They do not mess around with their customer service at this location, I swear there were more staff…read morethan shoppers and it was packed with people sniffing and testing all the fall scents that have arrived. We were promptly asked by someone if we needed help but we were okay just exploring on our own. It's kind of great that this store specializes in hand sanitizer so you don't have to be wary of germy hands! They have a sink here as in most Bath & Body Works so you can wash up after testing out their different offerings. A lot of the Fall scents are a little spicy this year! Pleasant though. The 3 wick candles were $15 off which were pretty awesome.

The strangest aspect of this store is the shortage of staff working BEHIND the counter. You'll have…read moreno problems being mauled by people desperate to give you a shopping bag, but don't hold your breath if you're expecting a quick checkout. That's the most irritating aspect of the store and I've actually walked out without purchasing products because the wait in line was so long. This place is owned by the same company that owns Victoria Secret, La Senza, and PINK, so you can expect to be immersed in fragrance as soon as you walk in. That being said, the sales are regular and it's not hard to get a discount if you wait a week or so because the promotions are constantly running.

It was about two weeks into the Spring semi annual sale when I walked into the Eglinton and Warden…read morestore and was excited to see men's body creams that had sold out at other locations! So I was able to exchange a few products and was very happy with ones I originally wanted. I also appreciated the excellent customer service by the manager, Veronika and Neil who were both very friendly and helpful. When I walked in Neil immediately greeted me with such happy energy that he instantly made my day! He was also very knowledgeable about the different scents for the men's products which was so helpful. I purchase all my men's bath products from Bath & Bodyworks because they have the best variety. During the sale I went to four locations and got great service at all of them. But I think this is one of my top favourite locations now!

Simple and clean, fruity and tropical, or complex and exotic: they have a fragrance for any mood…read moreyou have. I often buy their purse size lotions when they're on sale; I use it as a lotion and a replacement for perfume. Make sure to sign up online for their email alerts for their awesome sales.

This was my third location on first day of the Spring semi-annual sale and this year it started…read moreright after Father's Day on June 16 2025. I found each store has some different products on sale. At 1pm it was crowded but one of the staff said it will be more crazy this evening! I was so happy to find their Aromatherapy Stress Relief Body Lotions and Creams were on sale $4.99 each! Regular price is $18.95. I got two each! I love these sales! And highly recommend you go early in the day.

The store at this location is smaller but they have a variety of items. The store is nicely…read moreorganized and the workers are visible and helpful. I like this location.

It's Spring time and I always look forward to this semi-annual sale and this year it started right…read moreafter Father's Day on June 15 2025. On opening day I made a special trip to Eaton Centre and got there when they opened at 10am. Not crowded which I loved. I got four men's hand creams for $4.99 each with scents called Ocean and Deep Ocean. Regular price is $18.95 so great deal! But they stopped making body lotions so am disappointed in that. Big thanks to the young man working there who gave me great, friendly customer service!

This current location will soon be moving from the lower level of the Eaton Centre (not the food…read morecourt one) to another location within the Eaton Centre this August 2022! It looks like the new location will be a little bit larger in size which will be nice since the current one is a little cramped. This Bath & Body Works is set up much like the other ones that you're probably used to. There is generally a tester product that is open for you to sniff. If you have tried any lotions or soaps, they have a sink in-store for you to wash off any excess product. The summer flavours seem to be out these days as there were a lot of tropical (mango, pineapple) and vacation type scents (think beach and Ocean). They also had some fun sanitizer holders that were shaped like flamingos (complete with feathers) and one that was a sea turtle. They also have a deal right now that is $3.50 on all hand soaps and 6 pocket bacs for $10. I definitely got in on both of those deals. As always, the checkout is in the back of the store and my order was packaged neatly in their checkered blue and white paper bag.

I love Lush! By using naturally ingredients and compostable packaging, this company has become my…read morego-to when buying cosmetics and soap products.

A "friend " gifted me a . I used it and my ended up dark. I went to their store at Eaton Centre in…read moreToronto The lady in charge offered my a free one for the inconvenience. Wonderful, she's also very kind. Thanks Lush! (My friend keep it like for 4 years, they don't carry it any longer. )

I told them I was visiting and wanted to see any exclusive items specific to Canada or Toronto and…read moreI was not disappointed by the sugar shack shower gel. The only awkward thing was a person kept appearing every few seconds asking if I needed help. I needed a little bit more breathing room.

I love LUSH handmade products. The staff is super friendly and helpful. They take time to explain…read morethings in detail and make you feel welcomed

Fantastic newly renovated store! Bright and beautiful!…read more The customer service is constantly great at this location. They carry a wide variety of luxurious lotions and potions for your entire body plus an excellent selection of delicious fragrances. Also, I think something that's new, they now carry a full line of makeup too! Honestly, you can't leave this store without a smile on your face. :)

I went in to find two gifts for my friends. I did not have to handle any merchandise. It was…read morefound for me and then beautifully fit wrapped. a perfect experience of being served and finding exactly what i wanted. Thank you. I love this store and so do my friends.

Terrific phone customer service! My order was very meticulously wrapped!…read more They have a very deep selection of home fragrances. Highly recommend.