I have been overwhelmed by the compassion, care, and attention to detail in the aftermath of losing…read morea beloved girl, our Lola. Eric, the owner, took care of us personally and I'm not embarassed to admit that I collapsed in his arms in tears when he showed up with her cremains, nose and paw prints, commemorative decorations, and more. She passed on the 20th and this company goes above and beyond to offer genuine care and services in the aftermath of what can feel like overwhelming grief. Eric and his company are doing God's work. You cannot choose a better company. PS Just realized that all of this care, all of this service was even more above-and-beyond: they didn't have a credit card on file for me and thus I had not paid a dime for anything. I had to reach out to THEM to ask if I'd paid. This is an exceptional company. Truly.

I really did not want to leave a bad review, but I just got finished euthanizing my baby, my…read morecompanion for 14 years, just to have the crematorium I had scheduled an appointment with to pick up his remains and cremate him not show up. I had sent them a photo for his urn and everything when I scheduled the appointment. When I called to find out what the delay was and they seemed to act as they didn't even know I had an appointment. I scheduled the appointment with the owner Eric Hicks by phone 2 weeks before. The gentleman that I spoke with at the time of appointment was not the owner. He told me they could send someone out now, but luckily my veterinarian was still at my house and was able to take him and have him cremated with them. Shout out to Oakes Animal Hospital in Winston Salem for providing me in home euthanasia and cremation services. They are one of the few veterinary hospitals that provides these services for established clients. I have used Serenity Pet before and even recommended them to my aunt when she had to euthanize her dog. She even used their in home euthanasia services. Which I did not because use, because my dog had a lot of anxiety and was comfortable with his veterinarian. My aunt was very pleased with Serenity services and so was I. I am disappointed that now I am not getting the items that came with the services Serenity offered. You have to understand I was emotionally wrecked and could not wait for 20-30 min for them to come. I'm writing this review mainly because they didn't even seem to care to enough to apologize for the mix up. When they text to use storms as an excuse for not being there. Which would be understandable if they had call, but I got the feeling they weren't coming in the first place. Like my appointment didn't exist. I did text them back to let them know my veterinarian was handling it and I had already told them that when I called. Their response was "Ok". No sorry for the inconvenience on one of the worst days of your life. I have used a few pet crematorium before and have never been treated with so little respect on a already difficult day. I choose Serenity Pet because they are still privately owned. Where everyone I've used in the past is now owned by a corporation. This was a very disappointing experience that I did not expect to have.

When i posted Simcha picture, I think i forgot to include forgot to include her name. Simcha…read morepassed away April 8, 2026, so this is still pretty raw feeling. I needed to call Pets at Peace after she was taken from the vet, after she died at home in my lap. I could not have spoken to a sweeter person on the phone! Im still half crying and she was so understanding and proved to me she was in the right profession! When I posted a picture of my sweet Shih i forgot to put her name and dob/dod. Simcha, which is JOY in Hebrew, and my sister Joy gave her to me, plus they have same birthday of August 3.. So cool.. The lady i spoke to let me share stories about Simcha in the middle of a busy day. If this type of service is needed for your pet, look no futher!!! God Bless the other hurting parents!! Nena (Waynena) Allen

This company is amazing! One of our children was devastated by the loss of their pet. They came to…read morethe house to retrieve the remains and returned them shortly after in a beautiful box with the pet's name inscribed. Customer service is out of this world, - kind, gentle and so caring. Highly recommend them for this challenging time in your life.

We had to make the heartbreaking decision to let our sweet dog, Henry, take his final rest. Henry…read morewas so deeply loved and truly the best boy. We entrusted Paws Remembered with his aquamation, and we couldn't have asked for more compassionate care. Brad showed us such kindness, patiently guiding us through every decision we had to make. Even in the midst of our grief, it genuinely felt like we were leaving Henry in the care of a trusted friend. We are incredibly grateful for the work Paws Remembered does and for the love, dignity, and respect they showed both our beloved Henry and our family. We highly recommend them to anyone who wants their pet to be treated with exceptional compassion during one of life's hardest goodbyes.

I want to thank Brad for coming out to Smithfield right away to take our boy, Groot. Nobody else…read morewould come to us, and Groot was a big dog. I'm a fan of aqua cremation and the price was very reasonable. I highly recommend Paws Remembered.

I cannot praise Steve enough for his kindness and compassion during a tragic time for our family…read more Our sweet boy, Boss, was killed by a car Tuesday night, the week of thanksgiving, we found him around 11 pm on the side of the road. Not knowing what to do in a panic, I googled pet cremation and came across Carolina Pet Cremation. On the website it said 24 hour service was available and you could call or text anytime. I honestly didn't expect an answer this late, the day before a holiday, or to be able to take him anywhere that late but I texted to see and almost immediately he responded. Steve said he'd wait there for us to arrive (we were an hour away), it was after 1 am when we finally arrived. Steve was so patient and kind with us. We said our goodbyes and handed out sweet boy over to him. He had Boss ready by 2 pm on the next day before he left to go out of town. Our Bossie Boy was 10 years old. He may have been small but his place in our heart is huge.

Giles died on Christmas day, and it was warm, I was so upset I almost used the other service…read morebecause they said they picked up, but it turns out they were deceptive about prices and they had two very bad stories in the reviews. So I called Steve and got him directly. He told me to take Giles to a local vets Carefirst, that he uses for his facility. I took him there the next day, They were so kind to me, let me have as much time as I needed, held me and let me tell stories. They held Steve in the highest regard. I didn't expect all I got, besides the personal care for me, I got what you see in the pictures that have been posted. I would recommend this a thousand times!

I just lost my 5th animal in the 20 years I've been in NC. Three dogs and 2 cats…read more They are very professional and all the remains came back very quickly. The last animal I lost, was at the emergency clinic and I didn't realize that Agape had more options for urns, etc. My paw print (this was a welcome addition-I wish I had paw prints from other dogs) came in a nice case. Going to see if I can order for the other 2 prints I have. Glad this service is available

This is the second time I've needed their services. Both times the staff was very caring and…read morehelpful. It is a very difficult experience and the service is great as I begin to heal from the loss. Thank you all for being so wonderful!

We lost Buddy last Saturday morning and Serenity Pets picked him up within a couple hours, and…read morereturned him to us with a beautiful urn with custom name tag by Thursday. Pricing is more than fair and excellent customer service. I HIGHLY recommend them!

We lost our little Schnitzel last week, and after looking at the reviews, we decided to call…read moreSerenity Pets. We have not had to deal with the cremation of a furry family member before, and it was an especially difficult time for us. Dave was very polite and professional, and made things a little easier for us. Obviously it's not something that I would want to go through again, but the next time we need to do this, I know exactly who I'm calling.

Very nice. Compassionate, understanding and respectful. Very reasonable. I didn't ask, but I would…read morebe willing to bet Austin has had pets all his life.

Paws Remembered provided exceptional care for me and my cat during a very difficult time. Their…read morecompassion, professionalism, and attention to detail meant so much. Not only was their service outstanding, but their price was also far more reasonable than the additional $350 quote I received from the animal hospital I was at--plus I would have had to drive 45 minutes one way to pick my cats ashes up. Paws Remembered made the process easier, more affordable, and treated my pet with genuine respect. I'm truly grateful for the care they provided. Highly recommended.

Tony and Lisa did a great job of taking care of our 11 month old Cavapoo, Pearl. First time we had…read morebeen away from her since she was 7 weeks old. One can only imagine how "fussy" we would be about her care. Here we are telling a professional sitter how to take care of our baby. Tony absorbed our concerns with respect. That's a professional. We are so pleased with this service and would highly recommend them. They took great care of Pearl.

These folks did a super job while we were gone for a week. Tony came out to meet our 2 "guys", Ty &…read moreReily, learn about their needs and routines, and taking necessary notes, etc. We felt very comfortable leaving for our trip with them in Tony & Lisa's care. The guys were fine when we returned - well as fine as you can expect from cats - they were a little PO'd with us, but that quickly passed. Tony did a great job - brought in the mail & papers, fed the guys, & cleaned the litter very well, leaving a daily note of his activities. Very well done. Thanks Thanks to Rick N. for the heads up of these folks.