our sense of smell is very important to me... hence that is why i am a perfume connoisseur now but this is the og! the reason why i lov how smells can elicit a memory and encapsulate a moment in time!! read more

Bath & Body Works - hmmm - Cosmetics & Beauty Supply Near Me - West Covina, California

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I had a great experience at this location Estella hopefully I got her name right was very kind and helpful greeted us with a nice big smile was great with my child! Loved the vibes in there . Never had a bad experience at this location read more

Wonderful store, very well organized! Only came in for the candles that were on sale, walked out with a bag full of beautiful things. I love The Villain collab, it's one of my favorite. I'm glad Bath and Body was wise about keeping their stores well stocked. My Villain set is nearly complete, working on it! The girl with beautiful pink hair that works here, I don't know her name but she was so kind and helpful to me and helped me select a gift. Very nice store, the staff is always so friendly;) Thank you! read more

Bath & Body Works - Love my Villain collection! - Cosmetics & Beauty Supply Near Me - West Covina, California

Amazing and helpful customer service, went in for the first day of the semi annual sale! lots of people was VERY busy and was still able to be helped by the associates! the line was pretty long (as expected when there is a big sale ofc !) but it went by pretty fast, plus I was able to use a $10 off of $40 on top of sale prices ! awesome!! definitely will be coming back i always keep in mind to be kind to people in the customer service industry, especially on crazy hectic days like today read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - West Covina, California

It was Disney Princess Collection Release, so I stopped at Bath and Body Work West Covina Branch. The store was very clean and organized. The staff were very welcoming and friendly. They had all the princess collections; Cinderella, Tiana, Belle, Ariel, Moana and Jasmin. The collection included; body wash, body lotion, fragrance mist, hand soap, wallflower fragrance, lip gloss, hand sanitizer, shimmer mist, 3- wick candle, and travel size products. All of the merchandise was well stocked. Although the store was very busy, the line for cashiers moved very fast. It was a fun and nice experience. I am pleased with all the Disney Princess collection scents. read more

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You could improve in your customer service. When I walked in I told the girl that I was doing an online pickup. Her response was,"Have fun!" I wondered why she said that, now I know. There is no sign for online pickup so you wait in line then after waiting in line about 5-10 min, they tell you to move to the side and wait in another line all while the manager is standing there on her mic telling the other girl that now she has 2 online pickups. They should tell you where to go at the front and get on that little mic and tell the girl an online pickup up is on the way so you just have to stand in 1 line. Then as I'm walking out I see the items they claimed they didn't have and canceled from my cart, on the shelf. Do better! read more

The Rocket Pop Wallflower I bought doesn't work at all it's been plugged in for days and there's still no scent. I'm frustrated because it feels like a waste of money. I also had a bad experience with an employee who was obviously gossiping about me to a coworker on his lil mic while I was browsing and using the sink. It was pretty lame to me because the store was dead as hell only 2 employees were there that day lmao. and the Rocket Pop Soap dispensers don't even produce foam it comes out watery read more

Claudia the supervisor is so kind and helpful, she kindly asked for my receipt which I gladly handed to her when I inquired about the price I was ringed up with (totally my fault I'm not great at math or maybe I don't know how to read good! Its buy 3 get 3 free but for some reason I couldn't understand why I couldn't mix and match different priced products (my bad again I don't read too good and small text is hard)!!! Claudia loves her job and her store guests (even when ppl are wrong and too embarrassed to admit it)!!!! Anyone would be lucky to work here under her tutelage, I would love to have a manager or supervisor like her (very patient even when I was being dumb) I bet everyone loves it when shes there!!!! (Fixed it) 10/10 read more

Claudia the so called supervisor is so rude she snatched my receipt out of my hand when I inquired about them ringing me up incorrectly! Its buy 3 get 3 free but its nit they only gave me $5 credit for 3 items!!! Claudia hates her job and her sorry life!!!! She shouldnt be anyones manager or supervisor I bet everyone hates it when shes there!!!! read more

Just stopped by to check out their semi-annual sale and have to say all the employees helping us such a treat. Ultra friendly store, great selection and inventory, a little too strong on the smell they pump that it makes me nauseous after a awhile the only improvement needed in my opinion. Cashiers crack me up and have great sense of humor making a happy fun environment and experience. Huge thank you to Estella for waking us around and finding everything we needed... I ended up spending a ton lol. To the cashiers that made me laugh please never change! Plenty of us appreciate you! Cashier:3414679 3:41pm read more

I was told by Marisa at register who seems unhappy doing her job, (thus having a bad attitude) that she's too busy to give me cellophane bags and bows for candles that I Bought for Christmas presents , so same thing busy here..... to continue this survey .I should have gone to another BBW location for a much better service than this store in West Covina mall . read more

When I see Bath and Body Works, I think of gifts, scents, and the holidays! I came here right before the Christmas holiday and it was crowded and full of people. Typically on a non-holiday, this place is still busy, but not as busy as this. I usually come in with a plan to get in and get out. I do my research online, looking at deals and then go in getting what I need. This place is usually fully stocked. It can get kind of messy with huge crowds of customers, so just navigate yourself around. Make sure to always shop when there is a deal on the products you are planning to buy. Never pay full price on an item. Seriously! I see bad reviews with customer service, so be sure to come into the store with a plan of what you are going to buy. All else fails, try another mall with a BBW or buy online. Also as at tip, if you're buying any items as a gift please check to see if anyone has used it. Sometimes people do not use the tester bottles and open random containers and bottles. If it clearly looks like someone used it, and the cap looks messy, grab another one. That's really unsanitary. Nothing like getting a gift of a used open bottle of lotion... Overall just get what you need and get out! read more

Bath & Body Works - Mini Hand Sanitizers - Cosmetics & Beauty Supply Near Me - West Covina, California

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Went in for my bday freebie, left with tons of goodies I didn't know I needed. Right when entering the store I was greeted and Amiee asked me what scents I like. Then recommended me some that I would like! Amazing customer service. read more

Workers in the front counter are rude for absolutely no reason & forgot an item in one of the orders

Branch did not follow official exchange policy as laid out by corporate. Incident happened on Tuesday, Sept 13, 2022. Went to the store for an even exchange, same item type, one for one, without receipt. This is covered by the current exchange policy. It should be a smooth, no extra tender needed transaction. What ultimately transpired was the customer was forced to pay for the price tag difference. The difference in question was not big, so patron complied to avoid causing drama. However, as someone who has connection to corporate, and is well aware how the policies are currently stated, this is, I assured you, only an exercise at the store manager's discretion, an attempt to manipulate metrics. (I have also confirmed yet again with current customer service, at corporate level, that I am in the right. Therefore, I feel comfortable leaving this review. I may also reflect my experience directly with the higher-ups.) Asking the buyers to "pay for the difference" is NOT a practice as instructed by central headquarter, let's emphasize once more. However, it is a cashier tool, already embedded into the program, that many management staff learned to use to their advantage. Of note, the current exchange policy will be updated the very next day, on Wednesday, Sept 14, 2022. (That's the major reason why I rushed to do the last-minute exchange, before the new policy goes into effect.) Now, to be transparent, everything that had happened, had it occur just one day later, on Sept 14, after the policy change, then it's all fair game. It is exactly by the book--exactly as written by the new, updated policy, which only goes into effect on Sept 14. So, if I was the one initiating this exchange just one day late, the responsibility falls onto the patrons' shoulders, and not the store's obligation to honor such a request. But that isn't the case here. Therefore, I am saddened to see yet another store power-tripping and inconsistently applying their own made-up rules to chain store game--albeit on the very last day. I will not be recommending this store to other fellow shoppers. In addition, in my own experience, Bath and Body Works locations inside malls (as in shopping centers, like Westfield) tend to have more aggressive managerial staff that pulls tricks like these, so I would encourage everyone to visit the more "free standing" stores. Whether it be part of strip mall, or an outdoor shopping grid, those locations tend to provide better customer service. The salespeople that helped today were at least quite courteous. Initially, I felt like giving 1 star for conjuring up their own store rules, though I recognize what they did today, while shady, is only shady for up to today. Even just one day later, what they are presently executing will become the new standard across the board for all stores nation wide. Therefore, I eventually sorta wanted to give at least 2 stars, just because. So I did. But heck, other Yelpers have reported inconsistent and unsatisfactory service from this store prior, so here's one more negative review to the pile. I personally probably will avoid giving sales to this branch in the future as a small gesture, however. There are many other locations I can still choose from. Because, you know, sometimes, principles are still principles. read more

I love Bath & Body but I will never buy from this location again. Absolute worst customer service!!! I have ordered 3 times in the last few weeks for pick up and they have been rude every single time! My husband and son came the last two times and warned me but I had to see it for myself to write this review. Ordering for pick up is supposed to be a convenience but the cashiers make you feel like you are a huge inconvenience to them when picking up. We stood in line because there wasn't anyone at the the last register where we were supposed to pick up. I walked up to the next register that opened and she waived me off and told me to go to the last register. My son and I walked over and stood at the last register and waited for quite a while until the girl on the register next to us FINALLY decided to help us out. Even though there weren't any customers in line or being helped at the registers. She asked me for my order number and when I asked where to find the order number on the email, she responded "on your email". So I start giving her the number and she's like "I just need your last 4" with the absolute worst attitude. The entire time I was there, they made me feel like I was a huge inconvenience to them and they were so annoyed to help me. It was a horrible experience! read more

Living in Walnut I have B&BW in WC mall or Puente hills mall, bummed that PH closed. Had an online order to returned. I reluctantly went to WC , I've had two horrible experiences with the rudeness of the staff in the past haven't gone in a several yrs , all this because I refuse to pay shipping for their mistake. Well much to my surprise this nice young man greeted me coming in. Alexandria was at the counter. Beautiful girl , approachable, very polite, smiling. Listen to my concerns did not give me a hard time about reason for return. She was quick, efficient , professional, friendly. I loved her interaction with customers. Hope they hire a lot more people like her. Then I come across Stephanie, OMG! I was only there to return, she's a sales person. I spent another $124. She was also very friendly, helpful, smiling, listen to my needs , great personality all around. These three people made me change my mind about this location. Sorry , I didn't get HIS name. They Reminded me that not everyone's a jerk or bad I was wrong to project my bad experiences to all that work here. That wasn't fair to them. Do unto others. Kindness goes a long way. No one likes to be mistreated. I hope this review helps all those who stay away for the reasons I did. Thanks guys! You made my day read more

Bath & Body Works - Love it! - Cosmetics & Beauty Supply Near Me - West Covina, California

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Buying the mini hand sanitizer holder is like collecting PEZ dispensers!! It is so cute ! read more

Bath & Body Works - 2023 squirrel hand sani holder $9.95 ...see the before and after it is lit - Cosmetics & Beauty Supply Near Me - West Covina, California

They're pretty strict about following old cdc guidelines even though Cali has fully been re-opened but I didnt mind. I can appreciate the extra precaution. Waited about 3 minutes in line before I was able to be let in. Today I was greeted by Noah. He went out of his way to right away to ask if I needed any help and went right in to the sales they currently are having and also said "You're here for candles arent you". He's not only sweet but hes also a mind reader as well. LoL Today I picked up a ton of stuff for my son... the mens line is dreamy! Smells so good. I got the clean and graphite body spray and matching body washes. I was so impressed with the scents, I thought that he could use these for working out and running errands and save his expensive colognes for special occasions. Lastly I picked up 3 candles. Two Gardenias and a one Mahogany teakwood. Do yourself a favor and grab these. Thank me later! Income is thank you Noah for making my shopping experience top tier. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - West Covina, California

Yelp 100 Challenge 2018 - #84/100 Located in the Plaza West Covina mall next to VS. Love their aromatherapy line- orange and ginger and bergamot and mandarin everything. Employees are friendly and helpful. It gets packed with long lines when they have their sales like today $8.95 for the 3-wick candles. Wow that's a steal. read more

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Very lazy employees who don't even check their inventory before they tell you an item is out. I later found the item and told the employee who said it was out where it was located for future reference. No apologies. No acknowledgement. Cashier # 3499931 needs training on reading coupons and entering them correctly. I had to go back to another cashier to re-ring the items using the coupon I gave the first cashier. Luckily, I have a habit of auditing my receipt prior to leaving the store. It would have been a waste of my time to have to drive back to the store to have this corrected. The employees really need to be trained on customer service. I doubt corporate even cares about how this store is run. read more

I absolutely love the store but tbh is review is for the employee who helped ring me up...I don't remember her name but her cashier number on my receipt was (3673974). I came in with the intention to purchase wallflowers but missed the sale by a day :( since I was already there I de used to use my free gift coupons. I didn't realize that I had to make a purchase because the old coupons didn't require a purchase, which was fine but the lady was like "you do know you need to buy something for each of these coupons" in a very snarky tone. It was very embarrassing but I tried to brush it off. When I went to grab some hand sanitizers, she helped a couple of older ladies who accidentally grabbed a tester bottle of soap and she kept raiser her voice and speaking to them in a very disrespectful tone because they didn't fully understand what was happening. Long story short, she had an extremely poor attitude and the worst customer service I've ever experienced in a bath and body works. I understand people can have bad days but don't project it onto your customers, especially multiple customers, take a break if you need it sheesh. read more

Unfortunately the worst location I've ever been to, I agree with other reviews the whole store has a bad vibe! all employees have terrible attitude including the manager... don't expect Any customer service at this store... read more

Here's the proof. Look at time stamp of the screen shot.... I start work at 11am. Came here to grab two item's. Kinda hard to do when they are walking around inside and ignoring the open time's. Do better management!!!! read more

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I rarely go to the mall, so I was disappointed when I walked all the way to the old location before I realized they moved. This is totally my fault, so my lesson is to check the directory first even if I know where store was/is. The new location is more in the middle area of the mall. I have to say I was overwhelmed and overstimulated when I walked into the store. There was a whole lot going on in the different displays. There were different products everywhere. Things were organized by collection, scent and season. Yes, there was organization but way too many displays and products. I walked around the store five times to find the items I was looking for. Even the helpful associate was running around the store trying to find things for me. That is not a good sign where there are too many displays and products all over the store. The store seemed to be sectioned into three different areas as well. What I discovered is there are several items that were basically the same product and scent but in different packaging for different seasons and occasions. For example, I was looking for one candle scent and there were three different designs (general, fall and winter labels). This was a bit confusing. Then I was looking for body wash. Of course these options were all over the store in different varieties and different packing in different body designs. It had me questioning which ones were included in their buy 3 get two free offer. It was just too confusing. I am a person that doesn't like the mall. I like to run in, get what I need and get out. I spent way too much time in this store trying to find just few items. This was a big fail for me. Maybe I'll have better luck at a different location with a more simple floor plan. read more

Bath & Body Works - Aromatherapy - Cosmetics & Beauty Supply Near Me - West Covina, California

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Customer service. Need to hire more quality employees and management. Dpo or Regonial leaders need to pay a visit to this store. Worst customer service ever read more

This location has varities of selection. And I always get my three wicks candles here when they have 50% off plus the 20% off. The other alternative of coupon that they sent out through mail/email/store, they always have one at retailmenot.com Not really satisfy with customer service everytime Im here. Either got charged for thing that I didnt buy, or coupon didnt ring up as expected, and they took long time to figure it out read more

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Get Ready To...WAIT,WAIT,WAIT,WAIT & YES WAIT. Unbelievable & disorganized! No Leadership! Took advantage of a great buy YESTERDAY! One would think early the next day, the order was pulled??? Not here. Oh no, waiting 50 & counting minutes in Drop Off & Pick Up Curb. NEVER AGAIN:( read more

Bath & Body Works - Chaotic with orders. Poor folks. Organization missing:( now 50 minutes in line, waiting, waiting & waiting! - Cosmetics & Beauty Supply Near Me - West Covina, California

Love this place! I come here very often when I have time to shop or pick up my order when I order online. It's very convenient due to its location and the helpfulness I receive when I show up to purchase my items. It is busy but worth the wait! read more

Just as other yelpers stated on here, customer service including the manager at this West Covina Location is just about the worse we've experienced out of tons of BBW we've visited & shopped at over the years. It's unfortunate since we live in WC but we will drive a lil bit further moving forward & go back to the Brea store or the Glendora store. read more

Terrible service! I ordered a pick up order yesterday and I called to make it urgent because it was a gift and they completely ignored my request and said that the person who does them are busy. It wasn't ready till today! How can I possibly give a gift a day late! There's no way that they could've been too busy to at least do the pick ups quick especially since I ordered it in the morning yesterday. Worst service ever! read more

Very good prices and especially when they have a sale going on, in the store, I really didn't like the customer service, really? Bunch of employees laughing talking about "OMG WE GOT CUPCAKES IN THE BACK YESSSS come on let's go right now! GIRLSSSSS" giggling and laughing acting the entire staff left! Only leaving one inside the store how immature of them, you are there to help customers and find what they're looking for! Not goofing up! I would love to do that at my job your lucky read more

Jessica was amazing and patient with me and my purchases. I was using two digital gift cards and was having issues at the cashier but Jessica was so patient and reassuring me to take my time. read more

The moment I walked in, they all greeted me with great customer service. All workers were very helpful. Celeste Vianca Claudia Sara the whole staff all deserve a raise or a free lunch. Keep up the great job. I'll be back. read more

Horrible customer service. I was wrongfully denied an exchange first by the lady ringing me up and then also by the manager, Danielle. I contacted customer service after leaving the store and being on the phone with them for 1 hour, they confirmed that the store was supposed to honor the exchange since it fell under their store policy. I contacted the store again and told them I spoke to customer service and Danielle kept refusing to exchange my items until she said she will call customer service herself and she calls me back after speaking to them saying i'm able to exchange my items. I go back in, and she didn't even apologize for the inconvenience and after all the time that I wasted. Such snotty attitude and both the lady ringing me up and Danielle made me feel very uncomfortable. I will not be returning to this location. read more

Really helpful store associates they know a lot about skincare and fragrance vocabulary what about most is how great their customer service

Staff wouldn't honor my coupon that was still effective and staff didn't offer any assistance when I bought over a 100$. Very upset as I shop here all the time. read more

I love bath and body works but I would recommend skipping the pick up in store option at this location. If you come pick up in-store, be prepared to sit in your car for at least an hour, dial/call the store at least 10 times in order for your call to get through, and then wait about another 20-30 mins to receive your items. Take it from me, just have your item delivered and save yourself the time and headache. read more

Love coming here! They always have awesome sales! Their products are really nice and they are always coming up with new scents. I love their candles and hand soaps too. read more

Due to COVID-19, they are only doing curbside pickup at the moment. You have to park in front of lazy dog and red robin & then call the store to let them know you're here. So far i have done curbside pick up twice at this location and BOTH times I ask the employees to include the cello and ribbons in my order and BOTH times they fail to do so. The first time I went, there were 3-4 cars parked along the designated area, I'm not sure if all the cars were waiting for their B&BW orders but when the employees came out they were carrying several bags so to me they seemed busy. So whatever I kind of shrug off the fact that they forgot the gift wrap. But this second time i went, there were no other cars, and i made sure to ask them to please include the gift wrap with my order and the worker confirmed that she was going to add the cello and ribbon in the bag. When i get home and take the bag out from the trunk, there was no gift wrap again. I'm still giving them 3 stars because the workers followed safety guidelines very well, the pickup experience was simple and efficient. After you call the store, you still have to wait about 10 mins so that they can get your order ready. Then You just show them your email confirmation when they walk up to your window and they either place your goodies in the back seat or your trunk so you never come in contact with them. It's just frustrating when you request for a service, not once but twice, and both times they fail to follow through. read more