Dr Thomas had been our primary care physician for 10 yrs. She is very through and very concerned…read morewith each patient. We've never had to wait for an appt. The office is always clean & staff very friendly. If Dr Thomas detects something that's just not right with lab work she encourages you to seek a specialist who can find the source of your discomfort. She really is a caring Dr. & human being!

I started going to Bluebonnet Family Clinic after I decided the drive to Zachary to see my…read morelong-time physician was too time-consuming. What a mistake that was! First of all, they use Express Scripts, which was fine, but due to some computer error my prescription was never sent to my pharmacy. When I called the clinic, they said they would re-send it, but that also didn't work. I had to drive over the next day for a paper copy. Couldn't they just write it down a be done with it? No, because I'm sure they make a profit using the online system. What a hassle. Furthermore, I went in two times within a couple of weeks because I was presenting symptoms that were diagnosed as "sinus infection" and "upper respiratory issues." They failed to perform any tests, even after I expressed my concern that something else was wrong - the doctor just gave me a cortisone shot and steroids. When that did no good, I went back to my long time physician in Zachary, and immediately upon examination and a few tests, they told me I had a severe case of mono and my tonsils were in such bad shape they might have to be removed. This would have been devastating to me, as a professional vocalist! And to think, if it had been diagnosed WEEKS earlier at Bluebonnet Family Clinic, it wouldn't have gotten as bad as it did. Not only that, but I have two forms of insurance, and both were copied by the office to keep on file. MONTHS later, I get a bill saying I owe them hundreds of dollars because I had no insurance. REALLY?!?! Bottom line is - if you value your health and well-being, DO NOT go here. Go to Lake After Hours if you have to, but NOT HERE! They're more interested in making a buck off the newest technology and designer drugs than actually keeping their patients healthy.

SAVE YOURSELF TROUBLE AND GO SOMEWHERE ELSE!!…read more NP Acosta did not prescribe oral antibiotics to me, for an abscess on my side, or send cultures to a lab (which are standard procedures).... After her botch job, trying to pop my abscess, and prescription of a measly cream...my condition became worse. I had to go to a dermatologist. Turns out I had a staph infection!! The derm had to drain me, on two separate days. I needed 3 antibiotics... Had I listened to the nurse practitioners advice, I could have ended up in the hospital! I spent 6 days in pain, running fever. It took three weeks to heal. Had it been properly treated, I would NOT have had to go through that. Front desk staff is RUDE. Office manager is even RUDER. (First pic is when I went in. Second pic is the aftermath.)

These folks were there when I needed them back at the end of March 2017 in a big way…read more.. Was at a charity skeet shoot up on the Livingston-St Helena Parish line when I got lazy with my supporting hand which I let slide down the forestock on my pump shotgun... Outcome was I thought I'd endured the "pump pinch" on my pinky finger but in fact had damn near sliced the tip of my pinky finger clean off... Called them up and asked if they could handle the job of sewing it back on...they said sure we can...so I saddled up and headed that way (preferred to get my doctoring close to home since I didn't know of any places to handle the job where I was)... walked in showed them the situation and they handled up... Pleased with the work...and will use them in the future not only because they did a bang up job for me but they are also extremely convenient to my place of residence...

The billing department and the way they handle their billing is absolutely atrocious. Angela from…read morethat department is a horrible person to speak with and is a miserable person in general. They will overcharge, double charge, and more! On top of it, they are absolutely vile if you check in to an appointment without paying your last bill... "WE HAVE BEEN CALLING YOU AND SENDING YOU LETTERS!!!! HAVE YOU NOT GOTTEN ANY OF THOSE? IF YOU DON'T PAY RIGHT NOW YOU HAVE TO LEAVE." I have received zero phone calls, voicemails, or letters. And if I did, I would expect this to be handled more professionally. I am shocked that more people haven't complained about this.

Dr. Arbour and his team are extremely professional and very accommodating. Dr. Arbour listens to…read moreyou and allows you to ask questions and he responds in a way that you can understand instead of talking "at you". We were seen, we were taken are of and now instead of sitting around waiting for a phone call we are able to go about our day without the anxiety we were carrying for 3 weeks. Thank you so much, we are truly blessed.

I've gone to this group for whenever I need a general checkup, or have something concerning but…read moreknow it doesn't warrant an emergency visit. They have a great team of doctors that have decent availability time-wise. Their location is relatively convenient too.

2 weeks ago I went there about 10:30 at night With 1 of the…read moreworst tooth ache I've ever had I know they can't fix a toothache But was hoping To get a shot or smth. Just to get thru the night And go see a dentist in the morning. However right away I was told they can't give me anything for pain unless they see that I really Need it. When asking me where does it hurt. I explained to them my top and bottom were killing me. I was told they have never heard of 2 teeth Hurting at the same time. The entire time they Made me feel like I was a drug addict just wanting Drugs. I even said this several times. They finally checked my vitals and my heart rate was extreme high. Hey did a ekg. Confined it was high. Sent me to lady of lake. And $8000 later I finally got a shot for pain. Next morning. I went to the dentist. And yes 2 wisdom teeth were severely impacted and had to be removed that day. Yes that was a lot of pain and the reason why my heart rate was so high as I told the Dr. Will never go back and did not appreciate the way I was treated ....

There's so much to say about this place. Twenty seven bed facility with good coverage. For the most…read morepart, the nurses were great with the exception of one. I reported her and had her removed from working with my husband. The CNAs are ok. Some are trifling though. Ms. Laterral was magnificent. The food is disgusting! The company that provides the food says the menu was suggested by the higher ups. It's a total waste. The people are always hungry. I literally had to purchase breakfast, lunch and dinner every day. It's a decent facility overall even the doctors offices however some people still seem as if they are finding their way. No real structure. I had numerous complaints about minute stuff. The day shift was good but that night shift would make you hurt them especially the CNAs. They would bust in the room and turn on all the lights just to dump garbage or write on the dry erase board at 4am. People are sleeping. I would say if you have someone to be treated there, stay with them. It's not bad but it could be better. House keeping rarely came but it is because there is only one house keeper and she had death in here family plus a broken foot during my husband's time there.

The last things these doctors care about is their patients the only thing they care about is making…read moremoney. Actually got told that I had to have surgery to get any kind of pain medication. Mind you I got two ruptured discs in my back an epidural shot in my back . If you can go anywhere else please do not go here. They will smile at you as long as I get checks keeps cashing.

I came to this center for a medical procedure. During the procedure that I should have been…read moresedated and unconscious of what was really going on I woke up and begged them to stop because they were hurting me. They continued until I was conscious enough to try to get up. They then held me down and I can only assume finally gave me more medication for the remainder of the procedure. This was undoubtedly the worst experience I've ever been through and when I called to make a formal complaint they seemed to be completely remorseless and basically said well there's nothing we can do. I would not recommend this facility to anyone for any procedures. And I can only hope that no one else finds themselves in the same situation.

My sister has been going there several times and so have a lot of friends and they love…read morethe care they get there . I have no idea who your doctor was there but this is something that is very very hard for me to believe ! Most of all the doctors there have 4-5 stars from patients gone there . So no I personally believe this did not happen ! I am fixing to make my appointment there as I am writting this note .

My wife and I have been coming to see Dr. Singh for almost…read more2 years now. Great Service, never rushed and answers any Questions.

Had 8:30 am appointment. Was shown to room and waited an hour and 15 minutes. Really didn't make…read moreeye contact with this doctor. Office never called with my mammogram results. Meh.