my card wasn't working and the employee helping me covered what I owed. And my puppy loved the pup cup

I'm lucky enough to live just a few blocks from this location. Service is kind of a toss up. They provide a service to the community by hiring young people but it's not often that I see the same face twice. Except for the owner.... He's been a fixture for many years. One of the few ice cream spots open all year and I'm a fan of hard pack. Besides rolling the dice on service the place is usually pretty clean and they meet my needs. Now we just need one of those Baskin Robbins Dunkin Donuts combo stores like Chicago has! read more

This is the best place in the area to get real ice cream. I know it is a chain but the family that runs it seems to really care about their work. Like the name suggests it has a ton of flavors to choose from. They also do cakes and hand scooped quarts of ice cream. The guy who scooped out mine made sure to get the right weight and didn't just try to fill it quickly and give less. Overall I'll be back for sure! read more

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I find myself in a quandary about this location. See the pic. Huge difference in the exact same price/size bowl of ice cream. You have many flavors and they were good, but where are these two different ice creams dishes out like this by the same server? We had Reece's and jamocha almond ice cream scoops. The jamocha almond is the much smaller scoop. Price was $3 and some change each, which is about average for ice cream shops. They have lot parking. Marcy'sDinerTantrumScale 5/5-NoScreamingKids. Three stars is average. They are average. I still can't figure out why the huge difference in amount of product. It is what it is. read more

Baskin Robbins - Both are single scoops, by same server. See any difference? - Ice Cream & Frozen Yogurt Near Me - Windsor Heights, Iowa

Wish I could rate it 0 stars. I worked here about 2 years ago the lady who hired me was so sweet & nice but her husband I believe was terrible the first day I went in I was told to just sit & wait so I did nth else was said then he was being all mean & telling me to hurry up & come to the back. A girl asked me my shirt sized & before I could even answer he screams to get me a large. There was another new guy there too & he was just expecting us to know what to do on our first day being very mean wasn't trying to help or anything. When my shift finally ended & I was leaving we had to split the tips & he turns to me & says tips are for people who do work if I don't do work I won't get the tips anymore ON MY FIRST DAY! The place is nice but the guy is just mean & terrible. I quit the second day. read more

Always fun and yummy coming to BR! They now have these cute Creature Creations! You get to choose your own Ice cream base and they add rainbow sprinkles and sugar. With a chocolate topper of the creature you chose. read more

Baskin Robbins - Mermaid creature with almond pistachio ice cream - Ice Cream & Frozen Yogurt Near Me - Windsor Heights, Iowa

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I'm so into these new vegan ice creams at 31 flavors. It's small and busy! Being the only 31 flavors in the area, I'm glad they got these delicious vegan options. We've been here quite a few times and the staff is super knowledgeable about the new vegan options and it's so awesome. It's always clean and we feel welcome, which is all you can want when you scream for ice cream! read more

My daughter had requested an ice cream cake for her birthday and during my search I found a moana one at Baskin Robbins! I placed on order online which was very easy an convenient. I got a call the next day and they said they were out of the Moana Decorations but offered me a variety of other choices. After a talk with my daughter she decided she just wanted the Oreo topped cake instead. Day of, went to pick it up. It was ready on time and looked great! The staff was very friendly and I was refunded some of my money for not having the decor. Brought a cooler and it held up great on the 30 minute ride home. Ice cream cake was delicious! We did the Oreo ice cream with chocolate cake. We loved it! Very happy! read more

Baskin Robbins - Small birthday cake. Delicious! - Ice Cream & Frozen Yogurt Near Me - Windsor Heights, Iowa

Very disappointing visit. We ordered two milkshakes. What we received were the thinnest milkshakes ever -- more like the consistency of soup. They were so diluted, we could barely taste the flavor of the ice cream. read more

Best ice cream ever! Same man serving ice cream since my son was little. I think he recognizes me and I lived miles away. so happy he keeps Baskin Robbins open. read more

The store was extremely dirty and they were out of several items. We were v disappointed

Placed a order inside the store for an Ice Cream Cake for my mother's 60th birthday. I was told they could put 60th on the cake like the picture online, which was in cursive and rather large on the cake and the cake would be ready at 2 pm the next day. 11:30 am the following day the manager called and told me that he was unable to make my cake because he couldn't do the design. Almost two hours before I was to pick up the cake I was asked what else would I like. I told him I wanted what I ordered and he told me that 1) I didn't order 24 hours in advance and 2) they should have told me that the design wasn't available because no one there was able to do it. I told him all of this was his issue because it had nothing to do with me. It was very apparent to him that I wasn't going to take no for an answer so he ended our conversation telling me the cake would not be finished until 5pm (3 hours later than I was told it would be ready.) At 2pm I got a call saying my cake was ready to be picked up. With all the arrangements I had to get someone else to pick up the cake. Epic fail. Yes, they did the design but got lazy and placed a crazy flag with 60th in the middle. So disappointed and will never use this dump again. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Windsor Heights, Iowa

Very disappointing. Used to go there a lot when our kids were little. The fellow now running it is so unpleasant and not very clean. I had a birthday coupon for a free scoop. I ordered one. It was very small but ok it was free! I showed him the coupon. He took the dish back, dumped it back in the bin and scooped an even smaller scoop. Dirty and absurd! I just left and threw it away! read more

11 years ago my wife ordered a birthday ice cream cake for me on the phone. She told the owner that she had a $3 off coupon. When she went to pick the cake up he wouldn't take the coupon. The next year she again called in a birthday cake with the $3 off coupon. When she picked it up he refused to honor the coupon. I wrote Baskin Robbins corporate. They told him to honor the coupons. Yet he refused too. Stay away from this dishonest schmuck. I have never been back there since. read more

They lied on their sizes! And I was way over charged! I will NEVER go to this place again! And I dnt understand any circumstance will recommend buying cakes from this place!!! read more

Ice cream was good, but the place is in need of updating and/or a good scrub. The lighting, seating, ceiling, and behind the counter wasn't appealing. It's beyond "pandemic circumstances" and clearly has been neglected well before 2019. Ew. read more

my boyfriend and i went here for some ice cream tonight. we walked in and there were multiple door dashers waiting when the worker ( we believe her name was Vicki ) said they weren't ready but we all saw the orders done right in front of us. more and more people walked in and she didn't help any of us and was cursing the entire time every single chance she got, complaining about how she wanted to go home & grabbing everything with her hands without gloves, she was training a new girl & practically yelled at her the entire time. we waited for like 10+ minutes and didn't get any service and walked out. read more

Services was terrible. Got my scoop wrong. They were not attentive & were very slow. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Windsor Heights, Iowa

Stopped here today for a strawberry milkshake. Worst one I have ever had. It was like a glass of lumpy milk. You couldn't find a strawberry anywhere. Very vanilla. My husband had a scoop of ice cream and it was okay. Stick with scoops if you're going there. read more

Pro - there aren't 31 flavors, there are more like 46!!!! Con - the place is so run down. The coolers have duct tape on them, the floorboard had been stripped off, the freezers with the ice cream cakes were leaking water on the floors. It seemed clean, but just so worn out. I hope it gets some money for improvements and doesn't close. A lot of good memories over the years of getting ice cream with family and friends, plus I LOVE THEIR ICE CREAM! read more

The ice cream is so good, but the service is terrible. The employees don't smile and seem to hate every customer who comes in. I've been multiple times over the past few months, and every time it's different employees but the same attitude. Incredibly unpleasant experience and will not be returning. read more

I needed a cake for my manager's birthday. And made sure to order it 48 hours in advance so of course when I get there on the time scheduled, they did not have it ready. I had to wait for them to get out the cake, decorate it and other stuff. I was kinda of annoyed because what's the point of me picking a schedule time to pick it up if I still have to wait. I should be be able to have just gotten the cake (since I paid online and left). read more

this place is an amazing ice cream shop! i've always loved baskin robbins. the people who worked here were super nice. i can't wait to go back and get my favorite ice cream again. read more

I love Baskin Robbins ice cream but I'm rating this solely off of the service. It was terrible! The two girls working- one with blonde hair in a bun and the other with black hair with blue/green streaks- were so rude to everyone. It was the 31st so they had the $1.31 scoop deal and literally looked like they wanted to kill every customer. I asked the girl for sprinkles and she poured the entire container of sprinkles on my ice cream, slammed it down on the counter, sprinkles flying everywhere, and then stormed off. The place was disgusting even for being busy- these girls were slopping ice cream all over, the waffle cone maker had flies hovering over it so I definitely opted for the cup instead of cone. I hope the franchise owner and manager read these reviews because these girls are terrible. Next time I'll be sure to go to Cold Stone! read more

I've been here twice in the past couple of months. The first time, it was pretty busy around 6 or 7 on a Sunday. The second time, today, was around 7 on a Thursday and there was only one family in there. My suggestion for any ice cream place is this- if you don't like to wait, don't go during peak times. I like the variety of flavors to choose from. So far I've had the Praline & Cream, Mama's Cookies, and the Carmel Truffle. All have been d-licious. Today, I had the Carmel Truffle as a warm ice cream sandwich. I would highly recommend this. I wasn't asked what cookie I wanted, I was just given the praline because that's all that were out at the time. I did notice two packs of cookies sitting out on the counter of chocolate and chocolate chip, thawing perhaps. Had I really not liked Praline I would have said something but it was damn good. Other reviews have expressed how run down this place is and how much the service sucks. I concur, This place is old and run down, the bathroom is especially unsightly. There were no towels to dry my hands off with which made me wonder what the staff were drying their hands on... but that isn't a deal breaker for me. The service isn't outstanding but it's not horrible either.. not bad enough to keep me away :) All in all, this BR is by far not my favorite ice cream or ice cream establishment in Des Moines but they take cards (unlike Snookie's) and from a proximity stand point, it is pretty close to my house. The ice cream is yummy and there is plenty to choose from. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Windsor Heights, Iowa

Why would anyone want soft serve when you can have real ice cream. The store is in need of a good cleaning and an update. The down side to getting good ice cream is that you have to wait a bit when they are busy. read more

It was great for my first time only thing wrong was da price but you get wat ya pay for