If you wanna go to a place where they're watching you everywhere you go this is the place to be…read more you tell them you won't be returning anymore due to poor customer service they're going to tell you to leave rudely. It's overly priced, the cheaper beauty supply store is popcorns and on blush beauty supply on 112 they're so helpful there and won't follow you around the store only to ask you if you need help once!

Sign says purchase a wig cap to try on 3 wigs, each wig cap is 50 cents. No problem, I tried on 3…read morewigs expecting to buy at least 1. I went to buy a second wig cap to try more and they said no, you only get 1 wig cap. You can only try on 3 in a store of hundreds of wigs so choose wisely. I left not buying anything because I got gatekept, I was more than willing to spend 100$ on hair that day but I'm not buying something I haven't tried first.

I had no clue that SKETCHERS had stand alone store until now. I need sneakers badly and didn't…read morewant to go through the hassle of going to the actual outlets. Don't was a nice surprise when I saw this location. Not busy, but well kept, I knew I was about to go old school like the days of Payless. The staff directed me where I can get work out shoes. Upon checkout she complimented my choices as I grabbed one waterproof pair, she knows by experience, will come in clutch. It was buy one get one 1/2 off store wide so I also purchased a pair of Glide In. All super comfy and I can't wait to break them in even more. Two pairs of shoes for $90 is a pretty good deal. I guess the SKETCHER stretch lives on!

The staff is always so friendly and helpful. If they don't have your size, they will order it and…read moreship it to your house.

Listen... I am a very understanding person, but when a worker laughs in my face saying a snarky…read morecomment when I simply asked for clarity and a solution I'm not going to be so understanding. What kind of environment do you guys think is going to want us to keep coming back to your store? I am absolutely appalled and will NOT be returning to this location.

An amazing place to shop! Such helpful and kind employees who really take their time and listen to…read moreyour beauty needs. So many great hair products for all different hair. Would recommend!!

My girlfriend really enjoys this brand. They always have such stylish clothing for the professional…read morewoman and for just being around town. The clothes are always great quality and very fashion forward. The sales people are not pushy and they are always helpful. According to her the prices are always very good. Most things have a discount.

My husband and I stop here very frequently. Owner is very friendly and always greets us with a…read moresmile.

If this is now known as 50% off cards now, then it's not a good place to do business. They do not…read moreallow service dogs in the store. At all!!!! Which is by law a right for disabled people. I told them 3 times my dog is serviced. My dog is well behaved and small. The clerk said no dogs not even serviced. Then I said that's against the law. I didn't have invest on my dog but I told her I'll get it it's in my car. Plus I have a card in my pocketbook but the man behind the counter came up, As if I had a horse in the store and was getting so upset that it was a dog ,small 12 pound service dog. I thought he was going to have a fit. The woman kept asking me for the money for my card and I walked right out the door I would never go in his place again. Period. They could get in trouble for the way they treat disabled people. Shame on you to tell me no dogs 3 times when I was showing them her papers and going to get her vest. It wouldn't have made a difference because according to her no service dogs are allowed, no dogs at all are allowed. I keep having this problem with some people. Have they never encountered service animals????? I will never go in the store again and people should not go in if you're disabled with a service dog. Be aware to feel attacked. Zero stars but I had to put one.

Unfortuantely My mom and I had a bad experience the other day. There were 2 employees and they take…read morethe time to lock the front door to only allow in 6 customers at a time- you would think they would be able to focus (at all) in customer service. My mom was planning to buy me and herself a pair of sunglasses- they don't have a fitting room yet they are comete mask nazis when you are trying on sunglasses. How on earth are you supposed to know how you look in their sunglasses if you have to wear a mask when trying them on? Not once did either associate ask us how they could help us, but several times nagged my mom to stop pulling her mask down (for literally a second) so she could see how she looked. We were treated like we were bums off the street. I cannot believe the attitude we experienced in this "high end" store. They lost our business. My advice to this brighton shop- stop acting snooty. This mall is quickly becoming a ghost mall and I wouldn't be surprised if Brighton is the next shop to go. Its as if they dont want customers

I love this store. Classic costume pieces (jewelry, bags, sunglasses, shoes, luggage, perfume) this…read moreparticular store has great service and decent selection most of the time. Surprise gifts come from their head office in the mail when you shop here regularly or spend a decent amount. Complimentary cleaning of all of their products for life. Tasteful.

They were incredibly rude & lied right to me. My pharmacy closed during COVID, I've been trying to…read morefind a new one. The CVS on 25A is not who I would use. They are completely rude. I called b4 I had my dr send in my prescriptions to make sure they had them in stock. They told me yes, guess the fuck what, they lied. So I have to go to 2 pharmacies instead of 1. It would suck enough if I wasn't feeling like shit.

Great store. The employees are very polite and helpful. Super friendly. Always willing to go the…read moreextra mile. Great customer service. The store has good sales and teriffic selection. I took off one star for the pharmacist. She yells at everyone and is unprofessional. I heard her discussing someone's medications loudly, as I shopped in a nearby aisle. I also heard the person's diagnosis. No thank you. Parking is ample. Gets crowded during peak hours. Convenient location.

This is a black-owned beauty supply store, with lots of products for textured hair. I loved that…read morethe staff was lovely and very accommodating. I noticed that they also have a beauty salon in the back which was great. So you can actually get your hair done and purchased some hair products up in the same area. There is also plenty of parking in the front and inside is nice and clean.

**Please note that this review is delayed about three weeks** I booked an appointment online and…read morearrived on time for the service I had scheduled. Upon checking in, I was informed by the front desk staff that Nyeisha does not work on Sundays. This was confusing, as the salon's booking website clearly showed Nyeisha as available at the time and date I selected, and my appointment had been successfully confirmed. I asked whether Nyeisha would be coming in since the appointment was booked under her name, but I was told that she would not be coming in. I was then informed that "someone" would be reaching out to me. After waiting a few minutes, I received a call from "Shaniya," who apologized for the mix-up and explained that the appointment had not been noticed because the booking system was not checked. I was asked if I could reschedule for Tuesday, but I declined, as I arrived with unwashed hair specifically expecting to receive the service I had already paid a deposit for. I requested a refund and explained that I would be writing a review based on this negative experience. I genuinely enjoy supporting Black-owned businesses and want to see them thrive. However, experiences like this reinforce the importance of strong operational practices, particularly in areas such as booking management, communication, and customer care. Professional systems and accountability are essential to delivering a salon experience that meets modern client expectations. This review is not meant to target individual stylists or salons, but rather to shed light on customer service weaknesses that significantly impacted my experience. I hope the salon takes this feedback seriously and implements improvements moving forward.