Last July 2021 I had a front tooth that was sore behind it and it hurt a little. They were kind…read moreenough to work me in the same day to check the tooth. Anna is in a practice with Jewell Meade, called Dental Health Associates. I was looking to find a new permanent dentist and I liked the environment and the staff that I met at the appointment so I told them I wanted to be a permanent patient with their practice. I have no complaint with the dentist or the techs but had a bad experience with the billing and some miscommunication between someone in the office with my insurance company. The tech who was working on me wanted to do a full-mouth ex-ray and had a girl in the office to go to the front and "call" my insurance company to see if my benefits covered the procedure. I did not know the date of the last full mouth ex-ray I had with my past dentist. The gal who went to check came flying back into the office where I was being treated and said YES, THEY COVER IT! So I said ok. Then 30 days later I get a bill for $90. I called Humana and they had no record of this dentistry calling them about my benefits. They record and note everything that comes to them. I appealed it, they denied it. I asked for all the records from the dentist, and a copy of my chart. They had the ex-ray down as being an item covered by my insurance. What I found out later my benefits for this procedure is 1 every 5 years and the last one I had was one year prior. What this dentist office failed to do is to ask Humana the date of the last full mouth ex-ray. We have battled back and forth on this and I cannot feel I owe the $90 when they failed to do their job in a proper ethical manner. I eventually told them to go ahead and turn over to a collection agency or to write off as a bad debt because I was not going to pay for their mistake. They have turned it over to collection agency & I don't give a rat's butt. I don't owe anybody 0 and I won't be needing any loans to worry about my credit rating which is over 800. I will not bad mouth the dentist, Anna Newman, herself. I liked her and am upset that I won't get to have them as my permanent dentists because of this screw up by somebody in their office. They obviously need to better train their employees how to set up new patients and to get the correct info from the insurance company as to their benefits before performing any procedures. I've never had such a problem with any dentist before.

We loved this dentist office until we received this message because we had to cancel our…read moreappointments due to money this week. We had to drive my daughter to Michigan to take care of my 94 year old mother who moved into senior living and not adjusting well at all. Here is the message they sent us... We got your message this morning that you both were cancelling your appt's for today. Once you get your finances together & ready to reschedule, please call in to talk to our office manager. we cannot continue down the path of always rescheduling & cancelling your appt's. Combined this makes 7 appt's cancelled.

The technology at Catron and Keally Dentistry is remarkable…read more Digital scanning has replaced goopy, messy, impressions. Most night guards, crowns, retainers , etc can be made without the need for traditional impression materials. The saying " a picture is worth a 1000 words" holds true when you see a leaking filling or a fractured tooth on the screen when a special intra-oral camera is used during the exam. Maybe best of all, dental injections can be avoided when cavities are diagnosed and treated early using the dental laser. Everyone in the office is knowledgeable and caring. I'm so happy to have found such a wonderful office.

I hate to admit it, It had been a while since I had been to the dentist. However, I needed a Preop…read moredental cleaning before my procedure in 10 days. I called several places who did not have appointments until April and the majority of them said they don't do cleanings on the initial visit. I called Hamburg Expressions and explained my situation, they were able to get me in the next day. From the time I arrived until my visit ended, my experience was amazing. The staff were very welcoming, friendly and kind. The atmosphere was relaxing and the space I was in was clean. I received a very thorough cleaning, I did not feel like they were rushing me out the door, like I have felt at other places. Even my 8 year old who was with me said, she wanted to go there too! I can definitely say I found my regular dentist, I scheduled my 6 month appointment, and can't wait to go back! I would highly recommend!

I can't even begin to tell you how much your practice means to me…read more Dr Miller and now Dr Williams are they kindness, most gentile, caring and so amazingly Great at their practice. Thank you is just never enough. Michael and I are happy with the entire practice that we even drove from Louisville for many appts,from our home.

Loved the office decor!! Staff was amazing from the front desk the hygienist and the dentist!!…read more Best teeth cleaning ever!! Mouth Cancer screening is a plus. Even my husband was happy here and he dreads going to the dentist!!

I typically come to Morton and family dental on a regular to be seen. I have never really had any…read moreissues except for when it comes to Insurance. For some reason this morning after rescheduling my appointment earlier this week due to electrical issues in the dentist office. I made an appointment first thing in the morning at 8 AM on a Friday when I show up after driving 45 minutes from Lexington for my appointment and give them my insurance they say that they cannot accept the insurance and that they have to reschedule me another month out in advance. Instead of calling and telling me this before, I drove the 45 minutes I had to get to Georgetown and find out in person afterwards. Again, I've never necessarily had any issues except for over pricing and insurance, but I feel like this could've used a phone call and save saved everybody a lot of time

Primo Smiles is great! The staff and atmosphere is upbeat and friendly. Dr Kerns is extremely nice…read moreand professional. his staff is excellent. I'm one that is more reactive sometimes rather than proactive. As Dr. Kerns told me this visit, he would continue to monitor potential issues for the future and make recommendations if things worsened. I respect his opinion. I highly recommend Dr. Kerns and his staff at Primo Smiles. in addition to being a great fetal office they are extremely active in supporting the schools and our community. A+++++ on all levels!

I have been going here for years. The staff goes above and beyond to explain any issues you may…read morehave. They talk you through your entire visit to let you know what exactly the purpose is of what they're doing. They are very accommodating even with covid restrictions. They make sure to keep their clients safe and healthy and I couldn't be more thankful to go here.