Staff is rude and condescending. Wait times are out of this world. Not worth the wait to be treated…read morebadly. -10 is more like it!!

Dr. Grohol is a very nice knowledgeable doctor who takes the time to explain everything to you.read more

My glasses broke. I took them back to Northeastern Eye Institute, where I had gotten them. They…read morecan't be repaired, and they're no longer under warranty. I don't have a back up pair of glasses - seriously, who buys two complete pairs of glasses? Insurance only partially pays for one pair. My prescription has expired - it's two years old. Why does an eye glass prescription expire, especially in an emergency situation? I can't get an appointment until August. I asked what I'm supposed to do between now and August. The response - "I don't know. That's why you should have a back-up pair of glasses." More than unhappy. They've lost two patients.

The optometrist and office staff were great, but the over two hour wait in a crowded waiting room…read morewith a five year old was brutal. Only when I asked the front desk about the hold up were we miraculously taken in next. I'll think twice about making a return appointment for my child.

*3 hour visits , mostly wait time * lack of staff…read morecoordination * rushed, incomplete exams * no notification when glasses finally do arrive; state they left text( on a non-texting number) * no prescription instructions on where it was sent, never arrived in mail as they said it would *office is run like a circus, with no continuity and fragmented care by each person *life is too short to settle for this kind of care for 2 appointments in a row now. Bye-bye!!

This office is completely ridiculous. At the time my four month old baby was sick and they needed…read moreher urine. The nurses told the nurse the cathider wouldnt fit but she tried to force it anyways. my child was screaming and there was a small amount of blood. we made them stop. My daughters privates was swollen and bruised for days. Due to this the office got mad that we made them stop and the refused to see my children. Now because of them i have an insurance that I cannot use and a sick eight month old child. The refuse to see my children even at the ER.

In our opinion.....and how we' see these issues... Scripts…read morenot sent to pharmacy for days. Multiple requests from pharmacy to office and phone calls by patient directly to office. Staff denies getting 2 of 3 requests after faxed by pharmacist. Request home visit. Staff does not call back with answers after days of waiting. Circumvents care givers. Doctor dose not listen to or allow care giver or family to interject or explain in further detail during or after speaking to patient, even after it is brought to his attention that the patient is not relaying correct information to him. Definitely would not recommend this office or doctor.

Office staff is horrible to deal with! Unprofessiobal, put on hold for 13 minutes then again for 7…read morebefore calling back several times to actually speak to a person who couldn't answer anyquestions. was there for several hours each visit. Not very knowledgeable about psych meds yet hands them out like pez candy. Bad labs came back and they never called to tell me! I had to find or ask for referral for specialists, etc. Billing is a diEaster- you can't make heads or tails out of your bill etc. worst office I have ever seen! He still uses paper charts & half the time your scripts aren't called in the same day!!!! totally out of date and out of touch!!!