Not worth a 1* Initial installation took 2 days as salesman measurements were wrong. Very little water pressure post-installation; 2nd service man had no idea/no remedy; in a hurry to leave and smoke around the corner. Only solution offered was to have the Installation Mgr. contact us. Independent plumber found pvc pipe was completely blocked with glue; and wall bolt holding grab bar was not installed properly. 0 for 3 interactions with company; no adjustment/compensation offered. Definitely DO NOT recommend this company Absolutely ZERO customer service read more

Jose did an amazing job with the tub liner it looks so great and like a brand new tub he was very professional! read more

Bath Fitter - Kitchen & Bath Near Me - Orlando, Florida

José installed a bathroom door. He previously had remodeled the bathroom. On both occasions he did a very professional work. I recommend him for any job that Bath Fitter may require. Elmo Echemendia read more

Joel was very awesome, fast and respectful. Recommended! Showed steps as working and assured if need anything.

Finally got my service. Although there was no follow up or confirmation of the appointment as promised Joel Rivera was prompt and came for my service appointment. He was great. He's definitely as asset to your company and was able to turn this bad experience around for me. read more

I highly recommend Bath Fitter. They listened to me, really thought about it, solved the problem by customizing & offering me exactly what I wanted within my budget. Extremely KIND!!! Carl G. Is extremely nice, professional, & fast. He didn't mind my renovations mess, so respectful, & an animal lover. I have pets. It looks gorgeous! I have a new soap holder replacing the damaged one, it looks amazing, tiles preserved, & got a brand new shiny tub, much nicer than the 23 year old tub, same almond beige color. Other companies wanted three times the amount, or more, & with features that I don't need. This was perfect. The plumbing was attached to the new tub, all perfectly sealed, & my tub drains really fast. read more

Joel & Jose were EXCELLENT installers. It should be 5 stars, but read further why we gave it 4. They were very polite, very tidy & took the time to insure our shower was properly installed. We thought it was taking longer than it should have, so I asked. As it turned out, after removing our tub, they found the floor was sloping away from our drain. They took the time to use shims to raise the lower part to ensure the water drained prior! So without any complaints, they did the proper thing. We highly recommend Joel & Jose for installation! One caveat is BE SURE that the salesperson writes EVERY SINGLE DETAIL YOU WANT & verbally agreed to! What was discussed & we showed in our other shower, we didn't get. We chose Bath Fitter as they installed our other shower years ago & we liked it. We love this one too, BUT we didn't get the extension & shower head we thought we were getting! Don't ASS-U-ME like we did after the brochure was circled & we read the contract to what we thought we were getting. Get it DETAILED with act names & numbered parts. So kudos to Joel & Jose, but the rest, including phone calls left a sour taste in our mouths. We love the end result, but... read more

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I am not seeing a spot to add a photo. First the sales woman came out and gave the quote. We were removing a tub ( regular size) and convert to a shower with a glass sliding door. ADVICE: go to lowes or home depot and get prices. The cost was $8000 and that was discounted. For some weird reason the sliding door had to be billed seperately. I'm older and trusted them. The sliding door was $1700 : oh i said expensive but got the " it includes installation and is top quality) It's a sliding door that I could of got for approximately $400 at Lowes. The installer cut his hand right in the beginning when pulling tile off the wall. It was pretty deep and i offered to clean it but he said he had a first aid kit in the truck. You could see he was in pain, he should of called the office but no. This is a FRANCHISE business. When you do call you get a CALL CENTER not the local branch. Trying to find out who is the owner of the local branch was near impossible. Even with all my issue's i NEVER heard from the owner so that tells you something. The shower door wasn't sealed to start with. The drywall outside the shower was damaged and when i pointed it out the tech responded that happens sometimes. You won't notice it when you paint. NO ONE SAID I HAD TO REPAINT THE BATHROOM ONCE THEY WERE DONE. He patched it with a rubber filler so HELLO paint won't stick to that. The bottom where the doors slide they didn't seal so water was getting under it. They sent a 2nd person to seal it, still water getting outside the shower. Then someone came and "adjusted" the $1700 glass door and water still gets outside the shower. They have offered to keep coming and "trying" to get it fixed but frankly we are just FED UP. Once they have your money they will NOT refund anything for your trouble, inconvience etc. The sales person is DONE once you sign and they get your money. I would NEVER recommend them. This started Oct. 20th , so much for a shower in a day. I should say they offered me a GRAB BAR for my problems. As I explained to 2 different people we spent $8000 out of savings: we are retired and so we have on SS . If we were working and could replenish ok but i am SICK at wasting $8000 for this. NO I DO NOT RECOMMEND BATHFITTERS. I forgot I also ordered brushed nickel but they installed chrome so I waited 2 months for that to be fixed. Clean up wasn't done good and prior to starting they didn't cover anything. read more

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I had this done for my 89 year old mother at her home in lakeland. Dan the sales person was great. Informative, no hidden agenda and even gave us his cell number to call if any issues. When is came to scheduling we wanted to schedule over 3 months out. They called to try and move it up. I had to follow up to ensure it was scheduled. This was the only issue I had. The installer was WRay. He was on time, courteous, did an excellent install and showed us how to work and consulted about placement of things. I could not believe one person could do all this work in a short time period. We are very happy with the install!! I would recommend both the sales person and the installer. I have referred them to other people. Thank you. read more

Bath Fitter - Kitchen & Bath Near Me - Orlando, Florida

This company has the best installation technician I have ever seen or worked with. DJ not only showed up early but completed the job in a timely manner. I'm usually skeptic when it comes to these types of installations, but DJ alleviated all my concerns within the first 10 minutes. I highly suggest, everyone specifically ask for him directly. read more

Bath Fitter - The best job ever!!! - Kitchen & Bath Near Me - Orlando, Florida

I had Bath Fitters do my shower. The Orlando office is awful to try and talk to someone on the phone. No one answers the phone. Every one I have talked to is rude. I haven't even had my shower a year and It's falling apart. read more

Well our shower is finally complete. Today is Jan 24,2022. This all starting June 2021. We had to purchase new shower door because after repairs our existing door would not fit. 1/2 inch too wide. We did not purchase door from them or have them install as Bruce stated. So after all is said and done we are out more money because of their mess up. I will NEVER use this company again. read more

my representative was Autumn, she helped me picked out everything to make my shower, beautiful and safe she explain to me what my installer was going to do and we set up a date, my installer was DJ. on that day a young man came to my house, right on time, smiling the whole time he was there, walk me through everything he was about to do,and cleaned up beautifully after he was done, he was a very kind young man I gave him four stars alone. DJ is the man for the job. read more

Bath Fitter came out to our house last week. They showed up on time, explained and reviewed everything with us and got to work. Our installers DJ and Jose were professional, polite and very willing to answer any questions we had during the process. The work they did was amazing and we could not be happier with the finished project. They cleaned up and you would never know they were there. I highly recommend this company. Thank you for a great job!!! read more

Dan was the represenative who did my home consultation and he was informative and professional. Andrew completed my installation and he was on time, courteous and professional. The field team were great. The office / receptionist was lacking and did not return phone calls. I am very pleased with the product and the end results. read more

This is the second shower install we have had them do. Their staff is professional and show up on time. The work they do is great and to get it all done in one day is amazing. Both showers look great and are more functional than they were before. The staff is very friendly and really seem like they care about getting the job done right. Dan S., our salesman was very nice and went through all our options. Our installer Daniel A. did a great job. read more

Bath Fitter - Bath Fitter Master Shower Install - Kitchen & Bath Near Me - Orlando, Florida

First off, in November of 2021 the salesman lied to us about what Bathfitter were going to do. It wasn't until we talked to corporate that we found out he lied about an insulation service they don't do. The installer left the top of the shower open, with no covering or seal, basically leaving us without a shower in that bathroom since November. Every time they were supposed to come back to correct and finish the work their was an excuse of some sort. Sarah, the scheduler promised my wife a towel rack all four times they had to reschedule that we never got. When the guy did come out to finish and correct the shoddy work he didn't have anything on his work order about what was supposed to be done. He passed the buck on to his manager, Mike, who had already been out under false pretenses (replacing the moldy insulation) which is what corporate said they don't do. The fact that the salesman, Sarah and Mike lied about that service makes us regret EVER having them in our home. Had they been honest with us we could have went another direction. Their were no excuses when it was time to pay them, but when they were supposed to return, they had lots of excuses. BATHFITTER! If and when you respond with whatever reason you come up with, KEEP IN MIND, we wanted to give you a good review because our my in-laws swear by you...But this is the review you earned! DON'T SEND A MESSEGE SAYING HOW SORRY YOU ARE. DO BETTER BY YOUR CUSTOMERS!!! The work you did was worth a few hundred at best. Not thousands! Anyone reading this post should do themselves a financial favor and go a different direction. This was a nightmare! This review could have been the different had you just been honest with us. read more

Bath Fitter - Kitchen & Bath Near Me - Orlando, Florida

After having them come out twice for an installation problem it is still not fixed. Service people have come out twice and left saying they are not sure how to fix it. It has been 4 weeks this time and no word from them. I guess they are not interested in resolving it. read more

Worst, worst, customer Service. They take your money right away then disapear and don't answer their phone, return calls, and lie that the call their install dept read more

We had our bathrooms installed today. What an overall great experience from beginning to completion. We received a call to set an installation date the day after Autumn came out. Due to family obligations we had to postpone installation until 10/25. (They could have come out October 17th). 2 installers were at our door promptly this morning as scheduled, Paul and Geno. The guys were friendly, polite and very professional. By early afternoon both bathrooms were completed. They both look amazing and absolutely no mess was left for us to have to clean up! We are absolutely thrilled with our new bathrooms! Thank you Bath Fitters for such great service and an amazing end result! Definitely recommending Bath Fitters to our friends and family! Pics below cuz seeing is believing! read more

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Overall the company was super. The initial consult want well. the person was on time, provided pertinent information without trying to give us along involved sales pitch. She made suggestions and gave us a quote. A few days later we received an email with a better price and decided to go ahead with our stand up shower replacement. We had it scheduled and I was constantly making sure they would not show up until they had all the pieces to complete the job. As of 2 days before our scheduled install date i had not heard anything from them. I called the 800 number who transferred me to the Orlando office. - no answer. I called Kaitlin whom i had been corresponding with in email and she gave ma the name Magnolia who is responsible for the installation scheduling in Orlando. She also did not answer, so i texted her as well. She did call back within the hour and assured me all was well. (this almost cost them one star, but the installation experience won it back). Installation day arrived. Wray arrived earlier than scheduled (this is a plus not a minus in my book). He was kind, professional and helpful. While he was here an elderly neighbor whose husband had fallen came by asking for help to help him get up. Without missing a beat Wray ran across the street to lend a hand. He helped the neighbor get up. Nobody was hurt, and Wray just went on with his work. He finished early took us through a few things and was on his way. Wray was truly a class act in all categories. Overall a positive experience. read more

If i could give them zero I would. Horrible service I am still waiting for my installation to be completed since January 2024. More than three technicians have come to my home with incorrect measurements for my glass shower doors. I have contacted customer service multiple times only to be rerouted to an answering service full of messages that you cannot leave one for someone to call you back. Multiple numbers given 888-448-7250, 888-277-2617, 888-277-6717, 407-530-3436, 888-996-1882 only to be rerouted every single time to the 888-277-6717 unable to leave a message or a fake promise to have someone call you back. Every representative I have spoken to see's multiple messages I have left as they claim to management and not one person called me back at all. I spoke to a person named Dave who took down my complaint in additional to the past inquires I made ensuring someone from management would contact me back and no return call to date. I am told the Orlando office under Sunshine LLC for bath Fitters are assigned to my bathroom install. I would never recommend anyone to do business with them. Unprofessional, no accountability for an incomplete job. No respect to consumers who pay for a service they have not completed. Disgraceful DO NOT DO BUISNESS WITH THEM BUYER BEWARE!! read more

We waited longer than we thought we would have to for our installation, but once the day came, we had an excellent experience. Our installer, Wray, was personable and professional. He did a great job with our showers! read more

Terrible customer service I have called for two months about my deposit they will not call back!! I have been patient and polite and they dont care read more

Looks really good. Installer was on time and did a great job

5/29/2001 The shower we selected and had imagined came to life today thru the work of Ray with Bath Fitter. He answered all my questions as he put together my shower of all showers lol. It was a real beauty when completed and at a very good price. When i got in, I didn't want to get out lol. Autumn, the design consultant, was very professional, and helped us pick out what was really needed to complete the perfect replacement for my tub and shower. Removed and replaced in 1 day, which was less that 8 full hours of work. Saturday morning i had that old tub and shower and Saturday night I showered for about 2 hours lol. Thanks to the staff and technician of Bath Fitter, you made my day! John A. read more

Our experience with Bathfitter was very good. Technician was professional and did a great job.

i thought bath fitter was a company i could trust. turns out after i signed a contract with them everything went downhill. i was told a date to install and then was told another date. Then the permit was issued and could have been installed on the first date however i was lied to about saying they did not get the permit.However permit was issued but, had to find out on my own since they dont communicate at all or return calls unless you demand to speak to someone.then i called them out about the permit and they called the city a liar.After seeing the others saying the same complaints i should have looked here first. read more

In mid-July, 2021, company representative named Amber or Autumn ( she mumbled so was hard to understand her) was extremely condescending, sarcastic and rude. She did not introduce herself upon arrival. She just walked in, so I said, "I assume you're from Bath Fitters." She merely nodded -- no reply and no smile. Once we began talking about the job in the bathroom, she seemed annoyed and got sarcastic and condescending when I asked for clarification on two aspects of the work being quoted. When I told her that I found her attitude unprofessional, she literally shrugged and ignored me and just kept jotting stuff down. I left the room and waited in the living room while she finished paperwork and packed up her items. After she left, I called the company to provide feedback. The scheduler, Sarah, was polite and listened. She advised that the Office Manager, named Karen, would call me in a day or two. I said fine as I specifically requested to speak with a manager. It's a week later and no call. read more

Horrible experience from the salesperson who came to our house for 3 hours and designed our new handicap shower. They changed our install 2x. Then 2 days before install say they cannot do as we designed?! Asked fir my $1475 deposit be returned. They say no they cannot do that. I did not cancel job within 3 days if contract!! It gets a lot uglier from here. They send a supervisor. He says simple fix. Different tub base. Ok. He says water control on inside wall. I tell him electric panel is on same wall. He says it's ok. We go lower?! Tech shows up to do the work. Then tells me no curtain rod for another 6 days!!! My husband has ALS. We need this shower. I won't bore you w entire story but DONT HIRE THESE PEOPLE. I am asking for $500 returned to me for aggravation and $$ paid for clean up. read more

I dint even want to give them a star... Been playing chase with them since before Christmas for warranty work for a shower install at my parents. Floor has cracks in it, shower floor was NOT done properly! First time they were scheduled to do warranty evaluation, noone showed up, noone answered calls. Just left my parents waiting and hanging for hours. Called several times for weeks, given the run around. Always talking to someone different, even someone in NY! Finally got a date months later for a Sunday only to be cancelled due to the worker being out of town (apparently they only have one guy? come on!) and pushed out another 3 wks! The Guys (2) finally showed only to say what the office told them what was wrong and what they saw were 2 different things AND the office even had photos! so they sanded the cracked floor, now we have a cracked, sanded floor! They said shower could be used for a short time or it would leak and damage dry wall. Short time meaning quick showers? can be used a month? what? So a few wks went by, more calls to their office and got another date for May! MAY!!! So the guys were here in March, sanded the floor, agreed shower needed replaced and said they have the unit.... Now we are looking at May??? IF they show up and if they bring the new shower and fix the concrete underneath. This company is beyond unprofessional and to get them to stand behind their product has been rediculous! Lets talk about taking advantage of the elderly! This is bullshit! Stand behind your product!!! Lets hope they show up and do the right thing this time, or we'll have utilize resources to ensure they uphold their warranty! Be aware! Do your homework! read more

Love my new tub! The installer Wray was fantastic. Arrived on time, very professional and courteous. Finished installation very quickly and left the area clean. Wray is an asset to this company! read more

The consultant told me I should expect 2 teams, one for each bathroom. He said they should complete the tubs and shower walls in about 6 hours. He said it'll be sealed up so nothing could breath under the wall and create mold. I was told they would clean up before they left. All false promises! I had 2 people, one for each room. They arrived close to 9 am and the first bathroom was done by around 5:45. The other man left at 8:45 pm with an unfinished room. As a single mother of 2 girls, I had to finally tell him he had 15 minutes before he had to leave. His reply was that the other man didn't leave the Teflon tape so he couldn't finish the job anyway. He gathered garbage and the supplies to finish the job (my shower head and soap dish), apologized, and left. I inspected the showers and tubs and was utterly disappointed. The caulking was sloppy and even missing for both rooms. There is a finger-width gap between the installed shower wall and my bathroom wall in bathroom "completed" early. No caulking along either top seams where the shower meets the wall or the border meets the installed shower wall in the first bathroom. They are not sealed and will allow mold to live. The showers were not wiped and the inexperienced guy left behind a large white board and a screw on the floor besides the dust. The faucets aren't touching the walls or caulked. The unfinished bathroom's overflow is too high, not placed right, and there is a black chip/scratch/damage from when it was installed wrong. I took pictures, left comments on the website, and even called while the guy was still here at 8:30 pm and was told to call back in the morning to complain. I expected a much better product and service for close to $10K. read more

I chose Bathfitters after thorough discussions with their representative, who came to my home to discuss the process, select materials, and answer our questions. We agreed that work would commence as soon as I gave a date. The representative in Colonie, NY, helped me review product choices and scheduled the installation for June 15th. However, on the installation day, I was informed that they would not cover the space up to the ceiling as agreed upon in the contract. I was told that they only manufactured up to a certain height, which needed to be more accurate as the person who measured the space had confirmed that it would be up to the ceiling and wrote it into the contract. On the installation day, the installer carried out the installation with my brother's presence. I was out of town and only saw the final product two days later. I noticed the wall was bubbling and protruding, and I called to inform them of the defect. My call was forwarded to Sunshine Bath LLC | (in) 855-0501 | Orlando, Florida. I have since called the service department multiple times and sent pictures and videos of the defect. However, they have not provided an effective response and have only said they will schedule someone to come and look at it. My experience with Bathfitters has been unprofessional and unsatisfactory. They do not seem to care about their customers, and I regret doing business with them. read more

Needed to convert our downstairs guest room bath from a tub to shower for my ederly parents. John McCabe was our installer and he did a phenomenal job. Answered every question we had and took the time to explain how each feature worked. read more

We hired Bath Fitter to renovate our en suite shower, install happened the end of August 2021. They came out to take measurements for the custom glass on Sept. 1st and told us it would take about 2 weeks for the glass to be cut and shipped... due to 'supply chain issues' the custom glass was finally ready to be installed 4 months later on Jan 24th 2022. The workman was here on site for all of 30 minutes before he told us that "they gave him the wrong kind of metal framework" and that he could not complete the install (after leaving a small pile of aluminum shavings on my porch, a sliver of which I had to remove from my dog's paw). We expected to hear from Sarah the scheduler shortly after that to reschedule, we still have not received a call from them over 6 weeks later. It's now been more than 6 months since the initial install. When I call the main line, Customer Service can only send me to Sarah's VM (where you get a recording saying "the mailbox is full" and can not leave a message. When I call CS back to tell them that I was not able to leave a message for Sarah they tell me that "they will message her directly via their internal system to have her contact us" which, of course, never happens. I can sympathize with the fact that this poor woman is swamped with work, but that being the case shouldn't they, I dunno, maybe hire another person to help?!? At this point this is an abandoned project and we are currently looking for legal representation. 0/10 experience - would not recommend to my worst enemy. read more

Last month I had a shower remodel done by Bath Fitter. Due to improper installation the walls in my home started to flood with water after using the shower. I filed a claim with my insurance company and the shower floor pan was the source of the problem. Prior to BF coming to my house my shower was problem free. An inspection was conducted by my insurance company to duplicate the problem and once again water was coming out of my walls and into the adjacent rooms. Bath Fitter sent the technician out to finish the job and seal the drain. Since then we have had no more leaks. HOWEVER they repeatedly over the phone and on social media claim they are not responsible and are refusing to pay my deductible for the thousands of dollars of damage caused from the water leak they created. Since no is returning my calls and they refuse to do the right thing my next step is to seek legal action and educate all of central Florida about the bad business practices Bath Fitter provides. read more

Would not recommend them. Didn't keep the appointment time 10 hours late). Rude office girls. Changed the reason for being late 3 times. Left a mess. Caulk job looked like his first time. Sliding doors don't slide on the tub properly after reinstall. I emailed them the day after the install and no one has bothered to see what the problem was. Update:. They called to see how I liked it. I was on the way out the door and asked them to call back because I was very unhappy about the install. I guess they only want positive feedback because they never called back. read more

53 days after cashing our check, the installation was completed, HOWEVER, the bathtub still does NOT FIT properly, although better than the first tub attempted. The installer pointed out that there are two areas in the front of the tub where it was not properly adhering to the old tub, leaving it bowed in two places. If you push on those areas, the calking line will definitely break loose which will hinder cleaning. In light of all our problems, I was told we could get a free shelf and a free towel bar. They showed up with the wrong shelf and no towel bar, so they had to go back to the shop to get those items, only to have to make a second trip back to the shop because they had the wrong drain. As for the shelf, it turns out that Amy the office manager NOR both of the installers knew their job well enough to tell me that the shelf that I asked for is NOT designed to be used with a tub, only for a shower because now the "foot rest" is way too high to get your foot on and the top shelf can only be reached while standing on your tip toes (pretty dangerous in a bath tub). I was only trying to something really nice for my wife and all we got was $FOUR $THOUSAND $DOLLAR$ worth of incompetence. Worst. Company. Ever. read more