Something is very wrong and we can't find out what it is. I hope they sort themselves out, as they are capable of so much better. We'd used this solicitor on a previous house sale and they were excellent, so we asked them to act for us on the purchase of our next home. To begin with they were very efficient, then things seemed to slow down, regular staff were going on holiday and not coming back or just disappearing overnight. No one would admit to staff leaving, just that their email addresses were 'no longer in use'.
Our file was passed around between at least 4 solicitors like the proverbial poisoned chalice, with each staff member claiming not to have been informed when we chased them for a document that had been promised but had never arrived. All turned out right in the end, but it caused us a lot of unnecessary anxiety. It's a shame as they have an excellent reputation among local estate agents. read more