I have no issues at all with Dr. Kaas. I like her, she's incredibly kind and compassionate, and a…read moregood doctor. But for the last three visits, I was taken into a room 15-20 minutes late with no explanation. My appointment should take no more than 15-20 minutes. If I had not left 45 minutes later on my own, I don't know how long I would have sat in that room waiting for the PA. Today I had a 9:15 AM appointment. I waited 20 minutes after my appointment time to be put in a room finally at 9:35 AM, . Once in the room, I waited an additional 15 minutes for the doctor to come in. When Dr. Kaas came in, and she explained she was held up for personal reasons. I then waited for the PA to come in to finish the visit and she did not show up at all. I waited another 20 minutes and I decided to leave. I am 67 years old and have NEVER left a doctor's office in my life. I told the front desk why I left. Five minutes after leaving, I received a phone call from the PA who told me they were short staffed. She invited me to come in today at my convenience to complete the treatment, but I could not. I will not be returning to this practice. This all could have been avoided by a kind explanation at any point in time while I was in the office.

I was seen by Dr. Jay Ryan at this practice back starting in 2025. I went to him for diagnosed foot…read morepain, and he constantly said multiple issues existed. He kept pushing for injections and surgeries. These injections were costly and did not work, and even after understanding that, he kept emphasizing the injections. Finally after refusing the injections multiple times, he suggested multiple surgeries. Dr. Ryan performed one surgery on July 2025, and one again on January 2026. Every time I was seen for debilitating foot pain, he suggested surgery. After each surgery completed, my foot pain got worse and now I can't walk. Dr. Ryan also provided an inaccurate estimate of how long my recovery would be, he did a very intense surgery where a portion of my heel was removed, metal hardware was taken out, and he said I would be able to walk in 2 weeks. Several months later, even after physical therapy, I am unable to walk. I don't think I will ever be able to walk again. After one of my surgeries I was scheduled for a post op with Dr. Ryan, and upon arriving, I was told I could not be seen by him. Dr. Kaas ended up seeing me, and she did not provide a thorough exam of my incisions. She stood on one side of the room where she could not examine my entire foot, and I had multiple stitches on all sides of my feet. Dr. Kaas glanced at me and told me I looked fine. She then denied me any pain medications even though I was told to ask, and I needed them. The front office also is not communicative, and unhelpful. I've had to ask them multiple times to send in pain medication that I needed URGENTLY after my surgery, and they waited days to do so even after they told me they would send it same day. They also refused to prescribe me pain medication, they said a Dr. had to sign off on it but still made me wait - even though Dr. Ryan said he'd send it same day. I feel as though my pain levels were completely disregarded and misdiagnosed at this practice. The front office is also not clear on how the billing works, they never communicated that there would be more than one bill for one surgery, and they also charge a hefty credit card surcharge/processing fee, which I feel is already unfair, and not done at any other practice. Also, for being a medical office that specializes in foot and ankle care, their building is NOT accessible, at all. There are multiple stairs and a steep incline going into the building, no automatic doors at the office. It was extremely hard trying to maneuver an office being disabled and using mobility aids that I brought like a wheelchair, a scooter, a walker, crutches, and a cane. I don't think I will ever be able to walk again after being seen by both Dr. Ryan and Dr. Kaas. Please avoid this office at all costs.

I would not recommend Dr. Mendelsohn and this practice at all. For many reasons which I'll list…read morehere: 1) There are multiple names for this practice at this location: 1313 Dolley Madison Blvd Suite 403, McLean, VA 22101. Text messages state "Foot & Ankle Specialist of the Mid-Atlantic", Building sign is "McLean Foot and Ankle Center", and website says "Family foot & Ankle Specialist." Which makes it super confusing to find but easy to cover up when patients have a bad experience and want to leave an honest review. A little digging and I see previous bad reviews on google and the claim is that "Family Foot and Ankle closed in 2021." Well why is the website still up and I can make an online appt with Dr. Mendelsohn and other podiatrist??? At the very least, change your website if this practice has indeed been closed since 2021. They have been gaslighting other patients when they get bad reviews. That's my first red flag. 2) The X-ray machine was old and wobbly. When I went to get an xray for my foot, I had to hold it in place so it would not keep moving. 3) Nobody answers the phone at this practice to be able to ask questions or make appointments. Called about a dozen times over 2 weeks and went to voicemail every time. Had to finally schedule an appt online to pick up my orthotics and didn't have correct option for why I needed to visit. 4) Received multiple text messages and emails nagging me to a pay for a bill for orthotics that had not yet been delivered. The link to pay also did not give an itemized invoice to state what I was paying for. I am not going to pay a bill via an email or text message for things without enough details to ensure it is not a scam nor will I pay for an item that has not been delivered. Poor business practice. 5) It's also ridiculous that I have to pay a $50 Co-pay to come and pick up ordered product when Dr. Mendelsohn barely did anything to ensure fit aside from cutting it to size (which i could have done at home). He did not check to see my stance or my walking gait. He did not check for any areas of pressure or discomfort and make necessary adjustments to ensure the orthotic provides optimal support and comfort and to see if the correction was suitable. I was rushed in and out. He literally spent less than 5mins w/ me and handed me paper with info on orthodics. 6) Had to repeatedly ask for an itemized invoice and receipt to be able to use for HSA account reimbursement and was only given a printed out ledger. Then the office manager argued with me that it should work fine for HSA reimbursement. I know it won't for my HSA reimbursement b/c I've tried multiple times with other ledgers from other practices and have always been denied. Honestly, I spent more time trying to get an invoice than I did getting seen by Dr. Mendelsohn. 7) My feet still hurt and I refuse to waste my time and money going to a practice that does not answer phones, has shady business practices, and the Dr. rushes you in and out. Bottom line: WASTE OF TIME AND MONEY, POOR BUSINESS PRACTICES, INSUFFICIENT MEDICAL CARE, I DO NOT TRUST A THING THEY SAY.

After I changed my appointment to a different day because it conflicted with a meeting. But the…read morestaff didn't cancel my original appointment. Then they charged me $50 for being a "no show" at my original appointment day. I told them I had changed the appointment day and I refused to pay the "no show" fine. I wrote a letter to the doctor explaining why I would not pay the fine. But I still am getting monthly bills for $50 from this practice. When I went for another appointment, the checkin clerk told me I owe $50. Dr. Mendelsohn is a competent doctor. But it appears that this practice has been bought by a hedge fund and is interested only in fees.

I can't decide whom I like more...Dr. Ryan or Dr. Kaas. Both are absolutely fantastic! They take…read morethe time to explain what exactly is wrong, give you all the possible options and always respect your choice (and input). My family and I have had NUMEROUS injuries to our ankles; all of which requiring various degrees of treatment (I.e soft casts, hard casts and surgeries). Through each procedure(s) both doctors were easy to reach, considerate of my time and kind. I sincerely could not recommend a better set of doctors.

Dr. Ryan is the BEST! He takes time to listen to you concerns and made me feel comfortable…read morethroughout the entire procedure. My toe nail was coming off and I didn't know what to do. His office staff were sweet enough to give me his next available appointment. Check in was super easy. No wait times and seen immediately. Check out was equally easy as well. No need to keep looking for a podiatrist. Dr. Ryan is your man!

Dr.Garrett is the best Foot Dr. and surgeon around , his bed side manners are the best , his office…read morestaff is kind , caring and welcoming . Dr. Garrett has done three separate surgeries on my feet and all have been successful and no more pain . I'd give Dr. Garrett and his office staff 10 stars .

I have utilized this practice several times in the past and was not pleased with the treatment…read moreoptions offered. On a recent visit, the podiatrist-surgeon seemed more interested in operating on the tailor's bunion on my right foot. Failing to interest me in that option, the best remedy he offered me was a cortisone shot to relieve the pain of my bone spur diagnosis. The shot helped for a couple of weeks, then I was back at square one, in pain again, looking for another podiatrist.

I am happy with Dr. Barry Saffren and his treatment of a cyst on my foot. However, I just went for…read morea followup appt which I made a month ago and they had no record of it. My husband had a bad experience with orthotics. He had to pay because the bill was submitted wrong and the orthotics fell apart after a year!

Attempted to make an appointment and was not in a spot to pull out my health insurance card but had…read more5 minutes to make an appointment. I offered to call back to provide they information but they refused to help me. I understand needing insurance to bill prior to an appointment but was terrible customer care service from the get go.

I've been going to Dr. Coster for years. As someone who isn't a fan of the doctor and especially…read moreneedles, they have taken great care of me!

After a year of visiting Dr Mark, we feel that this was a huge waste of time and money. He…read moredismissed my concerns and told me to keep trying the cream he had prescribed even though it did not do anything after applying twice daily for A YEAR! At every checkup I felt defeated as he would not consider other diagnoses or treatments. Do not waste your time.

The man who works is reception is beyond rude and unhelpful. It's almost like he tries to make it…read moreso people can't make an appointment here. And is so condescending over the phone. I also tried to make an appointment via their website and he emailed me and told me I need to call to make an appointment? Then why do you offer the option of online appointments? Lol. Don't go here.

I was recommended here by workers comp for a very bad injury. Dr. Paylor helped to course-correct…read morethe treatment I'd received from urgent care, helped me to actually learn what was going on, why and how to fix it, and saw me up til I was completely healed. I'd like to commend her also for being a bright person who's actually hilarious and made me laugh in spite of my messed-up foot every time I came in. She has excellent bedside manner and I've never had so much fun going to the doctor. Overall 5/5 experience, I am completely healthy now and genuinely received the best help with my injury I believe is available on the east coast. Thank you Dr. P!

I'm not quite sure how to rate these guys - they seem to know what they are talking about - but I…read morewas hoping for more of a definitive solution to my problem... Both of my feet hurt - turns out I have a mild bunion issue. I am flat-footed and lack arch support, it seems to be a hereditary trait in my family - my Dad has the same problem. Dr. Olkin was the Doctor I had an appointment with. They looked over my feet, X-Rayed them, and had me come back. They showed me the X-Rays and showed me the skeletal structure alignment of my feet and how they were off - being caused by my flat-footedness. He was very careful to let me know that they wanted to take a conservative approach and try other avenues of treatment before resorting to surgery. I'm all for that - as long as there is a reasonable chance of success. So, I went in to have molds made of my feet for Orthotic inserts for my shoes. A bit pricey - I had not paid my deductible for the year - after doing so - my health insurance covered the remainder. It's to early to tell if this is going to take care of my problem. It requires that I be diligent and disciplined - that is to say remember to use them every day. It's a pain because you have to move them from shoe to shoe.

Very good and knowledgeable care from both doctors. Pain-free!! They've treated me for plantar…read morefasciitis, toenail fungus, ingrown toenail and hammertoes.