Makayla, Next time you Cancel someones reservation, take…read moreownership for it rather than blame "traffic". Great customer service...

Horrible experience they have a doorbell by the propane tank refill and it says to push it to get…read moresomeone to help I waited for 20min and no one came or anything. Both employees walked outside and saw me standing there but just went back inside and talked to themselves instead. What's the point of having the bell if they aren't even willing to walk a couple of feet to assist you. I decided to leave and take my business elsewhere overall horrible customer service.

I came in to get a co2 tank refilled , I expected to pay too much but instead $14 for 10 lbs . And…read morevictor refilled my tank better than anybody has ever done it . I will be coming back to these guys forever . He bleed the supply lines till he got the liquid coming out then he filled my tank with liquid co2 not just gas like so many before have done all over Houston. I got my money's worth too . Victor knows what he is doing and he takes care of the customer. I just wish I knew how to explain how happy I am with the service at gas and supply. They are some great people that treat people right

Never called to let me know my part that was ordered had arrived. Was extremely rude with me over…read morethe phone when I called. Their phone lines had been transferred from one location to another so my part that was ordered was delivered to the furthest location from me. When asked if they could perhaps transfer the parts to the location near me they said it would take a week. This is unacceptable. Lost a customer

These folks FILL the bottles. You can quickly tell when you pick up the bottles to place them in…read morethe truck. Great service and friendly. Great customer service.

Fast, friendly, economical service. My go-to service for filling my propane tanks in Pearlandread more

I definitely do not recommend. They obviously don't want/ need business. I called to become a new…read morecustomer. I spoke with Shirley first, who told me I would need to speak with the office manager, because they won't drive in pasture land. I found that strange. I spoke to the office manager ( I think her name was Peggy) , and explained we are usually filled directly over our 4 ft fenced yard. They pull around the back of our house ( still on our property as we are on acreage), and reach over the 4 ft fence to fill. She told me it was $125 fee to safety check, to which I agreed. Then she told me she would have to send someone out to see if they would be able to fill it first, due to having to pull in behind our yard fence through our pasture . Again I explained, we are on acreage.. and our home and land are built up where the butane tank is. I honestly felt like I was supposed to beg her to have someone come out to our house. We are 6.2 miles from this business. It should not have been a huge ordeal , like these ladies made it out to be. I was transferred back to Shirley, and I asked for a time frame of when someone would come out. She was rude and talked to me as if I was ignorant, and said "well it's definitely not gonna be today." I was taken back, but just responded with that's fine. I'm not in any hurry. I just need a heads up, as we own a business, and I need to be home to open our gate and show them everything. Shirley said that someone would call me when they were en route to our house. plenty of heads up there. I agreed, but had a bad feeling about it... so I called another company immediately. While I was on the phone with the other company, Peggy called me once again and asked me to return her call. I returned the call to be told that she had her field guy look at our house on a map, and they definitely won't be able to service us. I told her that was fine because I had actually just called another company anyways. Our home isn't new. It's 22 years old. Nobody has ever had any issues filling up our butane tank. I added a picture of how far they would have to reach over our fence. Also, their safety check fee was three times what the next company is actually charging me. I don't really care about the cost honestly, but I do care about how they treat customers and they are a huge disappointment in customer service.These people were downright rude, and not accommodating at all. I would definitely look elsewhere if customer service is important to you. They refused to even send anybody out, after looking at our address on a map.

This company is absolutely the best! I've worked with several different propane companies in the…read morearea now and the service from these guys is amazing. Our residential tank ran out of propane just hours before a winter snow storm was coming to Houston and we were not a current customer but when I called and expressed my concern for my kids and the storm, they were quick to tell me they would do their very best to fit us in today. Within minutes, they had a service contract emailed to me and then added me to the schedule for the day. They not only arrived within hours in the same day but were able to tell me what needed to be repaired but was able to fill the tank to get me through the storm until repairs were completed. Green's Blue Flame will be our service provider from now on. We are so thankful they were able to get us through the storm. We highly recommend them for any residential service.

My motorcycle quit. It was raining, I was over 1000 miles from home. Darkness approached. I decided…read moreto try renting a truck. Truck, tie downs and I was on my way in 20 minutes or less. Back home the next day. Turned out my fuel pump was bad. Nothing I could of fixed. It was Saturday evening, Hurricane due Sunday AM. Very thank full

This place has the worst customer service ever. People here hate their job. If you can't be nice to…read morecustomer go find a new job. It's freaking ridiculous

I bought a rain barrel & some fuel drums from Baytec. And as when I've purchased from them before,…read morethis trip was also a very pleasant experience. All the staff were very nice to me, and were good at helping me to find everything that I needed, including a special request lid. I can easily recommend them for anyone wanting barrels, drums or accessories. My next trip to Baytec will also include a couple of RV propane tank refills as well.

I spent a considerable sum of money on five gallon buckets and airtight , sealer lids. Upon…read moreinstallation , one of the lids broke and when I contacted the company for a replacement all I got was a bad attitude and a lot of lip! It's a family owned company and I guess they feel like they don't have to account for customer satisfaction. Not only will I buy from a competitor in the future.But I would never suggest this company for any purchase.No matter how good the product simply because the customer service sucks! Buyer beware!!!

I'm not sure that there is a U-Haul store in the free world that can please everyone. I've had…read moreexperiences, good and bad, at locations in multiple states, and I think it's because I've always been antsy about packing a truck or pulling someone else's trailer 1,400 miles across the countryside. I've rented a box truck for the day here, and it was an OK experience. But I really like this place because of the propane refills. It's quick and easy. Just press the button, and the dude comes out and fills your tanks. Period.

I rarely leave negative reviews, but after nearly 20 years of doing business with U-Haul/Public…read moreStorage, this experience was unacceptable. This occurred at the League City/Webster location off I-45 South. I originally rented a box truck back in February and was told--just like the hold message still advertises today--that renting a truck includes one free month of storage with "no strings attached." I specifically asked multiple times if that was really the case, and I was repeatedly assured that it was. Over the following months, I spoke with seven different representatives, asking the same question each time because I wanted to be absolutely certain before using the promotion. Every single one confirmed that I simply needed to redeem it before my next billing cycle. Two days before my payment was due, I called again and was told I could complete everything online and simply check in at the facility. When the online process failed, I went to the office where manager Josh handled my account. Instead of trying to solve the problem, he appeared frustrated and overworked, gave what sounded like a scripted response, and repeatedly talked over me. When I explained that U-Haul had honored similar promotions for me in the past by allowing me to transfer the unit to my wife, mother, or another family member after physically moving the contents, he interrupted me and accused me--in front of other customers--of trying to "undermine" or "manipulate the system." That was insulting. I wasn't trying to game the system. I was simply explaining what your own employees had repeatedly told me and what your company had allowed in the past. The entire ordeal cost me an entire day of work, and at no point did anyone acknowledge that or express any concern for the inconvenience their mistakes caused. It became obvious that my time meant very little to the company. After leaving, I escalated the issue to corporate. The regional manager, Jerry, never apologized, never offered a solution, and simply thanked me before ending the call. It felt like I was talking to an automated process rather than people who genuinely cared about resolving a customer's problem. To make matters worse, I later called back to get Josh's last name. He answered, I said "hello" twice, and he hung up on me. When I called back, instead of acknowledging that he had disconnected the call or apologizing for it, he insisted that he had said hello, waited three seconds without hearing a response, and then hung up. He seemed far more interested in arguing that he had done nothing wrong than taking responsibility. He talked over me again, claimed he had shown empathy because he apologized for turning me away, but he never apologized for hanging up on me. Instead, he continued defending his company's poor handling of the situation instead of trying to resolve it. The most disappointing part wasn't losing a free month of storage--it was the complete lack of ownership, empathy, and respect. After nearly 20 years as a loyal customer, I was treated like someone trying to scam the system instead of someone simply asking the company to honor what multiple employees had promised. I hope U-Haul takes a serious look at how this location handles customer concerns. Policies are one thing, but treating loyal customers with respect should never be optional. I'll be paying my final month of storage in July, and after that I'll be moving my business to one of U-Haul's competitors.