Ask for rates before you call!!…read more My home warranty folks sent Benjamin Franklin to fix a couple of valves. The repair was to be cover by the warranty, but the plumber said he might had to cut an access into the wall (only drywall); which understandable. This would not be covered by the warranty. They quoted $152 just to open an access into drywall! Not to repair it after... Only to make the hole! I'm sorry, but this sounds like a rip off... Decided not to do the job with them. I cannot comment on quality of the service.

One star is too good for them. Made an emergency appointment and they said they'd be there and…read morenever showed up. Reached out and they said the tech would call, and he never did. WOULD NOT RECOMMEND! DO NOT USE THIS COMPANY!

Company will not show up!!!!…read more They were supposed to come out to do warranty work on my pool automation system. Never showed up the first time. When he finally got around to showing up weeks later, the pool lines already froze and could not work on it. Waiting till late spring ans schedule another appointment 2 1/2 weeks ago. Supposed to show up between eight and 10 with a phone call. Let me know when. Never showed up and didn't even call. Highly recommend DO NOT use this company.

Got a 2000$ quote from Apollo today to fix their mistakes. Installed "new" on 7/28/17, thanks bud…read morework looks "great"

I wanted to use Roto-Rooter because of its reputation, but my experience with Alex rinner has been…read moreincredibly frustrating. I was simply trying to get in touch with Alex Rinner regarding a follow-up question after receiving a voicemail. Instead, I reached someone in Chicago who said he knew who Alex was but had no directory, no direct phone number for the Cincinnati office, no way to transfer me, and no voicemail option. It was surprising that a national company couldn't provide basic contact information for a local representative. Communication has been extremely poor from the start. I was told my concerns would be addressed and that someone would get back to me, but I never received a response or any resolution. On top of that, the pricing has been inconsistent and keeps changing, leaving me feeling misled rather than informed. At this point, I'm not even sure how customers are expected to reach the appropriate local office when follow-up questions arise. Good customer service starts with clear communication and accountability, and unfortunately, I experienced neither. Based on my experience, I would recommend considering another company if you value transparency, reliable communication, and responsive customer service.

Had a kitchen and associated shower stall plugged up. Andy was very knowledgeable and got the job…read moredone in about 20 minutes; however, he was on site for an hour and twenty minutes gabbing.

I am not sure why there are negative reviews, but we had a new HVAC system installed and they were…read moreso professional. From the sales person to the technicians. We then had the ducts cleaned and the two gentleman Brennan and Josh(I think) both were polite, professional, and worked efficiently the entire visit. I am not sure if Apollo is a good company to work for, but their employees are exceptional and hopefully Apollo is treating them the way they deserve to be treated because they don't want to lose any of the workers we had an experience with....The gentleman with the movie tattoo was clearly a kind person, going the extra mile and all of the technicians we encountered listened and explained everything. There was great follow up as well. So far we are extremely pleased!!!!!

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Contracted by the home warranty company. Company was on the ball, contacted and scheduled ASAP…read more Work satisfactory completed next day. Thanks

I would strongly recommend thinking twice before using Kramer Plumbing based on my recent…read moreexperience. The company was sent by my Warranty Company. I don't typically write reviews but since I received a text message from the company urging me to I thought well why not. First, once the technicians arrived, the conversation immediately turned into additional upsells and extra charges beyond the original scope. Be aware of this because what starts as one repair can quickly turn into multiple suggested add-ons. During the visit, they removed and adjusted my dishwasher area. After they left, I discovered that the cabinet alignment and surrounding wood panel were damaged/misaligned, something that had never been an issue before. The dishwasher had previously been installed properly and fit tightly in the cabinet space. When I reported the issue and asked them to come back to correct it, the company denied responsibility and stated that it "was like that before" or that it required "trim work," despite the fact that the problem only appeared after their work. Even more concerning, after telling me they would not return to correct the issue, technicians later showed up at my house unannounced while I wasn't home. That was extremely uncomfortable and unprofessional. Ultimately, the warranty company had to step in and reimburse me so I can hire someone else to fix the damage. The only reason I let it go. My advice to anyone considering this company: Take photos before work begins Be cautious of upselling once technicians arrive Be aware that if something goes wrong, getting accountability may be difficult I'm sharing this so other homeowners can make an informed decision. I'll never use them again and I'm letting my 168K followers on social media know never to use them. And I see how the company responds to these reviews instead of apologizing for how their customers are treated they instead jump immediately to defense mode. Unprofessional and disgusting. Just be ware they show up to your house unannounced. If a company calls and client doesn't answer that's not permission to just show up especially after they already stated it wasn't their problem. And nothing further was scheduled bc at that point I was dealing w the Warranty Company. A complete lack of accountability for damaging my cabinet. If I could give zero stars I would have. Oh I paid them out of pocket and was reimbursed by the Warranty company after going back and forth for days. If you pay out of pocket I'd suggest calling your financial institution to file a dispute on any damages that occur. Hope this helps.

Great work installing a new faucet system…read more Friendly people, Devon was great. I'd use them again.

Just had our duct work cleaned and Bryce and Briggs who did a fabulous job. Very through, and my…read morehusband was impressed with their procedure and high tech equipment. And he is very hard to please! His words 'they were methodical and did the process right'. So thank you One Hour Heating and Air for cleaning our very dirty ducts and we look forward to moving in our new home knowing all is cleaned and sanitized.

Great company. Had plenty of time slots open for me to schedule a time convenient to me. Came…read morewithin the time window and did a great job on a tune up. I used another company that literally was a friend of a friend and was over charged. Adams had a very reasonable service fee and I will definitely call them again.

Hi! I would like to let you know that my entire family uses Adams heating and cooling l, and we…read morecouldn't be happier! Rick is our usual tech and he is the nicest, most professional and knowledgeable tech. He even worked on a day he had dental surgery! So 2 days ago, the worst happene. I woke up to my thermostat reading 82 degree. I was certain it would be days with this heat wav. I called and was shocked to find out they would be here in a few hour. A young man named Chase showed up and despite having to work in the furnace room in the basement , about 6 by 8 feet, he never complained, and figured out immediately it was a blown motor. He explained everything to me and let me know he needed to run to the shop and grab a new one and would be back in about 20 minutes. It was 104 outside. I was freaking out bc I have health issues and one of my dogs has an airway problem and heart failur. He was back in on 26 minutes and we had cool air within 3 hours of it blowing! We are on a maintenance plan with them and have been since we moved back home here 10 years ago and have always been thrilled. And Chase by the way , was so respectful and hard working I had to force him to take a bottle of water and as he was leaving he said "oh you have an Amazon delivery!" i knew it was a box about 50 lbs and he grabbed it for me and carried it inside for me. I can't recommend the company enough! Thank you so much !!! 5 stars!

Teenagers. Right after having a discussion about courtesy flushing when you have a monster dump, my…read moregranddaughter did just that and followed that by using an inordant amount of TP. Sigh. Her mom broke the news to me. I told them to put the seat down so I didn't even have to see it. I put in a work order and wondered how long it would take to get it fixed. Shudder. Within an hour there was a knock on the door and a very pleasant man told me not to worry and he would fix it up. And he did, taking his bucket and plunger and left. I was so happy I didn't have to deal with that mess. Life is good.

Pay Full Price, Get a Partial Fix -- Repeat as Needed…read more This company managed to turn a straightforward plumbing leak into an expensive lesson in what happens when accountability is optional. We initially called them for a leak and were charged $769.39 just to assess the issue, followed by $7,098 for new pipes. Shortly after this "repair," the leak returned. When we called them back, they charged another $899, only to then tell us the problem was allegedly where our pipes connect to the county's system--work they are not licensed to perform. The county came out three separate times and confirmed the issue was not on their end. We then hired a second contractor, who immediately identified the real problem: the original job was simply not completed. He also stated--without hesitation--that he would be shocked if this company refunded even a dollar. When we asked why they would bid on a job they were not licensed to fully complete, their answer was astonishingly casual: they "didn't think it would be an issue." According to them, they fulfilled the contract because they "fixed the leak they could see." That explanation alone should alarm any potential customer. I later spoke with a supervisor who repeatedly deflected responsibility by asking, "How were we supposed to anticipate what we couldn't see?" That is not a defense--it is an admission. As a consumer, I do not hire a professional to fix only the visible portion of a problem. I hire them to fix the problem. No solutions were offered. No accountability was taken. Only excuses and a clear attempt to redefine failure as acceptable performance. Be warned: this company appears to complete just enough of a job to justify billing, then treats the remaining work as a series of costly "separate issues." You will be left paying thousands while being told no one is at fault. This was an expensive lesson learned the hard way. Save yourself the frustration, the time, and the money. Find literally anyone else.

I needed help installing a 13x19 ft Hanso Pergola kit. Earls Home Remodeling did an amazing job!…read moreWill and crew were very professional, cost-effective and efficient. My wife and I were overjoyed after seeing their results.

From the owner: Looking to embark on your home's next project? Earls Home Remodeling is your premier choice,…read moreoffering specialized services in kitchens and baths, as well as drywall, paint, plumbing, and electrical solutions. Contact us via message or phone at 513-293-3617.