Cancel

    Open app

    Search

    Bates Family Practice

    3.7 (3 reviews)
    Closed 8:30 am - 4:30 pm

    Bates Family Practice Photos

    You might also consider

    Recommended Reviews - Bates Family Practice

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    7 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Bates Family Practice

    You might also consider

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Arizona Gynecology Consultants

    Arizona Gynecology Consultants

    3.7(47 reviews)
    2.3 mi

    I was referred to this office by my primary care physician and waited over a month for my first…read moreappointment with Dr. Jasmine Smith. I spent an entire week trying to confirm my appointment through the automated phone system, but it repeatedly told me my appointment could not be confirmed. I called the office multiple times and was sent to voicemail without being able to reach anyone. The day before my appointment, I was offered a 10:00 AM appointment instead of my original 9:40 AM time due to "scheduling conflicts" by Yvette. I called back as quickly as possible while I was at work and left a voicemail confirming that I could make 10:00 AM but needed a call back to confirm. I also sent a text message stating that if I did not hear back after my voicemail and text message around noon, I would assume the other appointment had been rescheduled and that we were still set for my original 9:40 AM appointment. Instead of confirming either appointment, I later received a confirmation text stating that I had been rescheduled to a Wednesday--even though I had already explained that Wednesdays were not possible because of my work schedule. The following morning, I attempted to call as soon as the office opened and was sent directly to voicemail. I called two more times and was sent to voicemail both times. I ultimately had to drive to the office in person just to get an answer. I spoke with Rita, the office manager, who explained that the scheduling issue was related to a full-office meeting. I was given conflicting information regarding whether this meeting occurs biweekly or monthly, and it appeared that this time was not blocked off appropriately in the schedule. Rita repeatedly explained that there would not be a practitioner available until 10:00 AM and that I could keep the 10:00 AM appointment if I wanted. At that point, I was already extremely frustrated and in tears after spending so much time trying to resolve this situation. I explained that I could tentatively reschedule to another Tuesday while deciding whether I felt comfortable continuing with this clinic. I had also already reached out to my primary care physician regarding the situation. Rita then instructed Yvette to reschedule me for the following Tuesday. Yvette informed me that the next available Tuesday appointment was not until Mid-August. I had already taken unpaid time off work to make this appointment work, and this delay was the result of a scheduling and communication issue that I had repeatedly attempted to resolve. I understand that scheduling conflicts happen. My disappointment is not that my appointment needed to change--it is that repeated communication failures turned what should have been a simple reschedule into weeks of unnecessary stress and delayed care. Patients should be able to trust that when they return calls promptly, leave voicemails, and communicate their availability, those efforts will be acknowledged. How can you trust an office with your body or well-being when they cannot reliably answer a phone call, return a voicemail, or respond to a patient's message regarding an appointment? As a potential first-time patient, I no longer have confidence in this team.

    The desk staff and the nurse practitioner are very good; however, they have an incoherent policy…read moreregarding renewing prescriptions. I get HRT ... 2 of the drugs are a compound I get from a pharmacy that only allows a 6 month Rx. The other is through a regular pharmacy that does allow a full year. The office requires you to see them once a year to get refills. For some STUPID reason, when the compound pharmacy asks for a renewal on my prescription, they say it's a courtesy renewal and they only give you one per year. They don't communicate this at all though that you used a "curtesy renewal". So I was supposed to go in June. They did a "courtesy renewal" in April, 2 months before my yearly appointment was due. when I couldn't make it in June because I was traveling all month. I called them and said please renew my prescription again because I can't make it until July. I did have an appointment. They refused saying they could only give me one courtesy renewal a year. I got that info after I left many messages. But that renewal asked for in April should have been a standard renewal ... since it was within the year of my last visit. I was without the HRT for those 2 drugs for over a week... but not the other one. This is not good for my health and was extremely maddening and frustrating. Two years in a row, I had this issue...

    Photos
    Arizona Gynecology Consultants - Lobby

    Lobby

    Arizona Gynecology Consultants - Lobby

    Lobby

    Arizona Gynecology Consultants

    See all

    Bates Family Practice - nursepractitioner - Updated August 2026

    Loading...
    Loading...
    Loading...