We were referred to Independence Village by an agency that was helping us with a search for our…read moremother who has very specific needs and not a large budget. To say we were pleasantly surprised with all of the amenities, how nice the facility is, and flexibility of being able to meet different level of care needs would be an understatement. From the time we walked in the door Tiffani and Shereida set our mind at ease that Mom would be comfortable, safe and well cared for. They also were able to work within her budget. The peace of mind they have given us is PRICELESS. Thank you ladies.

This place will have you check in behind schedule It's ridiculous and a waste of moneyread more

Don't work or bring your family here. Negligent and when you advocate for residents BECAUSE of the…read morenegligence they will fire you or decrease your hours until you quit. Management doesn't care about anything but the money and hires just anybody. They will let your family member sit in their own waste for hours and purposely ignore because they don't like them or YOU because of how often you visit/ask questions about their care plan and well being. The state has been called on them every month for as long as I've been there. The blonde nasally voice manager will leave feces and urine soaked residents for you to deal with after her shift is over too. And when you confront her Trina will fire you. She pretends to care but all the higher ups up there are just friends and don't need to be in the medical field AT ALL. Save your money and time. The type of care these people advertise is a facade. And it always stinks in there.

Excellent facility, with staff who are passionate about the residents care. I would highly…read morerecommend!

I am a big fan! I called with an immediate need for full-time care upon discharge from the hospital…read moreand the owner and caregiver came out to the house early the next morning for an interview. Wow! The caregiver is a rockstar and the owner of the company checks on regularly. I am super impressed with the customer service AND the great care! Thank you!

This is truly a caring service from the initial interview with Jerry (owner) and his…read morewell-thought-out decision to assign Jennifer, a beyond experienced caregiver to me. I could offer a long list of superlatives regarding my positive experience with this company, but I simply state that Synergy Home Care of Rochester is "perfect".

My mother lived in the assisted living facility for 2.5 years. They were terrific w/ her. Food was…read moregood, staff was incredible. Lovely gardens. Then we had to move her to the rehab, after an injury. They were also excellent. Mom took a downward turn after a few weeks, and was there until the end. Again, the staff was awesome. Rooms were clean, great waiting/common areas. Would recommend their facilities to anyone who needs them. My family is very thankful for the great care mom received, at both facilities in the complex, when she needed the help.

From the owner: In 1948 the Dominican Sisters of Oxford began caring for the elderly in their previous motherhouse…read morenestled along the shores of Scott Lake -- a stunning location reflecting the beauty of God's creation. Today, more than 60 years later, Lourdes Senior Community, a non-profit, continuing care retirement community, has grown into a neighborhood of 250 seniors living in four distinct residences: Fox Manor on the Lake independent living, Mendelson Home assisted living, Clausen Manor for those living with memory loss, and Lourdes Rehabilitation and Healthcare Center for long-term and short-term care.

Beware of the third party care-giver service contracted out by this facility. They are seasoned…read moremanipulators of the elderly and grieving family members. They swept in after the death of our loved one, rummaging through her belongings, especially while we were not there, taking as they pleased. As for the larger items, had no problem asking for her items. Made it very uncomfortable and upsetting for us. Sad situation.

From the owner: Holiday Inn at Cass Lake is an affordable, award-winning senior living community in Waterford,…read moreMichigan offering retirement housing for independent seniors. With freshly prepared meals each day, plus housekeeping and maintenance covered, residents have more time to spend enjoying fun activities at home and in the neighborhood. Enjoy a full calendar of classes, games and outings just for residents, plus have friends over for special events every month. With beautiful lakes and scenic parks nearby, residents don't have to go far to find outdoor relaxation and adventure. Take a stroll along the Riverwalk, explore Waterford Historic Village or meet other local seniors for live music and more at Waterford Senior Center just across the street.

Do not let your loved ones be here. All promises and ZERO delivery. No RNs, just LPNs no matter…read morewhat they tell you. All they want is your money. They wouldn't let my parents out of the contract even though it was medically necessary. They took $28,000 after they were out of there for 3 months. This place is money grabbing and a lying right hand woman to the owner. DO NOT LET YOUR LOVED ONES BE HERE AT ALL COSTS!! READ THE INNUENDOS AND BETWEEN THE LINES!

PRETTY presentation--NO quality attention. BEWARE of…read morepromises..Get everything in writing. Owner, CEO, dispicable. MENU, okay.

They have several complaints with the state. My friend stayed for 3 months. there are good…read moretherapists but the nurses are not all good at all. My friend was left in soiled diaper multiple times. His food was cold and the meat was not at proper health department guidelines. His meds were also wrong several times. I had to call in to complain about his care. The manager was responsive and the problem nurse was removed from his team. They can do better. If your loved one doesn't have someone checking on them watch out....

The facility staff and management are wonderful and friendly. I am highly recommending someone who…read moreis looking to place their love one into long term care.

I miss Nakia Price. Every morning, the CNA started her consistent routine, starting with 7:30 am…read morewake-up for us residents. Very orderly, through and caring. That may seem like it's her job to be or do things . But you can tell that she cared.for her residents That means a lot to resident's that that have disabilities.

The care for these senior is horrible, understaffed and underpaid, the facility needs to be cleaned…read moreand updated. I had my father there for 7 hours, and removed him from this facility. Not sure how the state hasn't shut it down yet.

This is my 1st review on Yelp but I felt I needed to get the word out to others and this seemed to…read morebe the best place to do so. Please please do your due diligence before you bring your loved one to CB specifically the nursing floor. I know it's a hard decision to determine the best place for your loved one and you feel like the more you pay the better the care - Don't be fooled this is not the case at CB where you will pay $13k a month for Nursing care. Please please look at other places before CB. If you have questions post to this thread and we can connect. Im happy to speak to you and give you specific examples.

Independent living has been quite good. Tha activities and the gym have kept my father very busy…read more Most meals are fantastic though some are a little more institutional than we'd like.