Excellent service, communication, and response time. I will happily use these guys again.read more

This company is completely unprofessional and disrespectful. They can't complete a job. Go anywhere…read moreelse but here. We called and had WOW plumbing show up to give us an estimate on fixing a tub that was not draining at a rental property. While they were at the rental property they left the door open the entire time they were there in below freezing weather. The plumbing issue they were looking at was completely inside the house. The tenant also said they knocked things off counters and did not pick them up and talked over the tenant and was condescending while there. Eventually they canceled the scheduled service call, the day of, after being late, when it was scheduled over a week in advance and refused to do any work because a tenant requested to us that they not leave the door to the house open in freezing weather. They left a person without plumbing because they requested "please close the door in freezing temperatures." On their estimate visit WOW plumbing said the issue was a single elbow that needed replaced. To replace this single elbow in plumbing line would be somewhere between $300-$600. The price seemed very high to us for replacing one elbow, but the tenants bath tub was not draining and it needed fixed, so we told them we'd like to schedule the repair. They were also informed about complaints the tenant had about leaving the door open. We've had other companies there for maintenance with our good tenant here and never had a problem. Wow plumbing said it would be over a week before they could get to it and they would talk to their employees. We scheduled the day for them to come and make the repair. On the day they are scheduled to make the repair, which they said would be the morning, they contacted us at noon and said the WOW workers said it must have been the other maintenance man who was there looking at the plumbing that day and not them. We had already clarified with the tenant and said no, it was WOW plumbing and the request is to just please close the door after entering and exiting, not a big deal. WOW plumbing then began telling us if it was their house they'd close the door themselves, that the person who complained is silly. I said this seems like a reasonable request, just close the door when entering or exiting. They said ok. They then called back and said that they weren't coming over and they were refusing to do the work since the tenant had complained about leaving the door open. They again said the tenant should close the door. I explained, after they kept cutting me off and interrupting me many times that there is a tight hallway by dryer, which is where they are working and the door is on the other side, which is blocked off by the workers. There's no reason they can't go there to do the job. Rather than being professional and hearing the request and doing the job, they got their feelings hurt that someone would say it's not ok to leave a door open in below freezing temperatures for hours at a time which the tenant had to run the furnace for hours and hours to finally get the temps turn back up. They said they refuse to go to the house then. There was no complaint about my tenant, in fact the WOW employee said they must be mistaken, he thought they had a great interaction with the tenant. The tenant only voiced to me that they were requesting the door be closed. This company also demanded to us multiple times that the complete and full payment for the work be paid the minute they are finished with the repair. We told them we needed bill, but really there was no problem with that. But was thinking is this because their work doesn't last and they take the money and run before testing it can happen? What kind of business schedules a job for someone without plumbing over a week later, is late and then the day of cancels, leaving someone without plumbing in their house because they asked they close the door outside? Childish mentality. Don't waste your time.

Brian has Helped me on several occasions and some were emergencies. Not only is he quick to…read morerespond he is friendly, professional, and thorough. Brian is honest and very reasonable with his rates. Thankyou Brian- you're a life saver. Margo

Called on Thursday evening. Brian came out on Friday afternoon and resolved the issue within 30…read moreminutes. Reasonable prices, quality work.

Ask for rates before you call!!…read more My home warranty folks sent Benjamin Franklin to fix a couple of valves. The repair was to be cover by the warranty, but the plumber said he might had to cut an access into the wall (only drywall); which understandable. This would not be covered by the warranty. They quoted $152 just to open an access into drywall! Not to repair it after... Only to make the hole! I'm sorry, but this sounds like a rip off... Decided not to do the job with them. I cannot comment on quality of the service.

One star is too good for them. Made an emergency appointment and they said they'd be there and…read morenever showed up. Reached out and they said the tech would call, and he never did. WOULD NOT RECOMMEND! DO NOT USE THIS COMPANY!

Had a kitchen and associated shower stall plugged up. Andy was very knowledgeable and got the job…read moredone in about 20 minutes; however, he was on site for an hour and twenty minutes gabbing.

I wanted to use Roto-Rooter because of its reputation, but my experience with Alex rinner has been…read moreincredibly frustrating. I was simply trying to get in touch with Alex Rinner regarding a follow-up question after receiving a voicemail. Instead, I reached someone in Chicago who said he knew who Alex was but had no directory, no direct phone number for the Cincinnati office, no way to transfer me, and no voicemail option. It was surprising that a national company couldn't provide basic contact information for a local representative. Communication has been extremely poor from the start. I was told my concerns would be addressed and that someone would get back to me, but I never received a response or any resolution. On top of that, the pricing has been inconsistent and keeps changing, leaving me feeling misled rather than informed. At this point, I'm not even sure how customers are expected to reach the appropriate local office when follow-up questions arise. Good customer service starts with clear communication and accountability, and unfortunately, I experienced neither. Based on my experience, I would recommend considering another company if you value transparency, reliable communication, and responsive customer service.

Shady and as I said before, you were not present on the job so therefore you will say anything to…read morecover up your wrong doing. I did reach out to you immediately afterward and you gave me a bogus pitch about "your worker having to travel 1 hour and 20 minutes," but failed to mention a trip charge when I initially spoke with you before "your repairman traveled," according to you ,"1 hour and 20 minutes," but he was at my home about 20 minutes after speaking with you. I have my text messages and the time you sent them. Tell the truth. I asked you if you were certified? Which you did not respond twice to after I asked you twice.Why do you think I asked that? You don't force a repair, by saying, " let me just go ahead and see if it can be repaired,"after being told by the consumer (ME), "That's way too much, never mind, don't, I'll get someone else," after he told me that it was going to be 200.00 initially before he even looked at my sink. If you were a professional you would not try to use scam tactics on women. He never gave me a quote after he said, "let me just go ahead and see if it can be repaired," using a ringer from my home. I asked him what was the cost for putting the ringer on and he said, 180.00. I'm not upset at all. You are the one who is upset. I am a educated and professional woman and I deal with professionals only. As I told you in my text, will not use your service again. You are not a professional service provider. When I pay for professional service, I expect nothing less than professional work in return. You will not enter my home again. I will be contacting the Attorney General. Less than 1 STAR!.

From the owner: Family Owned and operated. We offer free estimates. 24hr emergency service available. read more