Had an appointment at 1:50 pm, called to say I'll be four minutes late, no answer, walk in and said…read moreI'd have to come back at 3pm. The front desk lady said she was in another room and couldn't answer the phone. Sadly, go somewhere else. Their customer service sucks I called the number you provided and was told there was nothing they could do other than share my feedback with the office. I understand being late can be an issue, but I was only a few minutes behind schedule and tried calling ahead several times with no answer. Being turned away and asked to come back later felt disappointing, especially since I made an effort to communicate. I appreciate the response, but unfortunately the outcome was exactly the same, so my experience and opinion of how the situation was handled haven't changed. You need to update your policy and actually have it advertised for your paying customers. The text saying please arrive 5 mins early for your appointment isn't enough. Have a clear message regarding if grace periods exist and how long.

I had a very upsetting experience at Milan Laser in Schererville, Indiana, and based on how I was…read moretreated, I would not recommend this location to people of color or to anyone who cares about respectful, non-discriminatory customer service. I arrived early for my 12:50 appointment and the manager, a white woman whose name I do not know, did not acknowledge me when I walked in because she was on the phone. After she finally spoke to me, I began asking a simple question about whether Lindsay, the regional manager, could contact me. While I was still speaking, a white woman walked in and the manager completely cut me off to help her instead. She immediately turned her full attention to that customer, spoke warmly to her, and even took her early for a later consultation, while I was left sitting there. When I pointed out that I had been speaking first and wanted to finish my question, the manager became combative and kept falsely claiming I was asking for "personal information," which was not true. I was simply asking whether she could have Lindsay contact me. She then started saying I had to wait for HR, which made no sense and felt like a tactic to avoid helping me. As a Black woman, I left feeling singled out, stereotyped, and treated differently. The difference in how I was treated compared to the white customer was very noticeable. I also have concerns about scheduling, because since a newly hired Black technician started, I have repeatedly been scheduled with her, even though I previously had a different technician and asked about returning to her. I was told scheduling is "random," but it does not feel random based on my experience. I paid in full, and instead of feeling valued as a customer, I left feeling disrespected and uncomfortable. Based on my experience, I would not recommend this location to people of color or to anyone who takes discrimination seriously. If you are a person of color, or if respectful and fair treatment matters to you, I would think twice before coming here.

I wanted to try a new place to give my health a boost. My significant other and I ended up visiting…read morethis spot on Apr 18, 2024. It was clean and glossy inside at first glance. I was hoping to have a service performed right away, but we were told that we needed an appointment. That was fine, since we live in the area anyways. I made an appointment to get a Neurotoxin treatment for the next day, which was Friday, 04/19/2024 at 10:00 am. Luckily, they were able to get me on the schedule that fast. When I returned for my appointment, I was instructed to fill out forms. After I finished, we were guided to the back by Alexa Campbell. She evaluated my face and went over my options. I ended up going with the Xeomin (Neurotoxin) Initial Treatment and she recommended 22 units total for the zones I wanted to target. Each unit was $10.00. Since I was a new customer, I was given 20% off for my treatment, so it only ended up being $176.00. That was awesome. The treatment didn't cause me too much pain and definitely didn't take very long. My head felt heavy for a little bit, but it quickly subsided. It was recommended to have the Xeomin (Neurotoxin) Follow Up Treatment two weeks later. I scheduled mine for Wednesday, 05/01/2024 at 10:00 am. The customer service was pleasing and professional during my time there. I recommend Alexa for a Xeomin treatment for sure! Overall, this place didn't disappoint. The price for my treatment was friendly in my opinion. I would love to explore this place more! Date of service: 19-Apr-2024

As a guy going into this basically women's type of location, it was odd at first…read more They have always been very professional, courteous, and friendly. The massage person, Rosie, does a great job at really getting the kinks out of my neck, shoulders, back, etc Funny but if you are just going to Yelp and search for massage this place does not show up. My chiropractor was the one that recommended this location and he was spot on.

I highly recommend this med spa! Dr. Hasan is the very best. He has helped me so much. He cares…read moreabout his patients, takes his time to understand their needs and concerns, and goes above and beyond to get the best results. I have been his patient for over a year now and I am so thankful for him. He has changed my life!! I've never felt better. If you want a doctor who is kind, patient, and determined to help you, choose Dr. Hasan. You will not be disappointed

I have been going to this spa for a few months now and I really love Dr.Hasan he is such a caring…read moredoctor . I am in healthcare myself so knowing that I can have a doctor like Dr Hasan to listen and really care about my cosmetic concerns is amazing. I would definitely recommend that if you want cosmetic treatment Dr Hasan is the doctor for you.

her business is extremely clean. She's always professional. She always gets the job done right I…read morealways

I've gone to see her almost a dozen times. Although Nadia is a bit confrontational and…read morecondescending, her work was okay so I went back. I was immediately concerned how free she is with showing you pictures on her iPad of ALL of her clients when she never asked me once to sign a consent form to share MY photos. I will say that each appointment was a struggle. I would say what my goals were and Nadia would reply, but make sure you NEVER say you weren't 100% satisfied about a previous appointment. Nadia will argue with you over and over again and trust me, you can't end that fight. In fact, you didn't even know you were in a fight! Nadia will just come at you in the most combative manner and you have two choices, just nod your head or walk out. This last appointment was the last straw for me. She kept asking me about "redoing my frown lines" which is interesting, because I've never had my "frown lines" done. Ever. I don't even have a frown line. What I do have is a scar which Nadia wrote down with every appointment but seemed confused each time I resurfaced. On my last visit, I did try some Dysport around my eyes (smile lines) to combat a skin and tissue issue I have in addition to the other things I typically have done. At THIS appointment, I said (and I quote), "I'd like the same thing as last time but let's not do my smile lines. I didn't notice much of a difference." THIS. SET. HER. OFF. First, she told me I didn't understand how Dysport worked. Then she told me it doesn't remove deep creases (I don't have deep creases, so that was odd), and then she said if I took pictures, I wouldn't claim it "didn't work." I explained that I never said it "didn't work", what I said is I didn't notice a big difference but I DID take pictures: 2 weeks before, 1 week before, 1 week after, 2 weeks after, and 1 month after. I also took VIDEO. To me, personally, and to my husband, we didn't notice a big change so I simply don't want THAT particular treatment. No. Nadia wasn't having it. She kept arguing and her voice got louder as she complained I didn't take the right pictures and she would pull up her own pictures to "prove me wrong". Either way, it's MY FACE. If I don't want something done, that's MY BUSINESS. I said there's no need to pull up pictures: I'm simply saying I don't want this ONE treatment. Can we just do the two others? NO. Nadia then raced around her room to pull up my old picture and try to show me that I am incorrect and she worked her *magic* on me and I'm just WRONG. I paused... probably for too long because finally Nadia stopped talking too. "Nadia," I said. "I simply don't want dysport here. It's my face. It's my opinion. I don't know why you're trying to argue with me but..." and that's all I got to say before Nadia broke in again about how I don't understand the procedure. I let her finish her rant and then I stood up and walked out. I'm never going back there again. I endured Nadia's weird condescension for my other appointments. I dealt with the fact that she spouts National Inquirer stories like they're "news". I suffered through the fact that she doesn't seem to understand science or social cues or how to behave to paying customers. I overlooked all of that because the work she did was decent. Today, being YELLED AT because I didn't want one procedure was completely unacceptable.

1st visit with Dr Tisocco today and it was great. He took the time to ask questions concerning our…read morevisit. Didn't just pencil whip the appointment. He even speaks Spanish! Que buen Doctor!