I brought my ring and its original pearl to this jeweler to have the pearl reattached. The pearl…read morewas not lost when I brought it in--it was in my possession and entrusted to them for repair. What makes this especially disappointing is that I had previously had this same ring repaired twice by a sister location of the company without any issues. On those occasions, the pearl only became loose after unusually rough activity, and I was always able to recover it. The age of the ring was never mentioned as a concern or potential issue during those repairs. Unfortunately, after this repair, the pearl was lost. This was also the first time I worked with a different location. Had the repair been properly completed, I believe the pearl should have remained securely attached. The pearl that was lost was not an inexpensive replacement pearl. It was a high-quality Tahitian pearl that I personally purchased in Tahiti approximately 26 years ago. It held tremendous sentimental value and remained in excellent condition, with no visible marks, indentations, or quality issues. Initially, I was told that the pearl would be replaced, which I appreciated. However, the replacement pearl I was ultimately offered was visibly lower quality, with noticeable marks and indentations, and did not come close to matching the appearance or quality of my original Tahitian pearl. Rather than being provided with a comparable replacement, I felt the focus became either accepting a poor-quality pearl or spending additional money to upgrade to a better one. I found this extremely frustrating because I was already dealing with the loss of my original pearl as a result of the repair. When I later expressed my concerns, I was told that the business does not replace pearls and that the age of my ring was the issue. I found that explanation difficult to accept. The pearl was not lost when I brought it in, and the ring's age had never been raised as a concern during prior repairs performed by the company's sister location. If the age of the ring was truly a concern, I would have expected that to be discussed before the repair was performed. I am deeply disappointed with both the quality of the repair and the way the situation was handled afterward. This ring has significant sentimental value, and I trusted this business with a piece that cannot simply be replaced. I expected accountability, professional workmanship, and a sincere effort to make things right. Unfortunately, that was not my experience. Based on what happened, I would strongly caution others against trusting this business with sentimental or irreplaceable jewelry. When an item carries both financial and emotional value, you need confidence that it will be handled with care and that the business will stand behind its work if something goes wrong. Unfortunately, I did not receive that level of service.

VERY HIGHLY RECOMMENDED. What a great shop. Spur of the…read moremoment visit - simply to see if they had the Rolex Air King I wanted. Eureka - they did. At a very competitive price. Watch was brand new and complete. Great experience all around. Very caring, meticulous, and professional transaction. Thanks Jacob and Jonathan.

These jewelers are fantastic. They have been our go to for the last few years since we learned…read moreabout them. We chose them due to the amazing reviews and they continue to be amazing every time we visit. They have helped restore several of the ur pieces from rings, necklaces, earrings and watches. They are experts and are so reliable. It's always nerve wracking to leave your jewelry with anyone however I trust them completely. Just wanted to give them a huge thank you for taking such great care of us. Today I picked up my engagement ring that lost a prong so I was so scared to lose my diamond and they quickly worked to fix it and made sure everything was secure and sparkling bright! We will confidently continue to use them as our jeweler.

I have seen this clock on my father-in-law's hutch in his dining room for over 20 years and I've…read morenever seen it working. I searched and searched for someone to repair it and finally found Curtis and Curtis, I spoke with Juan and he said he would take it and do the best he could. I am extremely happy with his work and the way this clock turned out. I will use Juan for all of my clock in jewelry needs and I highly recommend them. Thank you very much for restoring this priceless family heirloom.

After searching for a jeweler I will only go to rascals for everything…read more Diamonds watches they are honest trustworthy and nice. Myself and my whole family only use them, I have sent numerous people to them and everyone feels the same

STAW AWAY !!!! I called this store for some information and the staff is very rude. They hung up…read moreon me several times. STAY AWAY The staff acted like I was bothering them.

If I could give ten stars, I would! Tony and Alexandra truly went above and beyond for us. From the…read morevery beginning, they took the time to understand what my fiancé and I were looking for and made the entire process feel personal, thoughtful, and exciting. Alexandra brought my vision to life by creating not only our wedding rings, but also my absolute dream engagement ring. My fiancé kept telling me to go pick out a ring and I am so happy I stumbled across Sino Fine Jewelry. I explained what I was looking for in a ring and they created it! My fiancé even surprised me with the engagement, Alexandra and Tony played a big role in the surprised engagement as well by communicating with my fiancé. The craftsmanship, attention to detail, and level of care were unmatched. We never felt rushed, pressured, or like just another customer; instead, we felt truly valued every step of the way. Because of this experience, I can confidently say I will never shop at a mainline or big name jewelry store again. The difference in quality, service, and price, is incomparable! I especially recommend Tony and Alexandra to young couples so skip the big name shops and come somewhere that actually cares about your story, your budget, and creating something meaningful that will last forever. This was one of the most special parts of our wedding journey, and we couldn't imagine trusting anyone else with something so important.

Did an amazing job help getting me the perfect engagement ring with a great price. Tread more

Family owned and operated…read more What can I say did I get a good deal or not?? Actually I just went in to get a new battery for my watch and wound up looking around and saw some nice items for gifts. I'll be back!

The best jewelry store I've visited in Palm Beach. They have first-class service, are super…read moreattentive to customers, and the prices are super good.

I'd give it 6 stars if I could!!!…read more If you're thinking about selling gold or buying exquisite jewelry and want to make sure you're treated fairly, I highly recommend this place. Tanya, Ray and Junior are fantastic. Before bringing my mother's gold in, I spent quite a bit of time researching gold pricing, weights, spot pricing (I'm nutty like that) so I understood what a fair offer should be. Tanya was completely transparent and offered a price that was very fair. It was clear right away that they run their business with honesty and integrity. What a blessing when helping your mother part with her collection of older pieces. They took the time to explain everything, never made us feel pressured, and made the entire process easy and comfortable. Junior is the apprentice - the guy is a rockstar. Very impressive, made us feel comfortable and helped get us in and out smoothly. What really sets them apart is Ray's craftsmanship. He creates absolutely exquisite custom jewelry, and he's now designing a custom ring for my mother using some of the diamonds he took out of her old jewelry. We can't wait to see the final result. If you want a place where you'll get a fair price, be treated with respect, and work with people who truly know their craft, this is it. I'm serious - I love google review and use it a lot - this place is a winner!!!I'd give it 6 stars if I could!!! If you're thinking about selling gold or buying exquisite jewelry and want to make sure you're treated fairly, I highly recommend this place. Tanya, Ray and Junior are fantastic. Before bringing my mother's gold in, I spent quite a bit of time researching gold pricing, weights, spot pricing (I'm nutty like that) so I understood what a fair offer should be. Tanya was completely transparent and offered a price that was very fair. It was clear right away that they run their business with honesty and integrity. What a blessing when helping your mother part with her collection of older pieces. They took the time to explain everything, never made us feel pressured, and made the entire process easy and comfortable. Junior is the apprentice - the guy is a rockstar. Very impressive, made us feel comfortable and helped get us in and out smoothly. What really sets them apart is Ray's craftsmanship. He creates absolutely exquisite custom jewelry, and he's now designing a custom ring for my mother using some of the diamonds he took out of her old jewelry. We can't wait to see the final result. If you want a place where you'll get a fair price, be treated with respect, and work with people who truly know their craft, this is it. I'm serious - I love Yelp reviews and use it a lot - this place is a winner!!!

During a very difficult time I was able to sell some items for a fair price. Very friendly and a…read morepleasure to work with.

absolutely gorgeous jewelry, they have something for all tastes! Family business with great…read moreknowledge and customer service-they do it all from lapidary to hand-making jewelry. Went in today and fell in love with this ring and they resized it in under an hour to fit me perfectly. Stunning piece of jewelry, thank you Alex!!

Connie and David are fantastic! We bought our daughter in law a diamond necklace for xmas that was…read moredesigned by Simei, it was perfect! She's so happy, it's elegant and really pretty! Also the price was so fair.

Such a great company. They were so helpful and knowledgeable. I will be coming back for all my…read morejewelry needs. Truly good people.