TLDR; Condo inspector missed a crucial issue, could have cost (or indicated) tens of thousands of…read moredollars in damage, no responsibility taken. When you buy a condo, there are a few things in it that you would be expecting to use on an almost daily basis. Things like the washer, the dryer or the dishwasher. One would think that when you hire a company to do a $500 "Ultimate Condo Inspection", they would take these things into consideration, and spend a few minutes during their inspection to test. Well, not so with Pillar to Posts.  My mom used them to check out a condo that she was getting ready to buy. After closing the deal and moving into her new condo, she ran the first load of dishes. Within a few minutes, a noticeable amount of water began leaking from the bottom of the dishwasher and into the kitchen.  It immediately freaked her out, so she called me for assistance. Best case scenario, around $500-$1,000 to replace the dishwasher. Worst case scenario, tens of thousands of dollars in potential water damage to the unit or the units below over the last number of years. When you hire a professional to perform a home inspection, especially an "Ultimate Home Inspection", you'd expect them to stand behind their work, wouldn't you? With Pillar to Posts, this was not the case. We waited days between responses regarding the issue - even though it could have been a mistake indicating tens of thousands of dollars of damage. Even after multiple back and forths clearly stating that we wanted them to rectify the issue, they would not accept any responsibility for it. Their responses to this issue varied from "We only do a quick on/off test as a courtesy to you", "It's in the fine print that we're not required to test them", "Our inspection is not a warranty of any kind" to it was outside the scope of my inspection and even if I had checked it it may not have leaked for me". To the business, I would suggest updating your guidelines to spending an extra 10 minutes to test any water-connected appliances. To conclude, I would think twice before trusting this company with the inspection of your new home. If they miss a crucial part of the inspection, it could cost you tens of thousands of dollars without recourse from them.

I had a problem with a leak that many over a long period of time have tried to fix/find…read moreunsuccessfully. At the recommendation of our friends who had just had a home inspection done by them, we called Pillar to Post We received excellent friendly service, they had the right tools, were knowledgeable, thorough and went the extra mile for us, and it looks like they have been able to discern the problem and now we can go ahead getting the right people to fix it. What a relief! Thank you Marty and your team, you certainly went above and beyond to help us rectify this ongoing problem. A very grateful customer and I highly recommend them.

I had a great experience with Wolf! He responded quickly, was friendly, professional, and completed…read morethe job efficiently. You can tell he takes pride in his work. Being licensed and insured was an added bonus. Would definitely use again and recommend to others! I will definitely be calling him again!

Aire Serve has always provided us with speedy and professional service for our Heat Pump. We even…read morepurchased a new system from them this past year ... Brett is a fantastic technician and always friendly and willing to answer all my dumb questions

If I could give no stars I would. Never call this company if you need urgent service. Tech came…read moreright away. We had no heat or hot water due to a neighborhood wide power surge and outage that fried the electronics on an on demand unit. Asked for a quote for replacement of an existing unit that is 9 years old and the quote for the recommended replacement part. Expressed to all we spoke to the urgency of the situation. Only replacement part quote came in- told that it may not work at $1000. No option but to try it given the situation. Apparently it is not possible to just give us a quote to replace a unit that was sized right and worked fine until a power surge blew it out for 9 years. The quote required the "comfort sales guy" organizing a visit with us, no date offered, told he wasn't available. No replacement quote a week later. Of course the recommended replacement part (over $1000) no guarantees and no return did not work. After that part failed the tech identified other issues with the unit that were clearly visible at the initial visit indicating the unit was already failing. Just got a very terse call from the owner saying it was us that were unreasonable in expecting a quick replacement quote. Just wow! Can't say more, as I have to prioritize getting heat and hot water into the house, still none 8 days later!

I could not believe I got warranty on a Hunter Douglas blind that was 12 years old. Very helpful…read morestaff. Will purchase from here again for sure!!

Terrible product, no quality control, poor customer service. Disappointed all around…read more Process took 5 months in total. Blinds arrived in the wrong size for one window & damaged for the other. Valences were the wrong colour for one of the blinds. First installer had dirty hands - fingerprints on the blinds and the walls. Cords cut improperly. Second attempt, blinds were the right size but the visible mechanisms were the wrong colour. Third installation attempt had to be made to fix everything. 2nd installer was friendly and did his best. Not a surprise, the salesperson passed us off to someone else. While it appeared to be that person's job to deal with issues she didn't seem to care much, glossed over the problems and blamed it on the manufacturer. Zero follow up from anyone once the job was complete and they took the full remaining balance off my credit card. 10% off for the 3 times I had to be at home for the installs would have gone a long way. Would not recommend this business.

Fast, professional service. Brought drop cloths to protect our flooring and cleaned up after the…read morework was completed. Highly recommend them if you require any type of cabinetry. From start to finish, not one issue and we ended up with a beautiful closet system.

This is probably the worst company on the planet…read more Ownership is absolutely ridiculous! Very unprofessional. I can't believe that this company is still in business. I warn you not to do business with them. Run , Run , Run. You will regret any interactions with them . I would give them zero starts but it won't let me.

Need soffits put up in 24 hrs. Ryan at Custom Pro Exteriors Ltd, not only gave me a quote over the…read morephone on sq footage, but sent a workman out the next day to do the job. some of the companies I contacted said it would take 2 weeks just for the quote. Outstanding service, outstanding workmanship, outstanding price. Thanks Custom Pro

Martin was absolutely lovely. He thoroughly checked the home we bought, went through all of his…read morefindings with us which contained pictures he could show us on his computer and was most pleasant to deal with. Martin even returned to the sellers to explain to them what needed to be done. I'm very impressed and pleased with his services and will definitely recommend him to friends and family. Thank you Martin. Sherry

Martin Kent of Fairhome Building Inspections has a reputation for working only for the client who…read morehires him. If someone is buying a home, then he works only for them -- not the seller or the real estate agent. His inspections are thorough. Martin is a member of Consumer Protection BC and CAHPI.

My wife was sick in bed when the roof started to leak. These guys showed up the next morning and…read morefixed it. Minimal cost. I asked them to replace the roof in December and they did a great job! Reasonable, friendly and attentive.