My glasses broke. I took them back to Northeastern Eye Institute, where I had gotten them. They…read morecan't be repaired, and they're no longer under warranty. I don't have a back up pair of glasses - seriously, who buys two complete pairs of glasses? Insurance only partially pays for one pair. My prescription has expired - it's two years old. Why does an eye glass prescription expire, especially in an emergency situation? I can't get an appointment until August. I asked what I'm supposed to do between now and August. The response - "I don't know. That's why you should have a back-up pair of glasses." More than unhappy. They've lost two patients.

*3 hour visits , mostly wait time * lack of staff…read morecoordination * rushed, incomplete exams * no notification when glasses finally do arrive; state they left text( on a non-texting number) * no prescription instructions on where it was sent, never arrived in mail as they said it would *office is run like a circus, with no continuity and fragmented care by each person *life is too short to settle for this kind of care for 2 appointments in a row now. Bye-bye!!

The optometrist and office staff were great, but the over two hour wait in a crowded waiting room…read morewith a five year old was brutal. Only when I asked the front desk about the hold up were we miraculously taken in next. I'll think twice about making a return appointment for my child.