name is Fonda Dixon I was air lifted to facility on April 7th in a very bad car accident…read more I I want to thank KD and JW for making my stay there very comfortable and the KD and JW. My birthday was on 14 April and JW and his staff came into my room singing happy birthday with a very nice cupcake. Those two guys made it very pleasant to be there despite the pain that I was going I just wanted to say thank you KD and JW thank you for all that you did for me.

I accompanied my husband for surgery that required a one-night stay after the surgery. The hospital…read morestaff were very good, very attentive. The room was close to the nurses' station and that was a good thing, although the staff tended to leave the door open and the noise was constant. I'd recommend the hospital and the surgical staff.

I'm writing this on behalf of my pregnant niece who was recently treated for abdominal pain in the…read moreER at Baptist East. The overall care of the nurses was wonderful BUT Dr. Duggar's dismissal of her pain and stress was absolutely unconscionable. No woman, pregnant or otherwise should have severe pain dismissed as "stress." The data on gender bias by doctors - particularly in Emergency Rooms is well documented. I'd like to see Baptist Health throw the mountain research on Dr. Duggar's head and see if it might knock some sense into him. Until then we will continue to treasure and rely on the excellent nursing staff at Baptist East.

This review is not based on an experience in or with Jackson Hospital of Montgomery. It is based on…read moremy reaction to the hospital's dire circumstances of operating in the red, teetering on the verge of bankruptcy, and blaming and suing one of the most historically reliable hospital third-party payers for its condition. It is sad to see hospitals across the state struggling to stay afloat. It is a serious problem. There are many causes contributing to the problem. A smart approach for a hospital provider to take to ensure that it is not the problem, starts with an honest, in-depth analysis of in-house processes to identify how much of the blame is on Jackson Hospital. Have you given up too much in quality accounts receivable management starting at the clerical level because of riding the DEI train which may no longer even be legal for entities receiving federal funding. Did you buy into the mantra drilled into hospital business office management by IT experts that electronic claims filing removed all need for human in-house oversight of the accuracy of data entered on claims. That was the stuff of fairy dust and Unicorns. Before blaming the payer for your poor revenue stream, do you know the length of days from patient discharge to claim filing date, the number of days that accounts are in receivables by payer, number of claims denied by denial code, and for every denied claim how many are there that the reason for non-payment cannot be assigned to the payer. Computers may identify a problem enough to deny a claim for payment but they cannot and do not identify the cause of the problem and how to correct it. Only a human can do that. If you do not have one experienced, intelligent, merit-based-hire employee whose primary responsibility is to daily research, analyze, appeal if appropriate, resolve, and report on those aspects of your third-party receivables, there is not enough accountability on your end to blame anyone else. It also seems odd/off that you are attempting to use the lawsuit tactic on a historically reputable third-party payer that was recently used on a historically troublesome payer---it looks like a lazy, desperate move of copy-catting to put all payers in the same league. They are not. I am not affiliated in any way with any payer. This is interesting to me from my seventeen years of experience managing and consulting to optimize revenue from third party payers. How clean are your Medicare and Medicaid claims and how successful are your appeals when claims are denied? And one more thought. The hospital website mentions a hospital chapel is being constructed. For goodness sake, what type of hospital in the South has not had a chapel?! Ewwww.

Unique selection of gifts for those you wish to get well soon. Although a bit pricey it is…read moreconveniently located inside the hospital. The staff was very friendly and helpful. I found just what I needed and it only took a few minutes of my time.

I have never had a bad experience with Baptist imaging until the last time my wife went! They set…read moreup payment and we made our payments I even doubled a payment to correct an error online, they turned it over to a collection agency with informing us! They make us wait for service but cannot be patient on the billing process! It's time to get the government and fucking Obama care out of the health care ! Insurance is a freaking joke as well!

Nurses and staff were great. The physician on the other hand was pompous, ordered incorrect…read moreradiology study, and sent me home with medications I did not need. I have suffered through severe pain because my true diagnosis was not treated. If you go to this ER please make sure the physician treating you is not just moonlighting for extra cash.

I see 3 different specialists here. No complaints. Far better care than what I get at Veterans…read moreAffairs Clinics Chantilly Rd Montgomery, AL. Pretty sure my primary doctor is border line quack.

All of the appointments I received were promptly completed. Even those I had to cancel were quickly…read morerescheduled. Which really impressed me.

Almost IMPOSSIBLE to reach by phone!…read more An appointment for earlier this week was re-scheduled because the provider had an "emergency". The re-scheduled appointment was then cancelled at the last minute because of another "emergency". After literally a half-hour on hold, I was offered another appointment more than 2 weeks later...20 days AFTER the initial appointment. This is no way to run a professional operation! They already use PAs and NPs to see patients - where are the doctors? I hope for a law that would prohibit medical facilities from using AI telephone answering systems. That is one place where a LIVE PERSON is crucial to effective communication.

Loved the office, staff and doctor Cooper was wonderful. PROBLEM is the way they are credentialed…read more you have to pay a copay called a facility fee on top of your copay. So for a visit with my previous cardiologist I just payed my copay and had Office Visit and EKG. With this group I had to pay almost 300.00 for my visit which is utterly ridiculous. Even though everything else was great I am going to drive to Birmingham instead of returning for another visit. So SAD!! I am giving a One for the rating because I was not informed at the time of scheduling nor when I came for my appointment. It was shocking to get this kind of bill. I feel sorry for the elderly who get bills like this.

Dr. Mracekk is a caring and compassionate doctor. He has been my doctor for more than a year. He…read morehas spent as much time with me as he needed to. He has worked very hard on adjusting my medicines to improve my quality of life. I am in better health for being under his care.