Disappointing experience. The website advertises, "High-end, Professional,
Stress free and Trustworthy Gentleman's Barber Services". I scheduled an appointment for a "Premium Haircut and Beard Trim" with Jennifer...the "Master Barber". However, that's not how things worked out.
When I arrived today, I was the only customer in the shop. I found Jennifer milling around and a stylist sitting in a chair in the waiting area. Jennifer greeted me then asked no questions...didn't verify who I was, didn't check if I had an appointment, didn't confirm the service I'd made a reservation for...she simply deferred me to the other stylist.
Once I was seated, it quickly became clear the stylist and I weren't communicating effectively. Her English was not great, and I wasn't exactly sure how to explain what I wanted. She tried hard to talk through my wishes. But, eventually she went to get Jennifer to translate. Once Jennifer arrived, there was little further discussion. I attempted to explain what I wanted, but she instead told me how she believed my hair should be cut...no question. Fortunately, her version didn't seem far from what I actually wanted. So, I cautiously deferred to her. In turn, she gave instructions to the stylist in a language I was unfamiliar with, and then turned to walk away. I quickly reminded her I also wanted a beard trim. She quickly responded with a curt statement, and then again gave instructions to the stylist in a language I didn't understand. She then quickly walked away.
To her credit, the stylist spent the next 30 minutes carefully cutting my hair and beard. She worked silently, but was polite, respectful, and accommodating. As she worked, Jennifer moved around the store looking at a few little things and watching out the window. In the middle of my cut, she took a call...it sounded like someone asking to be squeezed in. She told the person to come over, and about 10 minutes later, in he walked. Much to my annoyance, Jennifer welcomed him with a smile, showed him immediately to her own chair, then had a very collaborative discussion about how to cut his hair. Finally she spent about 15 minutes performing a simple cut while carrying on a very nice conversation with him.
As I watched it all go down, I couldn't help wonder what happened when I walked in earlier? She advertises, "high end...professional...stress free...trustworthy". Yet, she'd deferred my appointment to someone else without even an attempt at an explanation. Her engagements with me were curt. And I felt far from stress free. I'd experienced almost the opposite of what was advertised. Yet, this person...who arrived without an appointment...felt everything good claimed...professional, stress free, trustworthy...check, check, and check.
I again want to emphasize, the stylist who took care of me was very nice, and did a fine job. But, that's beside the point. My appointment was with Jennifer. But, she wasn't interested in fulfilling her commitment to me. And, when we did interact, it was far from a stress free, trustworthy experience.
Very disappointing experience. I won't be back, and can't see how I'd recommend anyone make an appointment with Jennifer. Perhaps with the other stylist. But, certainly not Jennifer. read more