they spent time instructing me on how to fix my problem with my iPhone. no charge and very friendly…read morestaff. I highly recommend them.

my computer was taken over by a scam and they froze my computer and got into my bank account. this…read moreplace cleaned my computer and loaded up a virus protection. this was done in a matter of minutes while i waited. i was charged half the price that i was told when i called them and they were very nice while i was there. great to work with people who value a customer.

All Cracked Up replaced my battery in about 15 minutes. Great service was awesome! Great price!…read moreThanks!

This was a simple phone repair, and the quality of the repair was terrible. The crack on screen was…read morerepaired but is split down the middle, and the back isn't secured.

I would not recommend this store to dust off the screen of a phone or tablet much less attempt to…read morerepair it. If I could give less than 1 star, I would. We took an iPad 3 to iFix on December 20th to have a broken screen replaced. We called later that evening and went to pick it up after they said it was complete. We tested the iPad while at the store in front of Tyler, an iFix employee, and the power button wouldn't work, the magnetic closure to put the iPad to sleep wouldn't work, and you couldn't lock/unlock the iPad. They also scratched the body of the iPad around the edges when they replaced the screen. Tyler made a note of the issues and agreed we could bring the iPad back for repair after the Christmas holiday. While we had it, the screen detached from the iPad body. We took it back to iFix on or about January 9th. We had to swipe (erase all content) off the iPad for them to repair it, so we had to buy a new one to replace this one in the interim. We have received NO communication from anyone with iFix since that time unless we've called for a status. We have called numerous times to speak with the manager, David and Tyler the original employee dealing with us on this. Each time it's the same story...they're working on it and since that time, David is no longer with them. I emailed all of the contacts on the Corporate iFix website and never received a response. The employee we were dealing with, Tyler, can't tell us anything and he said the district manager was now handling our case. Amber Wells, the District Manager with iFix, and they would not agree to refund the $196.19 we paid for the screen replacement and she said they can't repair it. I filed a Better Business Bureau complaint in March and iFix never responded to it. The leasing manager, Rhonda Clark, at Wiregrass Commons Mall has attempted to get this resolved with the owner but has not been successful. Apparently there are other customers who have complained to the mall management because iFix won't stand behind their work, lack of work, or whatever you wish to call their shoddy attempt at service. It is May 21, 2014 and they STILL have my iPad. Nearly 6 months later and nothing from them...no attempt at resolution at all. At the very minimum, they should refund what I paid for the repair. Unfortunately now, I have no confidence that the iPad will ever work the same even if someone else replaces the screen. PLEASE don't make the mistake of taking any devices to this store. 1/7/15 Update @ the request of Tyler from iFix who stated that I've continually bashed this business. That is absolutely not the case and everything I've stated above is the truth and I have all of the documentation to prove it. On September 17, 2014 I filed a Statement of Claim with Small Claims Court in Houston County, Alabama. I received an email from Chris Kelley, Owner of iFix, on September 29 in response to the Small Claims Court claim that was served at his business. His email was attached to a reply to my email from February 12, 2014 in which I was begging anyone to respond in an effort to get this situation resolved. The case was dismissed on October 7, 2014 at my request because we settled out of court. iFix reimbursed me $1,030.10, for the price of a new iPad, court filing fees, and the amount we paid for repair...9 almost 10 MONTHS after I took the iPad to them. I stand by my rating of this business and would not recommend anyone conduct business with them for the simple reason that you can't depend on them to promptly address any issues or escalate them to the appropriate management entities if the store is unable to resolve them. While the situation was eventually resolved, it absolutely should NOT have required legal involvement, which was a last resort. Excuses were given such as transitioning of management and lack of communication but it is inexcusable that it took 9 months and small claims court to get the situation resolved.

This is a wonderful cell phone repair store. I came during Black Friday in urgent need of my phone…read moregetting fixed. They said my phone will be done in 1 hour and it was. Everybody was real personable. If I need another cell phone repair I will go here. -diabetes89

IKracked Cellular Repair is all integrity! They thoroughly…read morego thru your iPhone and make sure everything works properly. They do this before and after in the presence of you. Very inexpensive, but thorough! I highly recommend iKracked Cellular Repair for all your iPhone needs!!

My iPhone 6s battery was really not holding a charge like it used to so I contacted Allen with a…read moretime to bring it in. He performed a thorough diagnosis while asking some questions on the phones usage. Thanks to Allen, it's been over a week since my battery change and now it continues to hold a charge just like when it was new. No more looking for 110 outlets when I visit friends:) Allen is the owner/operator of iKracked so I know he will be performing all future repairs on all of our family devices (not a Franchise employee who's gone in 2 months). I'll keep him BUSY! I highly recommend Allen for any of your device repairs.