1. Battery Source

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    Dothan, AL

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    Battery Source

    3.0 (4 reviews)
    Closed 8:00 am - 6:00 pm

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    Spectrum - Appointment confirmation

    Spectrum

    (1 review)

    Horrible customer service. I had an appointment for 3/21 and the tech was a no call no show. And…read morewhen I contacted spectrum they told me that the appointment was for 3/22. It is writing that the appointment was for 3/21. I had it confirmed. I pay my bill. In fact I have over paid and have a credit of over 100 dollars. These people pass your call on quickly and pass the chats quickly. No desire to fix the issue. I guess they are paid by each call and timed They still have not corrected their error and instead keep saying well it was misspoken. I have it in writing three times. Horrible service. I do not recommend at all.

    From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 3525 Ross Clark Circle. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Dothan Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

    TCC/Wireless Advantage, Verizon Authorized Retailer

    TCC/Wireless Advantage, Verizon Authorized Retailer

    (2 reviews)

    I sent this letter via email and the USPS to the Manager and never received a response:…read more I would like to make you aware of how I was treated by R...(name withheld)...on Sunday, March 3rd. My iPhone was inadvertently disabled over the weekend. Since I ORIGINALLY purchased the iPhone at your Verizon, I went to your store's location to see if there was a way to resolve the situation without losing any data/information on it. Before arriving, I knew that the most likely solution would be to sync the phone to my computer and restore it back to factory defaults. Upon arrival around 4:00 p.m., there was only one other customer in the store being helped by another representative. Thus; I approached R... to my left. I briefly described my situation. She looked at me and said someone would be with me in 20 minutes or so. I was somewhat surprised by the wait time, as she had no one in front of her and she was simply reading on a tablet or phone. She then approached me about 20 minutes later, and I once again described the above scenario. She confirmed there was no way to work around the situation and I had to restore the phone back to factory defaults. She had no desire to help me and mentioned there would be a fee of $20 if she assisted me. I politely asked what the fee was for, as the main Verizon store has never charged me for help. She sarcastically replied "it's for my time." I said I understood, as I had had my computer and would like to try to fix the issue myself. She said nothing and went back to reading on her tablet or phone. (There were no other customers in the store behind me.) I politely asked if I needed wireless access during the process. She appallingly looked at me and stated "no". I got to a point where I did need access. I asked (in a respectful manner) if I could gain guest access to your wireless connection. In a very disdainful way-she walked to my computer, turned it around, put in the password, and frustratingly walked away. I finished the process totally humiliated. My family has purchased 5-6 iPhones from your location. I can honestly say we will NEVER be back again. In fact, I went to the main Verizon location that next day and purchased an iPhone XS Max for $1250, and spent more on accessories. My husband will be getting the same phone soon, but we agreed we will only use the main location due to the way I was treated by R. . Furthermore, I will go online and state the very poor experience I had your store, and the wonderful experience I had at the main location. As a Manager, you need to know R....is not representing your organization in a professional and dignified manner. --------- I never heard back from the Manager, so I'm posting this review in hopes no one goes through what I went through at this location. Please go to the Main location on RCC and ask for Heather or Kelly.

    Great customer service and attention to our individual needs . This is our neighborhood store and…read morewe will be using this store for all of our future cell phone needs !

    Battery Source - batterystores - Updated July 2026

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