My experience with Al Taibah Travel was extremely frustrating, and I would not recommend their…read moreservices to anyone. The level of communication, professionalism, and customer support was far below what any traveler should expect.
They were very responsive during the process of planning until I made the payment. Once the trip started, I faced repeated issues, including poor responsiveness, unclear information, and a lack of accountability when problems arose. They lied about the hotels and charged for 5star hotel but actually booked us into 3 star hotel. Instead of helping resolve the situation, the team often provided vague answers or no updates at all, which made the entire experience stressful and inconvenient.
For a travel agency that people rely on for important trips, reliability and clear communication are essential -- unfortunately, Al Taibah Travel did not meet those expectations. Based on my experience, I will not be using their services again.