So their flyer advertises themselves as BassPro/Cabelas, their website does the same thing, they sell many of the same brands including Redhead socks. Yet, when I go to the Cabelas in Nanaimo and explain that the lifetime guarantee merino wool Redhead socks (bought from BassPro in Tsawwassen that Cabelas sells as well) have holes in them and I want to exchange them.
The customer service rep??? says, They cannot be exchanged here."
I ask, "Why not?"
The customer service??? person responds "Do you have a receipt?"
I say "They are a BassPro/Cabelas brand with a lifetime guarantee, with a simply exchange them policy and no receipt is required. Have you heard of these socks?"
Her response, "Yes, you can't exchange them here"
I ask, "Are you suggesting that to replace the socks you have in stock and your parent company BassPro guarantees for life can only be exchanged if I get on a ferry(2 hrs each way and approx. $75 each way) and then go to the BassPro in Tsawwassen?"
" That is the only way to exchange these socks?"
"During Covid when only essential travel restrictions are in place?"
She says "Yes"
I guess the bar is set pretty low to get a customer service position with this organization read more