Last July 2021 I had a front tooth that was sore behind it and it hurt a little. They were kind…read moreenough to work me in the same day to check the tooth. Anna is in a practice with Jewell Meade, called Dental Health Associates. I was looking to find a new permanent dentist and I liked the environment and the staff that I met at the appointment so I told them I wanted to be a permanent patient with their practice. I have no complaint with the dentist or the techs but had a bad experience with the billing and some miscommunication between someone in the office with my insurance company. The tech who was working on me wanted to do a full-mouth ex-ray and had a girl in the office to go to the front and "call" my insurance company to see if my benefits covered the procedure. I did not know the date of the last full mouth ex-ray I had with my past dentist. The gal who went to check came flying back into the office where I was being treated and said YES, THEY COVER IT! So I said ok. Then 30 days later I get a bill for $90. I called Humana and they had no record of this dentistry calling them about my benefits. They record and note everything that comes to them. I appealed it, they denied it. I asked for all the records from the dentist, and a copy of my chart. They had the ex-ray down as being an item covered by my insurance. What I found out later my benefits for this procedure is 1 every 5 years and the last one I had was one year prior. What this dentist office failed to do is to ask Humana the date of the last full mouth ex-ray. We have battled back and forth on this and I cannot feel I owe the $90 when they failed to do their job in a proper ethical manner. I eventually told them to go ahead and turn over to a collection agency or to write off as a bad debt because I was not going to pay for their mistake. They have turned it over to collection agency & I don't give a rat's butt. I don't owe anybody 0 and I won't be needing any loans to worry about my credit rating which is over 800. I will not bad mouth the dentist, Anna Newman, herself. I liked her and am upset that I won't get to have them as my permanent dentists because of this screw up by somebody in their office. They obviously need to better train their employees how to set up new patients and to get the correct info from the insurance company as to their benefits before performing any procedures. I've never had such a problem with any dentist before.