*3 hour visits , mostly wait time * lack of staff…read morecoordination * rushed, incomplete exams * no notification when glasses finally do arrive; state they left text( on a non-texting number) * no prescription instructions on where it was sent, never arrived in mail as they said it would *office is run like a circus, with no continuity and fragmented care by each person *life is too short to settle for this kind of care for 2 appointments in a row now. Bye-bye!!

The optometrist and office staff were great, but the over two hour wait in a crowded waiting room…read morewith a five year old was brutal. Only when I asked the front desk about the hold up were we miraculously taken in next. I'll think twice about making a return appointment for my child.

I have never been treated so rudely by a medical staff in my entire life! I would avoid this place…read morelike the plague. The support staff sit in their chairs texting and looking at Facebook all day and roll their eyes if they have to lift a finger.

This office is completely ridiculous. At the time my four month old baby was sick and they needed…read moreher urine. The nurses told the nurse the cathider wouldnt fit but she tried to force it anyways. my child was screaming and there was a small amount of blood. we made them stop. My daughters privates was swollen and bruised for days. Due to this the office got mad that we made them stop and the refused to see my children. Now because of them i have an insurance that I cannot use and a sick eight month old child. The refuse to see my children even at the ER.

My glasses broke. I took them back to Northeastern Eye Institute, where I had gotten them. They…read morecan't be repaired, and they're no longer under warranty. I don't have a back up pair of glasses - seriously, who buys two complete pairs of glasses? Insurance only partially pays for one pair. My prescription has expired - it's two years old. Why does an eye glass prescription expire, especially in an emergency situation? I can't get an appointment until August. I asked what I'm supposed to do between now and August. The response - "I don't know. That's why you should have a back-up pair of glasses." More than unhappy. They've lost two patients.