Just an update to the review posted about 18 mos. ago. In the thousands of dollars I spent with…read moreTarvin to have our plumbing issues resolved, we paid to have the plumbing beneath the sink repaired due to a leak. Needless to say, their repair hasn't held. The pvc piping they installed won't even stay together. It only held for a few months and then just came apart-- leaving us with having to have a bucket beneath the sink. I'm just frustrated enough to write this updated review now because I have to pay to have another plumber come out to fix their work. These people are predatory and unprofessional. Would not recommend. What would've been nice is if the owner of this plumbing company saw the invoice number on my receipt in the last post and tried to reach out-- but he didn't. Instead he implied that we didn't even have his company service my mother's home. Having integrity in your business -- owning a job and its result means something.

I woke up this morning, ( Jan 21 2025) and had no hot water coming from my sink faucet ... No water…read moreon the hot side at all. The overnight temps were below zero, the water supply is on the outside wall = frozen pipes. I called a number of local plumbers, and no one had anyone that could get to me quickly. Tarvin initially told me I would have to be a work in, understandably, I was not the first call for frozen pipes! Maybe 20 mins later, I received a call back from Tarvin and they told me a tech could meet me at my house in 45 mins. When the tech arrived (cannot remember his name), he told me they pulled him from his office duties for the day to take care of my issue. He was polite, friendly and got right to work. Within 15 mins he had the frozen line thawed, with no apparent leaks (fingers crossed). Polite, professional and reasonably priced. They also recommended a permanent fix for the freezing issue. Tarvin will be my 1st call for any future plumbing issues! Jeff H

Mike helped me diagnose the problem with my water heater over the phone and came right out and…read morerepaired the leaks and save me hundreds of dollars a very nice guy and very knowledgeable plumber

I had a bad leak today on 7/26/2020 and called. He was here within 2 hours. He worked with me and…read moregave me an excellent price. He was very professional and he did a great job. He also made sure I had water before he left. He will be back tomorrow and finish. I would refer him to anyone who needs a good plumber. Karen Decker

I had a water line break on a Friday evening. I immediately called Lowell and he was in my home…read moreand fixed the problem within 2 hours. There is no one else I would call. Dependable and so informative and affordable!!

We have used Cropper plumbing for several projects. Lowell is fantastic and takes time to explain…read morewhat he is doing and shares his knowledge. He is fantastic...super nice and trustworthy.

Very responsive when I call for service. Friendly and…read moreknowledgeable service representatives. They have actually come to my house within an hour of a call.

Dan came through for us again! We were headed out of town for a holiday weekend when we received a…read morecall from one of our tenants that the water heater was leaking and not functioning. Dan fit us in on a Friday afternoon before a holiday weekend. No extra charge for the emergency work. He and his crew are the absolute best!

Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Had a kitchen and associated shower stall plugged up. Andy was very knowledgeable and got the job…read moredone in about 20 minutes; however, he was on site for an hour and twenty minutes gabbing.

I wanted to use Roto-Rooter because of its reputation, but my experience with Alex rinner has been…read moreincredibly frustrating. I was simply trying to get in touch with Alex Rinner regarding a follow-up question after receiving a voicemail. Instead, I reached someone in Chicago who said he knew who Alex was but had no directory, no direct phone number for the Cincinnati office, no way to transfer me, and no voicemail option. It was surprising that a national company couldn't provide basic contact information for a local representative. Communication has been extremely poor from the start. I was told my concerns would be addressed and that someone would get back to me, but I never received a response or any resolution. On top of that, the pricing has been inconsistent and keeps changing, leaving me feeling misled rather than informed. At this point, I'm not even sure how customers are expected to reach the appropriate local office when follow-up questions arise. Good customer service starts with clear communication and accountability, and unfortunately, I experienced neither. Based on my experience, I would recommend considering another company if you value transparency, reliable communication, and responsive customer service.

On September 15, 2025, we contracted with Bassett Services to install either a new hot water tank…read moreor a tankless water heater. They recommended the tankless unit. After installation we had noises, vibrations, extreme wait times for hot water, and the complete loss of hot water two times. Eventually, on October 22, 2025, we asked Bassett to remove the tankless unit and install a traditional water heater, forced air vent and a recirculating pump, which they did. However, they charged us the same amount for the hot water tank as they did for the tankless. Because of previous estimates there should have been a $2000 less cost. After several calls to the company, we NEVER did receive an itemized bill for the final installation and equipment now in our home, nor a return phone call from the manager. We are very disappointed with Bassett Services....now called Fire and Ice.

I woke up on a Saturday morning to my water heater leaking water out the bottom of the unit. We…read morecalled another company who couldn't respond until Monday . We called Best plumbing and was redirected to Bassett. They took our info and had a technician call us within a couple of hours and he was at our place. He assessed the problem and gave us 3 options. We chose the best for our budget and he made a materials list and said he would return to do the job. An hour or so later he was there with a quality unit of our choosing and the upgraded power vent model we wanted to change to. He did the work really timely and was a very clean meticulous worker. We are so happy we called them now and Cody Ralph did a fantastic job for us! Thanks Cody!