Love me some Bath and Body scented lotions! I especially love me some scented soaps! But listen, you will not catch me shopping at B&BW unless there is a sale for these soaps or lotions. I'm usually keeping an eye out for their soap sale at the beginning of spring where I stock up for spring & summer, then again in the fall and winter. Their semi annual sale is where I'll usually stock up on lotions as well. This particular store is clean and well kept. Staff is friendly, but they tend to be limited on inventory compared to other stores. read more

I've never had a bad experience IN STORE because I mainly do buy online and pick up in store but WTF is the point of having the option if it takes more than a day to pick up?! i've sent my boyfriend on two separate occasions and he's had to fulfill our order himself due to it not being ready PAST the "typical 4 hours" they claim it takes! i'm sorry are we the employees now or?? it took them 2 days one time to fulfill my order and half of the items were cancelled? I've worked retail at old navy and there was always a person working online orders for the day on downtime! take notes!! read more

It is what it is. Candles, scents, moisturizers and creams. They have anything and everything when it comes to scented products. Pretty decent deals, when it comes to mixing and matching. I would say, I could even work there part time to make sure everything is in order, color coded and organized correctly. If you need a gift for someone, especially someone who likes scented whatever, this is definitely your place. read more

Bath & Body Works - Who doesn't want a shock of fragrance straight to the brain? - Cosmetics & Beauty Supply Near Me - Bakersfield, California

I frequent this BBW a lot due to being so close but the customer service can be horrendous sometimes.One associate who has glasses is usually up in the front.Super pushy about purchasing things and handing you a basket.I understand that's what they're trained for but if you're repeatedly told no,maybe take it as a sign.Loves to flirt with girls boyfriends without knowing they're around and is 10/10 just annoying.Makes the trip horrible. read more

I am a candle fiend. I love candles. And I really love the candles from Bath & Body Works! I especially love the White Barn candles, I think they have a really good throw. The Valley Plaza location has been really good about online orders and honoring my rewards when I use them. I see other reviews complaining about these things, but I haven't had any issues. I know they don't allow you to stack certain coupons, but you can avoid any awkward situations by just downloading the app and shopping on there! Plus, by downloading the app, you get special rewards and free items.. totally worth it! I did knock a star here because I feel like the store is SOOOO cluttered and everything is fragile.. I am always afraid to drop or knock something down and I avoid bringing my kids in this location lol.. read more

I think it's time to get an entire new staff. As we were picking up our online orders. Not only did they cancel our order because they were out of stock, but when they realized they were in stock I had to cancel my order to get the three pieces that they THOUGHT they didn't have. This whole thing while she gives us attitude like she just wants us to leave. We weren't even there late, it was 5pm. I also felt appalled about how the lady next to me was being treated as well. They did the same thing to her that they did to us and then tried not accepting the receipt they gave her. I will be staying away from bath and body from now on after this. Shameful, uncalled for,impolite,inconsiderate, and disrespectful are just some of the words I feel on the matter. read more

The lady who helped me was so rude since I was coming up to her register. Whenever I went in the store I was greeted and the lady had colored red hair, she was really nice. The lady on the register had two long black pony tails and a pimple patch on her face. She was really disrespectful to me basically insisting I don't use my coupons and rolling her eyes. When I asked where the travel item was she was so mad and told me to go get the travel item that either way she was going to ring up the other people in line on the next register. Also, I noticed that her whole vibe changed when she was helping them being really sweet. I will never go to this location again she made me feel not welcomed and uncomfortable. read more

Bath & Body Works - This is who helped me the date. - Cosmetics & Beauty Supply Near Me - Bakersfield, California

My daughter would live here, if I let her. The store is the perfect place to find any bath/body potions and in many scents. It's also a great place for gifts. It's the end of the school year and we decided her teachers would appreciate items from BBW. This store is inside the mall and is best accessed by entering to the left of H&M. Turn left at Old Navy and it's a few stores up, on your right. There was a short wait outside because they were limiting the number of customers. The employees were super helpful. read more

Woke up early for Candle Day just to be told they don't use the mail coupons or the 10$ off of $40 on top of the candle sale. This has been allowed for years and the company said it's okay but the store refused. They will do 2 separate transactions to use the coupon on other bbw products because if they do it in all 1 transactions THE COUPON WILL WORK ON THE CANDLES. Mind you, this boosts their conversion which is a huge factor for the managers and a daily goal of theirs. I'm a former BBW employee and I love the candles but you can get them for 6.12 during semi annual sale when they're on the 75% off tables. The 9.95$ is not the "lowest price". Also when I was leaving the lady at the front had the audacity to ask how it went while I was leaving empty handed. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Bakersfield, California

Came to bath and body works looking at the candle deals, this morning I received a $10 off a $30 purchase. So I was looking forward to use it and when I got up to the register the coupon was not going through and the worker that was originally helping stepped aside and seems like the manager took over. I did not catch her name but she was short, brown eyes and black hair and was wearing a green cardigan. She had a horrible attitude told us the coupon was already used, but I didn't use it. Was my first time at the mall going into the store today. We left the candles and I asked one of the workers for her name and they played like they didn't know her name. Expected better costumer service and was disappointed. Went online and the coupon went through so how can it go through online but no in person. Seemed very unprofessional and she was very rude. read more

I placed an order on December 6 and the website said 3 to 5 days delivery and here we are 23 December and I still haven't received my order. Every time I go online to track my order it keeps telling me that there is a connection error so I emailed Bath and Bodyworks to see if I get a response because online is saying that my order did not ship. So I went to my bank account to see if my account has been debited and of course they've already taken the money out. So I am sitting here wondering how on earth I am going to get my order by Christmas because it was supposed to be a gift. Now I'm going to have to go out and buy something else for that person and I think it is BS because I placed the order with enough time. I am completely disappointed at this point, and don't want to order online anymore with Bath and Bodyworks, this is the second time this is happened to me this year read more

Staff here is surprisingly rude. Went in to use an online coupon that was loaded to my account. I showed the cashier my coupons on the app and she said she had trouble ringing it up. She took my phone and confirmed the coupons, but still refused to honor them or ask someone for help. She told me just to come back, like I want to deal with her rides a$$ again. read more

Allie & Yolanda Awesome Customer Service!!! Yolanda walk me around the store An show me an the good deals, really friendly an engaged conversation with me. Allie she rang me up , she was beyond awesome , when I grab the wrong smell for wallflower she went An got it for me And couple more to show me what She thought I would like , that is really good Customer Service. She was so positive an an had a bubble personality. Bath Body Works keep it up with the awesome Customer Service!! I don't know about you , but I love when I get amazing Customer Service !!!! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Bakersfield, California

My favorite place for candles and hand soap! If you know me, you know that I love a great deal and Bath & Body Works has the best prices! This one store is always well organized, the staff is happy and ready to help you find that perfect sent for any place in your house or work! What I like lost of this location is that is easy to find inside the Valley Plaza mall. Also, they welcome you by handing you a big shopping bag to place all the goodies you find. Overall, great place to find gifts for any occasion. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Bakersfield, California

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I love coming here especially when they are having sales. They have this young man i believe his name is Christian young with glasses. He is very nice and polite. Alwayz greets you with a big smile and a goodbye on the way out. The store is always clean and organized for the most part. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Bakersfield, California

This is probably my favorite store at the mall. I don't usually like coming to the mall but when I do it's mostly to come here to pick up some lotion or other wonderful smelling things. During the winter they have my absolute favorite scent ever and from the time they release it in the winter and til the time they stop, I probably visit the mall once every two weeks (payday) to get more of my favorite scent. I kinda stock up because I love it that much. I used to be a huge fan of Victoria's Secret scents but since I am allergic to tons of things, bath and body has lotions that are much lighter and I noticed I don't break out from the lotions or hand sanitizers from bath and body. Love this place and there's so many different scents that I guarantee there will be something you will find and love at this place. read more

I have to say I love this store, but not only for it's wonderful scents, and prices. I encountered two great sales reps who went above, and beyond to assist in my venture of my find. There was no rush even though it was close to closing time. The store is not crowed, and the sales are awesome. read more

Worst place ever, I tried to return a perfume, unfortunately my kid got rid of the receipt. Now most places will ask you for the same card you used and look up the purchase and give you a full refund, well not here. First they told me that they could only give me a gift card for the store instead which I was fine with it, my kid could use it but the gift card was for $6.99 when I had paid $16.74 for the perfume, they said that this was because I didn't have a receipt. I even showed them the bank transaction that proved how much I had paid for the perfume, their response was that it was because I didn't have the receipt. It is amazing how many companies are still trying to cheat their customers. There are a lot of companies out there that keep up with the times and offer you the best service possible, like being able to give you a full refund just by looking up the card that you used to buy their product, needles to say this is a store I will never use again and I will tell every person I know about this experience. read more

I love this place and it is one of the only reasons I go to the Mall here in town. I stock up on foaming hand soap, mini hand sanitizers and sometimes, candles depending on the season. Fall scents to me are the best! Anything pumpkin, apple. Prices, reasonable. The store is a chain of course and all the stores across the country seem set up almost exactly the same so finding things is never an issue. I have always experienced friendly service/employees and I love the coupons they give out to keep me coming back. The line up at times, X-mas especially can be quite long so some patience is required! Everyone loves to gift these items and there are many stocking stuffers! You can try before you buy and there is even a sink to try out the tester soaps! TIP - before you hit the register, you can go on line and get a $10 off $30 coupon, (I think retail.com) read more

Calin was the amazing! So hospitable and very helpful! I loved his energy! Can't wait to come back just to visit him!

I think that the best way to describe this joint is to say that it is the kind of place that my mother or grandmother would shop. That isn't a bad thing, just an observation. I am a typical guy and if i have expendable income, i will blow it on something stoopid like outdoorsy stuff or tools. This is kind of joint where you can find reasonably priced bath bombs. And although I am all for bombs, bath bombs just aint the same.. Meh. read more

This location has terrible customer service. I placed an in store pick up at 8am my order was not ready till next day. When I called to ask if my order was ready the Staff member taking my call was extremely rude and stated in store pickups are not a priority. Which I found to be awfully rude. Once my items where finally ready for pickup half of my items in my order where sold out,because no one bothers to prioritize in store pick ups and collect items off the floor.Also once you go in store to pick up your order they make you wait even longer just to bring out your things. read more

I can remember when I would walk straight pass this place, or come in randomly just to take a look with no intentions of buying. I would always think, meh it's just a freaking candle why is it $22. It wasn't until about 4 months ago when I made my first purchase here. They were having a sale, I took advantage of it. Now, ever since I've been burning my candles, well I love them! Lol Now I go to this store with potential thoughts to buy vs unintended. The candles smell so good, and have a great burn life. The lotions and hand washes, also great. I enjoy this place so much I've started buying people gift cards to the store. If you've never bought anything from here, I'm sure you'll eventually become a regular too. read more

I just loveeee walking into a business a not being greeted at all just like this one. As soon as I entered another couple walked in and we're greeted with excited hey's and hello's! I didn't know I had to dress for Sunday church service to look as if I were purchasing $3 soap. As I searched around for the particular item I was looking for the entire sales team were sure not to acknowledge my existence. Veronica, the sales associate on the floor was so energetic and friendly greeting everyone besides myself. After about 6 min of walking around searching for what I was looking for she finally approached myself and another and let us know about the promotions. Too late girl, thanks for being the only person out of the 6 on the sales floor to actually check on us. But the item I was looking for was it of stock ): read more

This review is for the live chat not this location in general. I placed an online order on 11/28 and got an email stated my items would be shipped separately but I would still receive my FULL order within 7 business days. The day before the 7th business day I went onto the live chat because my 2nd part of my order still had not even been shipped and was told that if I did not receive it by the 10th business day that I could file a claim. So not it has been 11days and I just got off the live chat AGAIN and was told I can not file a claim until tomorrow. So frustrating read more

I come here 99.99% of the time for my wife, she loves this certain type of body lotion that is available only during the winter season of course. The other .01% is when I will purchase a MAN lotion, haha. Yes they do offer a limited selection of things for men which to me some smell great and some not so much. Great customer service with the employees scattered throughout the store offering suggestion and shopping bags in case you didn't grab one when you first entered the store. And trust me, when you are purchasing 12 body lotions, that is not an easy feat to carry around. This place always has great coupons as well that you receive after making your purchase, this is to draw you back within the follow 1-2 weeks. The employees at the register are always in smiles and always advise when you can take advantage of an offer you may not be aware of and will grab those items for you so you are not walking around the store again. Great customer service! read more

Bath & Body Works - Seasonal lotions like Winter Candy Apple are in!! Buy 3 get 3 free!!! - Cosmetics & Beauty Supply Near Me - Bakersfield, California

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As a frequent customer of Bath & Body & spending lots of $ with this store & their sister stores, I must admit the customer service during this pamdemic has been TERRIBLE! I spent endless hours attempting to purchase the handsoap online & will several failed attempts I contacted Customer Service who was absolutely no help & the Store, pure chaos & 2 disconnected calls after what seemed like forever on hold! In store is impossible & I feel that curbside is still instore so how is the offer not "suds"? Having second thoughts shopping here in the future lookikg at the transactions & shippong accrued over the past months since the pandemic not to mention before this. Extremely disappointed! read more

Came in on a busy Sunday. Service was excellent Veronica was super helpful and attentive! I was looking for a few specific items she walked around the entire store and made sure to show me and tell me where everything was! She also never hesitated to check the back room for items that were not on the sales floor. She even made great suggestions for items that were not in stock! Overall I was very impressed with her enthusiasm and her work ethic! She was friendly and made sure I got was I was looking for and I even bought some items I wasn't looking for because she was so helpful! Overall the staff was helpful and the store was very organized! Glad I was able to use my coupons too! read more

Always helpful, always friendly, always find something I didn't know I needed. I wish they would come out with the holiday mint flavor in the spray but overall never a bad experience. read more

My wife is a fan of Bath & Body Works. This is not the best location being that it is in Valley Plaza. Unless, you want to order online, then this is the only place to go to in Bakersfield for Bath & Body Works products. Their various soaps, candles, lotions, and other bath & body items make terrific gifts for numerous occasions. There are so many fragrances to choose from. If you don't know which fragrance to purchase, then you can sample them. Most of them have samples to try. They have a sink there to wash them off if you want to. Throughout the year, there is usually a sale going on for saving money! They are one of the shops worth checking out when at Valley Plaza. read more

The remodel is beautiful makes you want to stay longer in the store. Abby & Ivet both sampled me with lotions told me about all the offers and before putting the lotion on asked how I felt about coconut. I thought that was considerate. Ivet helped me with final selections. I visited on a day I wanted to be In N Out quickly and I was...the lighting was awesome I dunno why I care about lighting, maybe bc everything was displayed neat. The store was fully staffed & clean. Next time I'll stop and browse more I was rushing to get out. And I used my app & 20% off offer read more

They haven't closed down, they are remodeling and should be back open November 1st. This information came from Bath and Body Works customer service rep with their website. read more

Cons: This store is currently the only BBW in BAKERSFIELD which isn't always great because of the volume of public issues, parking and crowds. Pros: BBW has really good periodic promotional sales and worth the trip. Cons: Sales and counter staff needs couching for better customer service. I knew exactly what fragrance I wanted and I was able to find it on my own, which was good because no one asked to help me. Line had few minutes wait which is common due to sale. A young African American girl was my cashier not very friendly or outgoing, kept calling me hun , she's too young to be calling people twice her age that in my opinion. she saw that I was fumbling in the app looking for the 25% coupon she did nothing to help me find, as a matter of fact she took a step back from register appearing frustrated that I didn't have it ready to show her. Unsuccessful in finding the coupon I paid for purchase without it due to pressure of the wait of people behind me and feeling frustrated. I left the store not happy with my experience. Minutes later found the coupon so decided to go back to redeem it. The Hispanic cashier I got was much more pleasant and was so helpful, she actually asked if she could see my phone to show me where I can find my rewards bar code and where to find the coupons!!! What a difference! I suggest management do more counter surveillance to coach those who definitely need it!!! read more

Worst customer service ever!!!! Waited in line 20 minutes and they took other customers ahead of me!!! Ugh save yourself the grief and shop online read more

I was doing Xmas shopping and stopped here for some items. I had several heavy bags and gave one of the sales clerks my few items to hold while I took my other bags to my car. She wrote my name down and put it with my items. By the time I returned my items had vanished and all they could tell me was sorry and made half baked attempts to locate the missing items. This is by far the worst and most unprofessional experience that I've had at B&BW. It was my first time at this location and I shall not return. read more

Ruby and Ivet were so sweet, they were amazing at costumer service! I live across town but i will take the drive just to come back for such great costumer service. Girlies, keep doing what you're doing. :) read more

To win a woman over one must go through her nose. Bath and Bodyworks does just that. I have their scented plug-ins, their car scentsy, their soaps, their lotions, their body wash. I have their hand sanitizer and candles. They almost always have some sort of deal, but with that deal means you're always having to buy a lot to get a lot free- hence the $70 bill I had today upon visiting. While my hands smell like eucyliptis mint, my car like a tall glass of watermelon lemonade, and my bedroom like sweet pea... I do have a slight issue. I love to smell dessert scents like their Vanilla Bean Noel, Cinnamon Streusel Gingerbread Snickerdoodle without having to worry about the extra calories but they don't carry that 24-7 year round. Today I was overwhelmed with Hawaiian tiki, Pineapple crush, Ocean breeze. I guess you can't have your dessert and eat it too ----not here at least.... read more

Came to purchase some new hand sanitizers and car freshener refills and it's closed down!!!! Someone working in the mall said they closed two weeks ago! read more

I love all there amazing product and specially there New app ,you get Rewards and Coupons at the same time I will recommend the New Rose Vanilla aromatherapy it's a must Have !!! Including they have amazing Great Services. read more

I came into the Valley Plz store yesterday and had the misfortune to meet a sales clerk that is so over the top annoying its ridiculous. She acts like she is on diet pills, with her rapid elevated speech. You can't pick up anything to look at it, or smell it without getting a dissertation on why she thinks it is better than this or that, like I'm asking her oponion. I started off with a bag of items and left with nothing because of one very curly brunette haired girl. I checked today to see if there was another Bath and Body in town and apparently there isn't. So take my advice if you have to brave the store in the mall, proceed slowly and if you see a loud, peerky Know-it-all run for the door and come back when she isn't there. Thats what I'm going to do. read more