I had a very disappointing experience with Harmony Bay Wellness. I went in for an intake…read moreappointment in early January of this year because I was looking into somatic therapy, but after the appointment I realized they were not the right fit for what I was seeking. This month (July), I was surprised to receive a $150 charge for that intake visit. What frustrated me most was that this was never clearly explained to me in a way that felt transparent or upfront... and why I am being billed 6 months later. I understand that intake appointments can sometimes be billable, but the way this was handled felt misleading and unnecessarily stressful. Instead of helping me feel supported, the process left me feeling confused and taken advantage of. Based on my experience, I would caution others to get every cost in writing before scheduling anything here.

I have never written a review before, but this situation has brought me to tears, and I think…read morepeople need to be warned about this company. This review is not about my provider. She was great. She no longer works with/for Harmony Bay, either by choice or because she was let go. Either way, I was disappointed to see her go, and I chose not to see a different provider, largely because the cost was starting to become too much after my financial situation changed. My issue comes from their atrocious billing practices. When I first started receiving care, I realized I was not getting bills, and I discovered that my insurance was not accepting claims because of the way my sessions were being coded (according to my insurance company). After fighting with my insurance, my appointments were finally accepted and all processed at once, which resulted in a large balance that I could not pay all at once. Part of the issue was also that each session ended up costing more than I originally expected. I paid as much as I could each month, but the balance started stacking up. Maybe I should have stopped seeing my provider earlier, but I was seeing her because I needed the help and did not feel ready to stop yet. Once I stopped having active appointments, I set up a payment plan to take care of my balance while paying what I could afford each month. At the end of April, I received a voicemails from Harmony Bay asking if I would like to increase my payments. I read the transcript and moved on without calling back because I did not want to increase them. I never received any other communication about this, so I was very surprised when I received an email stating that I had been charged $90 today. I looked into it further and discovered that I had also been charged $125 yesterday and $160 a couple of weeks before that. I now have to come up with an unexpected extra $350 this month, which I cannot afford. They offered to refund the $90 charge from today, but I told them I would deal with it myself, mostly because I was starting to tear up and did not want to burst into tears with a stranger on the phone. It is completely unacceptable to charge a person's card for multiple $100+ payments that they did not consent to. An unexpected $350 charge in one month is a lot of money for someone to come up with out of the blue. I'm just so frustrated and upset with this situation.

Know staff, gebuinely compassionate and honest w/ you; even if you don't want to hear it…read more Lock up nickname: Lorax

From day 1 until day of release my daughter's experience in northbrook as well as my experience…read morewith trying to find out about my daughter was an absolutely horrible. My daughter was brought there on a 72 involuntary hold and was there 12 days!!!!!! She took her meds, went to her therapy, group therapy and did everything she was asked to and stayed way to long.. Thankfully my daughter was able to have access to the patients phone to call me to let me know she was there because no staff reached out to me for almost a week. My daughter was there a week before meeting her case worker and having an evaluation. When I would call and leave messages I usually never got a call back. When I did get to go visit her I stopped at a store to get her some comfortable pants to wear. She never got the pants. I called security where the pants were dropped off and got no where. I called her case worker and got no where again. I sent an email asking for someone to call me. I got a call back a day later and I explained these were brand new pants, never worn and they are no where to be seen?? How is this possible??? I was told id get a call right back, and no call. This is the most unprofessional, unorganized facility.

I thought the MD's unprofessionalism alarming. I was over-billed thousands during visits. The MD…read moredisrespected my service in the armed forces. A greedy Doctor

I found MD unprofessional during care…read more I was overcharged hundreds of dollars due to this MD's greed. This MD inaccurately diagnosed PTSD, and is not friendly toward US military personnel.