Went to appointment after filling out paperwork online but did not submit my drivers license…read more Arrived and was told they need to make copy of the front and back of my drivers license. I asked why and was told in case I need a prescription which seemed odd. I told them I didn't feel comfortable with that so lady checked with doctor and was told they would not treat me without taking a copy of the front and back of my drivers license - seemed odd to me so I had to leave. Not sure why they couldn't just look at my license without keeping photos.

I was with my husband when he had his first visit for a consultation and xrays. We both found Dr…read more Brooks to be competent and caring. The staff is extremely nice and friendly, as well as Dr Brooks. We are confident that he will get excellent care.​

Last July 2021 I had a front tooth that was sore behind it and it hurt a little. They were kind…read moreenough to work me in the same day to check the tooth. Anna is in a practice with Jewell Meade, called Dental Health Associates. I was looking to find a new permanent dentist and I liked the environment and the staff that I met at the appointment so I told them I wanted to be a permanent patient with their practice. I have no complaint with the dentist or the techs but had a bad experience with the billing and some miscommunication between someone in the office with my insurance company. The tech who was working on me wanted to do a full-mouth ex-ray and had a girl in the office to go to the front and "call" my insurance company to see if my benefits covered the procedure. I did not know the date of the last full mouth ex-ray I had with my past dentist. The gal who went to check came flying back into the office where I was being treated and said YES, THEY COVER IT! So I said ok. Then 30 days later I get a bill for $90. I called Humana and they had no record of this dentistry calling them about my benefits. They record and note everything that comes to them. I appealed it, they denied it. I asked for all the records from the dentist, and a copy of my chart. They had the ex-ray down as being an item covered by my insurance. What I found out later my benefits for this procedure is 1 every 5 years and the last one I had was one year prior. What this dentist office failed to do is to ask Humana the date of the last full mouth ex-ray. We have battled back and forth on this and I cannot feel I owe the $90 when they failed to do their job in a proper ethical manner. I eventually told them to go ahead and turn over to a collection agency or to write off as a bad debt because I was not going to pay for their mistake. They have turned it over to collection agency & I don't give a rat's butt. I don't owe anybody 0 and I won't be needing any loans to worry about my credit rating which is over 800. I will not bad mouth the dentist, Anna Newman, herself. I liked her and am upset that I won't get to have them as my permanent dentists because of this screw up by somebody in their office. They obviously need to better train their employees how to set up new patients and to get the correct info from the insurance company as to their benefits before performing any procedures. I've never had such a problem with any dentist before.

We loved this dentist office until we received this message because we had to cancel our…read moreappointments due to money this week. We had to drive my daughter to Michigan to take care of my 94 year old mother who moved into senior living and not adjusting well at all. Here is the message they sent us... We got your message this morning that you both were cancelling your appt's for today. Once you get your finances together & ready to reschedule, please call in to talk to our office manager. we cannot continue down the path of always rescheduling & cancelling your appt's. Combined this makes 7 appt's cancelled.

The technology at Catron and Keally Dentistry is remarkable…read more Digital scanning has replaced goopy, messy, impressions. Most night guards, crowns, retainers , etc can be made without the need for traditional impression materials. The saying " a picture is worth a 1000 words" holds true when you see a leaking filling or a fractured tooth on the screen when a special intra-oral camera is used during the exam. Maybe best of all, dental injections can be avoided when cavities are diagnosed and treated early using the dental laser. Everyone in the office is knowledgeable and caring. I'm so happy to have found such a wonderful office.