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    Barrier One Pest and Weed Control

    5.0 (1 review)

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    12 years ago

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    Pointe Pest Control

    Pointe Pest Control

    (8 reviews)

    I don't typically post negative reviews, but I believe it's important to share my experience so…read moreother homeowners have a clear understanding of what they may encounter. I hired Pointe Pest Control to resolve a rodent issue at my home in Richland. During the appointment, the technician attempted to move my refrigerator and unintentionally left a deep gouge in my recently remodeled flooring. He acknowledged the damage immediately, apologized, and documented the issue with multiple photos for his management team. At that point, I appreciated the transparency and fully expected a standard insurance or remediation process to follow. Unfortunately, the situation became increasingly disappointing from that moment on. The service manager initially assured me that the company would refund my service and cover the cost of repairing the floor once I obtained professional estimates. I brought in three licensed flooring companies, all of whom independently confirmed that the damage cannot be spot-repaired or corrected with individual board replacement. Due to discontinued materials and where the scratch is located, a full floor replacement is the only way to restore the room to its original condition. After I provided these estimates, Pointe Pest abruptly shifted its position. I was told they would only consider repairs if the cost fell under their deductible -- a condition never disclosed previously. They also claimed they no longer had access to the photos their own technician submitted. Shortly afterward, they contacted one of the flooring professionals directly, questioning her recommendation and implying that the full replacement was motivated by sales rather than legitimate professional judgment. That same flooring expert reached out to me multiple times, explaining that Pointe Pest wanted her to apply a topical product that she explicitly stated would not resolve the damage. Despite her warnings, Pointe Pest seemed to aggressively recommend applying the product. As expected, it provided no repair; it simply made the damage darker and more visible. Even the individual applying it acknowledged that it was not a real solution. At this stage, I have received inconsistent explanations, shifting commitments, and no substantive path toward resolution. My request has been the same from the beginning: for Pointe Pest to take responsibility for the damage caused during their visit and repair it properly. I'm sharing this review not out of frustration, but so future customers have a realistic sense of the company's follow-through when property damage occurs. I sincerely hope they choose to resolve this matter appropriately, but until then, I would advise others to proceed with caution.

    I am very pleased with Point Pest Control. I left at one point and tried another company, but they…read morewere nowhere near as good as Point. I returned and vow to never leave again. I have had no problems with them, pests are under control and the young men who perform the application are very pleasant and polite. They even blow my sidewalks afterwards!

    Pointe Pest Control

    Pointe Pest Control

    (32 reviews)

    1 piece of property with two houses on it. (1.2acres) They sprayed both and billed me. I paid the…read morebill and then received a late notice for the exact amount I paid. As in SEVERAL texts. 48 days late. I checked the bank and it showed the amount was paid right after I received the bill. Here's where it went sideways. Each building has an address so pointe sent me TWO bills for the same amount. I ordered A, as in ONE, service call for the entire property but pointe decided to make the bills for two addresses and never informed me. Talking on the phone to them just burned my a$$ and was going nowhere. I finally figured out they were billing for two separate addresses instead of the ENTIRE PROPERTY like I ordered. The late notice texts NEVER indicated the exact same bill amount was for two separate addresses. I was so fed up with this dog & pony show I terminated them. I've called the local number several times (9 times) to pay the remaining balance by CC but it keeps saying they're to busy to answer. I fired Senske (another business like pointe) for the same type of bs. Now, on to a local company that actually wants the business & I can actually deal with.

    worst company have ever worked with - they sell a product saying will spray with caution and…read moreconcern for property and furniture but just spray all over the place with no concern and their customer service is horrible. Do not use them ever is best advice could give anyone as just a joke of a company

    Barrier One Pest and Weed Control - pest_control - Updated June 2026

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