My experiences at Bellbrook assisted living are always met with great satisfaction. The staff is…read morealways approachable and have the residents best interest in mind. Director Tracy Price has a wonderful open door policy with everyone and is greeted with a smile. She is attentive to both the residents and family. Provides hands on care to insure everyones needs are met!

This is not the place you want your elderly family member to be for rehab. My 94 year old mother…read morewas there after a hip fracture, surgery, and a 10 day hospital stay. Prior to her fall she was able to walk with a walker. After 10 days in a hospital bed, she was very weak and barely able to stand. The Bellbrook rehab staff was not very patient with her (despite saying it could take up to a year at her age to recover from her injuries) and after a week decided that she was fearful and unable to stand or walk. She is now totally wheelchair dependent. After being at Bellbrook for 3 weeks, she was told she had to be discharged - despite insurance authorizing her to stay for another week! Discharge planning was abysmal. The care is safe, but not family centered. They do not include the family at all, insisting that family members leave the room, "while they provide care". I suppose if you would like to drop your loved one off and not be involved with their care at all, this would be ok, but it was not ok with me.

I am very pleased and grateful for the care my mother has received at American House…read more Dee Jones has treated my 93 yr old mother with tenderness, sincerity and professionalism. Dee is a great asset to this facility.

From the owner: Located in Rochester Hills, MI, American House Hampton Village is a premier Assisted Living and…read moreMemory Care Facility offering compassionate care and best-in-class services. Our dedicated team provides personalized assistance to ensure the well-being and comfort of our residents. We are committed to enhancing the quality of life for seniors in the Rochester Hills area. Our focus on dignity and respect sets us apart as a trusted provider of senior care services in MI. With a range of amenities and activities designed to promote social engagement and overall wellness, American House Hampton Village offers a nurturing environment where residents can thrive.

I am a big fan! I called with an immediate need for full-time care upon discharge from the hospital…read moreand the owner and caregiver came out to the house early the next morning for an interview. Wow! The caregiver is a rockstar and the owner of the company checks on regularly. I am super impressed with the customer service AND the great care! Thank you!

This is truly a caring service from the initial interview with Jerry (owner) and his…read morewell-thought-out decision to assign Jennifer, a beyond experienced caregiver to me. I could offer a long list of superlatives regarding my positive experience with this company, but I simply state that Synergy Home Care of Rochester is "perfect".

Our family placed our mother in Grace Senior Living expecting basic safety, dignity, and…read moreresponsible oversight. Instead, what we experienced left us heartbroken, frustrated, and ultimately fearful for her wellbeing. We had multiple meetings with management about her care plan, her daily needs, and the fact that she was a known fall risk (she was a dementia memory care resident) We made her needs very clear, repeatedly. Yet her care plan was rarely followed, and vital information was not passed down to the staff, or completely ignored by those who were supposed to be caring for her. Watching this play out time after time was devastating. Our biggest struggle was with management. Our interactions with Kim Briley, one of the owners, were discouraging and dismissive. Instead of responsibility or solutions, we were met with excuses and comments that made us lose confidence in the facility's leadership. She told us directly that many of her staff were lazy, improperly trained, or didn't have a high school education. She also made the comment that "they can't be watching her 24/7," which felt like a complete disregard for the fact that we were paying for supervision, safety, and adherence to her care plan -- especially given her being documented as late stage dementia and a fall risk. Amid the chaos, a few staff members stood out for their genuine compassion: Jessica, Tiffany, Colette, Christina, and Kiera. They cared about our mother and tried their best despite the lack of support and structure from management. They were the few bright spots in an otherwise deeply disappointing experience. The breaking point -- the moment we will never forget -- was when our mother fell and fractured her hip. In our view, this was preventable had her care plan been followed and communicated properly. After everything we had voiced and tried to address, this outcome was devastating. Obviously there was an ambulance ride to the ER followed by surgery and rehab. We removed our mom from Grace immediately. Not once did Kim reach out to check on Mom. Another disheartening find was learning that the facility is not even licensed by the State of Michigan! This only added to the pain and regret we felt. We trusted Grace Senior Living with someone we love dearly. That trust was broken. Based on our experience, we cannot and will not recommend this facility to any family seeking consistent safe, reliable, or compassionate care.

We've had such a wonderful experience with Grace Senior Living. The facility is beautiful, always…read moreclean, and has such a warm, welcoming feel the moment you walk in. What really stands out are the activities--there's always something going on, and it's clear they put real thought into keeping residents engaged, active, and social. My mom genuinely looked forward to participating and always had something fun to talk about afterward. Most of all, the staff is incredible. Every single person we interacted with was kind, patient, and truly caring. You can tell they don't just "do a job"--they really care about the residents and treat them like family. My elderly mother was very happy during her time there, and as a family, we felt so supported and at ease knowing she was in such good hands. I'm very grateful for all the amazing people at Grace Senior Living and everything they do every day.

I moved my mother in about 8 years ago and have been extremely happy with her care. She is well…read moretaken care of and loved by a caring staff. Deidre will contact me with any concerns and is very caring and considerate of my time, allowing me to make decisions when needed. Marissa, Kris, and Tanya are outstanding in their commitment to do the best care-giving and truly love their residents! I'm very happy and fortunate to know that my mom has the best care right in my community. Thank you Shelby Manor for being mom's home!

From the owner: A Place to Call Home! Shelby Manor Senior Living is a state licensed AFC group home located in…read moreShelby Township, MI. We can accomodate up to 16 residents 55 yrs of age and older. We are a total care facility. As their needs progress our level of care progresses without an increase in rate. We have a flat rate that covers all costs associated with their daily care. Medical copays and incontinence supplies are not included in the rate. Shelby Manor Senior living also offers a physician who visits regularly on site, a podiatrist, Physical and Occupational therapy on site, as well as hospice care provided by various hospice organizations.

I have recently moved into Pine Ridge of Hayes Senior Living and could not be more pleased. The…read moremanagement staff is very friendly and delivered what they promised when they promised, actually exceeding my expectations. My move was trouble free. The climate is friendly and peaceful. My wife and I were being greeted by our first names the first day we were here by staff and residents. The food is very good and there is plenty to keep you occupied if you want to be busy. I feel at home, needless to say my wife and I like it here.

My mother has been a resident at Pine Ridge of Hayes for almost 6 years. The Leadership and staff…read moreare top notch in their fields. They have many activities for the residents. The food is great. They take trips and bring in entertainment. I have always said they are the best kept secret in this area. Last but not least "they care!" I sleep easy at night knowing they are caring for my mother.

Safe , clean, comfortable . All meals are finished by all residence that I have witnessed …read more All staff are good with the residence . Most residents that have sound minds like it the only complaints in hear They miss their families . Here they are bathed , fed, rested and cared for .

My grandmother lives at this place and we're always shocked with how poorly she's treated. The…read morestaff is incredibly lazy. We show up and my grandmother is always sitting in her own waste, a huge diaper as though it's been filling up for hours and hours. The elderly just sit around and hang their heads, complaining of how cold they are. There's no stimulation or games or learning. My grandmothers dementia rapidly deteriorated her as soon as we moved her in. The don't get her dressed most days, they skip showering her. They don't keep her hydrated and so we have to keep hospitalizing her. I've actually walked by and just seen 4 staff members at a time sitting around gossiping doing nothing. My grandmas belongings are ALWAYS disappearing, even after we write her name on everything. They take her treats, her birthday and Christmas gifts, they steal her pants. Anything new always disappears. I can't tell you how many times I've gone to her bathroom and had to wipe up scum and dirt they didn't bother to clean and her toothbrush is always gone. The food is bland and it's SO dry my grandma can't even swallow it and she's losing so much weight! It's saddens me that she is at Angelica's Place. I'm hoping the family moves her away. This place is really terrible. I would not recommend. And I wouldn't trust google reviews because most of those are written by the owners themselves. You put your loved one in a home because life responsibilities prevent you from giving the excellent care you want your older, loved relative to receive. You don't want to just stick them someplace to starve, be hospitalized and ignored until they die in a chair. And honestly, from the looks of her diaper, I wonder how long it would take their lazy staff to notice? :(

This community is not only beautiful but filled with wonderful, caring staff--many who have worked…read morethere for years. There are many options for senior living in the area, this community is truly ahead of the rest.

My mother moved here from my childhood home in nearby Troy back in April. I visited for a whole…read moremonth back in June. I hadn't planned to stay four weeks, but stayed so I could coordinate a visit from my sister. During that stay I got to experience a lot of what All Seasons has to offer. First off, the apartments are spacious and recently updated. During the summer they were redoing the cabinets in the kitchens and putting in granite countertops. My mom's two bedroom has two huge walk-in closets, which is great since she just downsized from a large four bedroom house. I've only dined in the dining room twice; once in the summer and once during this brief visit. My mom and others I talked to said the food is sometimes hit or miss. (Gordon Foods supplies most of the food served.) Many times the fish or pork chops are over cooked. My whitefish last week was really good. Meals are included in the rent and guests pay $15.00 for dinner. They just started charging $10.00 for guest to have breakfast which isn't worth it. They have lots of daily activities for the residents and their guests to participate in. Bingo is probably the most popular. They have it in a small room at least twice a week and there's never an empty seat. You pay $3 for one card and they play about 20 rounds. I won around $28 once during the summer! There's movie nights and matinees too. The grounds are maintained well and the snow was managed. One of the guys there was sweeping snow off residents' cars. If you call down ahead of time and leave your keys they will bring your car around for you. Everyone that works here is so nice. Shout out to Athena and Margaret at the front desk. There is a high turnover of staff in the dining and housekeeping departments though. All in all, it's a lovely place for independent seniors to live.

STONECREST OF ROCHESTER HILLS - BEWARE! Caregivers only get 2 weeks training and have NO…read moreEXPERIENCE. In addition, our family lost total of $7,500.00! $5,000.00 because they did not keep track of most basic needs/essentials of older people (dimentia). My parents "lost" dentures and hearing aids with their lack of "care". There was a lot of neglect and caregivers stealing personal items and you PAY TOP DOLLAR for this?! In addition, on move out there was normal wear on the room and they charged to have the ENTIRE ROOM redone at a cost of $2,500.00. The building may be nice, but don't let this deception fool you! Its about the PEOPLE (caregivers and management).

Before it was taken over by Anthology, Stonecrest was a class act. Do not be fooled by the beauty…read moreof the facility. They will definitely tell you what you want to hear. I can speak specifically about Memory Care - and the bottom line is - RUN! You DO NOT want your loved one in this Memory Care facility. They charge a boatload and do not compensate their help. As a result, they have lost great staff and have a temp company working for them. There is a lot of yelling at and amongst residents which has created a toxic environment for the seniors. I witnessed residents being ignored when they asked for help. Food is inappropriate for Memory Care residents - fries, chips, salty, and often uncut. More than once I had complained to management about the food. I even spoke directly to Ted Turner, one of the corporate leaders, when Anthology took ownership. I gave him pages of recommended daily allowances for seniors and he said he would get back with me - and never did. The room reeked of urine - and our loved one was often found sitting in soaked briefs. Laundry in Memory Care was scheduled once per week. Pre-Covid, I spent many of my visits doing the mounds of wet laundry due to my loved one's incontinence while caregivers did a lot of sitting. Staff actually stated to me, "if the families could see what is going on back here (in Memory Care) they would be very upset." More than one person stated that they were thankful we were moving our loved one (for her sake.) Leaving Anthology was the best thing we could do as she is thriving in her new facility. Thank God! ADDENDUM AFTER CORPORATE RESPONSE-I spoke to Eric in person at least one time last year. No change. A lot of listening and no action. Best wishes to all of you!

This is a very nice senior living complex the employees are great and the service seems totally…read moregeared towards the entertainment and comfort of the residents.

Lisa was so friendly and helpful during our visit my father decided to add his name to the wait…read morelist and stay there. The food was great. The place is very clean. The residences were all happy and many spent time talking to us. Lisa knew all their names and helped some during our tour.