EXCELLENT experience today! I live in an 150 year old house, on laid up stone foundation, with some foundation sill problems which allow too much cold air into the rough basement where furnace and water equipment are located. Its been close to Zero degrees here for about 10 days. Due to other/ pipe leak issues Ive been opening & closing the the house water inlet once or twice a day for water use... Over the New Year holiday... I lounged, didn't use water or open inlet for two days. Next time I did, NO water. Now I know enough about plumbing electrical, construction to do most repairs & renovations myself. I troubleshooted everything in the water system to the well head, and then surrendered and decided to make the call. Figured I'd need a new well pump. Found Barney & Suns in the Yellow Book under Well Drilling. Called at 8:05 AM, and they answered! The telephone person nicely & efficiently exchanged information with me, and importantly quickly got a knowledgeable person on the line to listen to my description of the things I'd already checked, and the situation. When I asked, they explained how they would charge me... well pump service & replacement can be expensive. They came over within two hours, and 4 hours later... my water problems were fixed. The service took pulling the pump twice... replaced electrical wires shorted in the well; and the brass fitting from pump to pipe had cracked. Later, we found icing in the underground water pipe from the well to the basement, and a compression tank which wouldn't hold pressure. ( the latter two likely from the week I had been trying to diagnose & repair system myself.)
Two great techs worked their way thru the problems logically, and took the time to brief me on each step as I watched. DID NOT just come in and try to sell me a new pump which we found I did not need (about $750 for a good quality Gould Pump)... and so the total repairs including new tank, all the fittings, new pump wiring, and service COST LESS than what I figured for replacing the pump, when I called in the morning.
Just took my first shower in a week, and am very glad I called Barney & Son this morning! Moral of the story is... During the New Year's freeze of 2018, techs Jerry & John fixed my homes' frozen water problems in about four hours and under budget! Very pleased. Thanks again! read more