Really good experience. I went to get an evaluation on my battery and it was having issues getting…read morestarted. They assisted me with my previous warranty, installed a new battery for me, and I was in and out the shop in less than 20 minutes. It's never fully clear how trustworthy auto repair shops/parts are but I felt this O'Reilly's felt honest. Thanks for the good experience.

1 star worker…read moreinsisted the rear brakes were the right ones and i had to correct her, then gave us the wrong front brakes and said those were right too, got to the auto shop and had to drive all the way back to exchange them because they were the wrong ones, the auto shop almost closed because of it and barely fit us in, then when we tried using the warranty later, they wouldn't honor it because they said the brakes were too used, whole thing was just a waste of time.

Big thanks to Mitchell who helped me install the mini bulbs for my car. He got his tools and light…read moreand walked out with me to my car. He went above and beyond to help me. JC was also friendly when I waited at the register. Excellent customer service at this location!

the cashier by the name of Ricardo was a great help, i wish every cashier in the world was like…read morehim, honestly he was the best cashier i've ever had, 8am and he was filled with energy to help me out.

Service was pretty good, they fixed my flat tire while I waited...the people working there were…read moremostly friendly...

Gabby was very knowledgeable and helped find our order on the phone and even had it ready when we…read morearrived. 10/10 customer service

This place exceeded my expectations! I came in for a new hybrid battery, and they helped me every…read morestep of the way with a smile. They were extremely knowledgeable, honest, and professional, and they gave me an unbeatable warranty. I'm so glad I can drive away knowing I won't have to worry about my battery for years to come. Highly recommend these guys! :::

Arash and team are pretty good at diagnostics and understanding the probable issue with my 2014…read morePorsche Panamera S E-hybrid's ev battery when it went into meltdown mode. Took a couple of visits to get the issues all straightened out but it is and if you know anything about the early model years, you know they max out at 15 miles but since the replacement high voltage battery went in and we had to reprogram the car, it has since gotten better than stock numbers. (See Pic) Great work by Arash! Thank you Ace Hybrid!

I had an excellent experience with the operator of the store…read more He was fast, accurate and great value for money. I needed help diagnosing my phone's issue and then submitting a corresponding receipt to my insurance. Not only was he able to do it, he was thorough with the diagnosis and documentation, allowing my claim to go smoothly and I finally have a working phone. Throughout the process, he was friendly and honest. I highly recommend everyone to this store. [Not my real name due to Internet privacy reasons, but review is factual]

Awesome service, good prices! The guy whose name I can't recall is happy to answer questions.read more

Group Micro along with its modus operandi of under promise, over deliver is:…read more Professional. Ethical. Honest. Affordable. I'm a firm believer if over-the-hill technology can be spared an immediate e-waste destiny, FIX IT. Group Micro's highly skilled technicians agreed; bought two old people's equally old MacBook Pros a few more hours of use. Upon pickup, noticed a display case of previously owned, reconditioned Macs. Not one for requiring the latest and greatest made note of this for future reference. Group Micro moved a few doors north so you won't find it under the green awnings in Yelp pictures. Didn't snap any pics as hubby was circling the block to avoid parking in the adjacent Broxton Avenue Public Parking lot https://www.yelp.com/biz/broxton-avenue-public-parking-los-angeles cuz we weren't going to stay that long. Avoid metered parking too few and far between. Aforementioned lot is your best bet especially if you intend to enjoy the Thursday Westwood Village Farmers Market https://www.yelp.com/biz/westwood-farmers-market-westwood after you drop off your repair at Group Micro. Mega thanks Group Micro!!!!!

Lies. Do not go there. They say they can do same day. But not even open and no regard to customers…read moretime. Waited over25 minutes

Terrible customer service. Called on Saturday afternoon and the lady who picks up was unfriendly…read morefrom the start. She asked for my license plate number and after confirming it wasn't my VIN number that she needed, right when I was about to tell her, she says "give me a minute" and places me on hold for over several minutes. I assume maybe I was forgotten and she had something urgent to do but when I called back, I was put on hold the second someone picked up and without a word. Just left in a limbo. I recommend anyone needing parts to just go to AutoZone instead. They were friendly and helped me out ASAP.

I have been working on cars for nearly 20 years…read more I called the store on Thursday 01/29/26 to order brakes for my car, as mine had exploded catastrophically -- leaving me stranded in Los Angeles and reliant on my girlfriend to stay alive, as I live in the OC and she stays here in LA. When I called the store to order my brakes, I was informed that I was unable to order a part over the phone and must come into the store (without a car apparently). I have never had an issue in the entirety of my time as a customer with O'Reilly Auto Parts, in placing an order over the phone, and going to the store to pickup and pay for my parts. The store manager, Alex, decided it would be fun to play games with me when I called him, and told him his policy (which I have never heard of until that day, and has never been "enforced") didn't matter to me, and I found it inappropriate and discriminatory. After much back-and-forth, where Alex attempted to gaslight me over the phone in an effort to pretend I didn't order the assembly for this vehicle for the other side of the car a week prior the same way -- which I have receipts for and are also available in O'Reilly's POS database. He also thought it would be **funny** to lie to me and tell me that my parts would take two days to order and show up at the store, because they had to "come from Arizona." No worries, I was given a total and told to report to the store to pick my parts up at 10:30AM on Saturday morning (2/1/25), which I did, and not surprisingly, Alex hadn't ordered my parts on 1/29/25 -- for "some" reason. No worries, I let the associate have a piece of my mind and re-ordered the brakes AGAIN from the store, however I was informed it would only take 5 hours for the parts to reach me this time (as in they were not being shipped from Arizona as Alex claimed). When I showed up at the store for a 2nd time, at the suggested time for parts delivery (4:30PM) my parts were still not there, so I confronted Alex verbally about it: He told me that the part I (thought) ordered on Saturday, would be on the same delivery truck as the part I had supppsedly ordered on Saturday -- when I called the O'Reilly on E Lincoln Ave in the OC, and ordered the part for a third time -- I was told by that store manager that parts were coming from Stockton -- not Arizona. Alex also told me that the caliper core was unacceptable, despited being presented a factory brake piston part stamped with the Audi badge, Germany, and Lukas in addition to having a piston -- when I took this core to AutoZone they accepted it without incident or comment. Alex it seems, was just trying to take from my pocket, he took zero time to examine the core. I believe he is incompetent and has never worked on cars in his life. This is hands down the worst and most unprofessional customer service I have ever experienced after being a customer for over a decade. Additionally, this has personally affected my life and relationships, as Alex has wasted time that was not mine to waste. I expect immediate remediation, and I warn anyone with sense not to do business with this O'Reilly.