Been going to them for over 16 years for watch battery replacement. Over the years I've noticed that the cost has more than doubled, but service kept declining. In my opinion, the problem Is that every time you go in there's new people behind the counter. They are not trained properly. Seems like they hate their job. One could not take off the back of my watch, told her the other person could, she said I'm not that person! One other time they could not get the front off the watch, said they did not have the right tool..really?. I have many watches for battery replacement, they would not entertain a bundled price. No longer my go to! Frank G read more

The customer service I have received has been awful. They broke my watch replacing a battery...and it has now been two weeks and they still haven't repaired it. The most frustrating part is their lack of communication and professionalism. The store in west Ashley is just awful & corporate support is poorly run. If you want to be called "Bubba"...or deal with an immature manager...go there read more

I walked in and was immediately helped at the counter. The salesman couldn't have been nicer! I would definitely go here for bulbs. read more

My car notified me that the battery in my key fob was low, and I was starting to ignore it, but then realized that someday soon I may be locked out of my car or if in my car, would lack the ability to start my car, so I started looking for batteries. I found the right battery, but then, looking at the key fob, I didn't trust myself to open it without breaking it. I called BPB and they said they could do it in about a minute, with no programming of the key fob required. No joke, he was done in about a minute. Showoff. Wicked easy interaction, friendly service, and the convenience of not having to do it myself made this a worthy investment. read more

The Batteries Plus Bulbs location in West Ashley is a great place for all things batteries and electronic repair. If you need some answers or help on electronics they are a good response to check out as the staff here is very knowledgeable and patient with you. It is good to get important electronics functional again when they are not working and they have come to the rescue on more than one occasion. I have been impressed with their level of customer service that they have provided and it is good to know that there is a consistent place to go when you need electronics assistance. read more

Batteries Plus - Batteries Plus Bulbs - Battery Stores Near Me - Charleston, South Carolina

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I called to ask a few questions before going in. Here was my experience 1. Super helpful workers 2. Got through the phone system to a person really fast. 3. Knowledgeable 4. Got a great deal. When they didn't have the specific pack that was available online, they put it together with individual batteries, gave me the same great price (cheaper than Walmart people!!) honored the 10% more I would have gotten online and the whole in and out process took me less than 5 minutes. This is why small stores with knowledgeable staff rock. read more

Daniel answered the phone promptly. Stopped in on my way to work to swap out my Honda Civic car battery. Daniel is an asset to your company. First class service. read more

Went in for a cell phone screen replacement and dealt with 4 different workers . Each with a varying level of customer service . The nicest and most helpful employee was Taylor - he was super nice , informative , personable and knowledgeable. Taylor needs a raise because his customer service skills are far superior to his counterparts. Two of the employees I dealt with were slightly condescending and not helpful and pushy with trying to get me to purchase other things. When I asked if they sold mophies, they did not sell them & one employee bashed them saying they ruin your battery . When I asked him to explain , I stated his reasoning could be applied to any external battery pack(ones they sell) and he just said mophie made it easier to charge incorrectly (per his reasoning). Sounded like a bunch of bs to me. They have a good variety of battery options, sound systems and cell phone accessories just understand their customer service can be hit or miss . read more

Incredible customer service! I needed a battery replaced in my car key fob. Daniel immediately found the correct battery for me and replaced it for no extra charge. He explained how I can pop the back off and replace it if I ever need to again. I appreciate his wisdom, help, and patience. The store definitely gained a new customer for life! read more

Terrible customer service and support. I used to be a loyal and regular customer. Brought my watch in for a battery and the technician broke the face. After 30 days Managerial staff stated it was still at the jeweler for repair. Contacted Batteries Plus Customer service and was told issue would be taken care of. Almost 2 and a half months and not a single call from Batteries Plus or resolution. Beware!!! read more

Great service and very knowledgable! So many items I didn't know I needed! Got a cool switch light to use in my dark attic.. no wiring involved!!! Very cool! read more

I needed a watch battery and they replaced it in five minutes. Great place friendly staff too

Purchased Battery, Charger and power converter to power outdoor photo light. Did not work, and unfortunately I could not return the next day because, Batterries Plus does not allow returns on opened and used items. We tested and the converter would not even power a standard household lamp. I PURCHASED the upgrade and that too did not work. I reached out to the corporate offices of Batteries Plus in an attempt to return my $150 worth of useless merchandise, since it's their policy and store staff is simply doing as instructed. It has been almost a week and corporate said they have to reach out to the general manager to "investigate". It's a simple return! Still no word from a GM. So, now I am taking it to social media to ensure people know to be very careful buying from Batteries Plus read more

This was my first time going to Batteries Plus Bulbs. I was so impressed with Taylor the young man who took care of us. He was very helpful in every way. Very knowledgeable with light bulbs. So I bought some. Great customer care. Very impressive! I will be back! read more

12-12-2019 : My car would not start yesterday morning so it was towed to the nearest auto shop. That shop let me know I needed my battery replaced and they were going to charge me 350 to replace and install an AGM battery! I called batteries plus and the gentleman, Andre, let me know they had an AGM available for 208 and it would be a free install and they would be open until 8 and to come anytime. When I arrived he met me immediately and the customer service was phenomenal! He educated me on my battery and even checked my alternator function and I couldn't have asked for a better price and it came with a mail in rebate. I will definitely go back there! read more

I was able to get an appointment online this morning for 9:30. Got there early and they immediately went to work replacing the battery for my IPhone. I still am not sure how badly I needed one but my phone just seemed to be using too much battery life and I need it working for longer periods of time than I seem to be getting. When you make an appointment online you get $10 off which brought the price down to $49 which I thought was very fair. They went above and beyond, checking all kinds of other functions on the phone and reported they worked fine. The girl who worked with me was very professional and courteous. IT took around 30 minutes and I just walked around the center while I waited. I would recommend them highly. read more

Great customer service. These folks went above and beyond! Took time to look over my watch and help me figure out what was going on. Very patient and helpful to other customers while I was waiting. read more

Worth checking out, I needed a battery for my Bulova watch, they fixed it for me, a lot cheaper than a jewelry store would charge, they have cell phone accessories, since I am not a electrician, I do know how to change a lightbulb, I needed one for my light up make up mirror, I took the old one and, they found me another one right away, just worth mentioning, I like them!!! read more

The guy there (named either Matt or Nate) really helped our family when we searching for some lithium-ion batteries--and even turned us on to some great deals, even in my home city of Chicago. read more

The last three times that I went to this batteries plus they did not have what I want the first time was for a key for my car, the second time was for a car battery, and the third time today was for a small bulb for undercabinet light. The staff is always very nice but I will not waste another trip to the store. read more

I must say, I am very impressed with the service BPB offers. I brought a Nokia watch in for a battery, but the next day I had a problem with it working. I brought it in and they immediately made it right. The service staff is very knowledgable. They have excellent communication within the business, so if you don't get the same person, the other employees are aware of the situation. Things go wrong. We wish they wouldn't but they do. It's what happens next that counts. These guys have my vote!!! 100% satisfied with service, promptness, product and communication. Thanks, guys. read more

They fixed my iPhone's for a great price! The staff are very friendly, helpful, and knowledgeable. I chose this location to fix my phone because it is right next to the Verizon store, but I would recommend trying this place first for your phone repair needs even if you don't have Verizon. read more

This Batteries Plus store should be listed in the Cell phone repair section. They repaired my Samsung S5 for way cheaper than I was being quoted elsewhere. (Smashed, non responsive screen) There was an issue with the repair but they stood behind it and fixed it very fast. read more

They had the battery that I needed, but their prices are ridiculous. I found the exact same battery at the Target less than a mile away for literally half the price. Save your money and go elsewhere. read more