Our wedding day was everything we imagined-the weather turned out to be great and the location and views at this venue were fantastic! We both went into the day knowing no matter what happened, we would be married and that was all that mattered.
Now that the wedding is past us and we can look back on the whole process, I would never recommend this venue. It's so unfortunate because the venue itself is beyond beautiful and that's what I promised myself I would remember.
The issues began the day we signed the contract. We were promised a copy of the contract after signing and never received one. Over 7 months of planning, I was told to reference the contract but that became difficult as I never had one to reference. Shortly after, I was scolded for making too small of a payment. There was never a minimum payment amount discussed until then. The amount of money paid for the venue seemed very reasonable until we began to find out that so many extras had to be added in. I found that I was reaching out almost daily for clarification and always made to feel dumb. When we met with the coordinator, I was asked many questions that I did not have the answer to because nothing we were asked was discussed. On the day of rehearsal, we were both asked more questions (never discussed before) that we did not have answers to and again made to feel dumb. On the day of set up, Jackie was incredibly disrespectful to my mom and sister as she snapped at them for asking reasonable questions. The day of coordinator that is included in the venue package isn't there for the day. She's there when the ceremony starts and through the reception. And Jackie told me that hiring a day of coordinator was a waste of money because they offered a coordinator that knows the venue and serves the same purpose....but that was not the case. Sadly, I've even had to hear from our guests that when they had asked Jackie questions such as, "Can we turn the fans on?" She barked back and made them feel dumb for asking. You are responsible for breaking everything down after the reception and I owe my incredible people for their help-however, some of the venue's decorations ended up packed with ours. We were quickly made aware of this and we returned them. This process was not so simple, as the days went on, the list of items continued to grow and we were made to feel like we were trying to steal from the venue. We also had to reach out to Jackie a week after for our deposit to be returned to us.
If you got through all of that, you are doing your research! It saddens my heart to not be able to write an honest "you have to book this venue" review because I really wanted to. Unfortunately, I can't honestly write that review about this venue and I wish somebody would have told me these things before we signed our contract. This is no way to run a business or treat people. Bottom line, we were greatly disappointed. read more
