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    Storage Choice - Westover Park

    4.3 (10 reviews)
    Open 8:30 am - 5:00 pm

    Services - Storage Choice - Westover Park

    Truck rental

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    Photo of Chris K.
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    8 years ago

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    5 years ago

    Great Value! Very courteous staff! Free use of moving truck plus a free lock!! Unit was extremely clean, looked new!

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    Photo of Kim N.
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    9 years ago

    Great climate controlled units. Staff is extra friendly and we even got a free lock and moving truck for the day!!

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    6 years ago

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    5 years ago

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    10 years ago

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    11 years ago

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    11 years ago

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    13 years ago

    Great Location, Big Unit, Nice Manager

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    12 years ago

    Nice and clean facility. Customer service has been great! Highly recommend!

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    Review Highlights - Storage Choice - Westover Park

    Facility is easy to access, new & clean with plenty of light.

    Mentioned in 2 reviews

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    Bay Area Auto & Truck Rental

    Bay Area Auto & Truck Rental

    3.5
    (2 reviews)

    My company has used Bay Area Auto & Truck Rental for several years. Nick and Paula have always…read moregiven us stellar customer service. Nick is quick to get a rental ready for us, even at the end of the day. Paula is always on top of her game and ready to serve. I appreciate the personal service I have received from both of them.

    It was Saturday after 1 pm. They close at 3 and all other agencies other than at the airport had…read moreclosed at 1, but my car had just died and was towed to the shop so I needed a car. I called and spoke with, I think, Callie(?). Explained my needs, and I asked if a screen shot of my insurance card was ok or if she needed a hard copy. She said she has to have verbal confirmation from the company. Well I can RARELY ever get ahold of my agent, but had actually just spoken to her, so I said she could reach him now, or would have to call the 800 number. After 45 minutes I had not heard back, so I called again and was told her had JUST called him and got no answer. Thanks for waiting. To add insult to injury, she was told the 800 number could only send by email and could take 10 days! WHAT??!? But I said no problem. I just looked it up on their app and it has my full policy details right there. She said "Yeah, but anybody can take a screenprint!" I said It's NOT a screenprint!! It's an APP! An interactive app! I can't fake that! She was sorry, (yep) but had to speak to someone to confirm. Unbelievable. LUCKILY, I was able to reach my agent by text and he spoke with her and got what she needed. All absolutely unnecessary though, had somebody been able to engage her thinking capabilit​​​y. This company needs that as a policy. Oh, and I didn't even get a receipt!!

    U-Haul

    U-Haul

    2.1
    (22 reviews)

    I rarely leave negative reviews, but after nearly 20 years of doing business with U-Haul/Public…read moreStorage, this experience was unacceptable. This occurred at the League City/Webster location off I-45 South. I originally rented a box truck back in February and was told--just like the hold message still advertises today--that renting a truck includes one free month of storage with "no strings attached." I specifically asked multiple times if that was really the case, and I was repeatedly assured that it was. Over the following months, I spoke with seven different representatives, asking the same question each time because I wanted to be absolutely certain before using the promotion. Every single one confirmed that I simply needed to redeem it before my next billing cycle. Two days before my payment was due, I called again and was told I could complete everything online and simply check in at the facility. When the online process failed, I went to the office where manager Josh handled my account. Instead of trying to solve the problem, he appeared frustrated and overworked, gave what sounded like a scripted response, and repeatedly talked over me. When I explained that U-Haul had honored similar promotions for me in the past by allowing me to transfer the unit to my wife, mother, or another family member after physically moving the contents, he interrupted me and accused me--in front of other customers--of trying to "undermine" or "manipulate the system." That was insulting. I wasn't trying to game the system. I was simply explaining what your own employees had repeatedly told me and what your company had allowed in the past. The entire ordeal cost me an entire day of work, and at no point did anyone acknowledge that or express any concern for the inconvenience their mistakes caused. It became obvious that my time meant very little to the company. After leaving, I escalated the issue to corporate. The regional manager, Jerry, never apologized, never offered a solution, and simply thanked me before ending the call. It felt like I was talking to an automated process rather than people who genuinely cared about resolving a customer's problem. To make matters worse, I later called back to get Josh's last name. He answered, I said "hello" twice, and he hung up on me. When I called back, instead of acknowledging that he had disconnected the call or apologizing for it, he insisted that he had said hello, waited three seconds without hearing a response, and then hung up. He seemed far more interested in arguing that he had done nothing wrong than taking responsibility. He talked over me again, claimed he had shown empathy because he apologized for turning me away, but he never apologized for hanging up on me. Instead, he continued defending his company's poor handling of the situation instead of trying to resolve it. The most disappointing part wasn't losing a free month of storage--it was the complete lack of ownership, empathy, and respect. After nearly 20 years as a loyal customer, I was treated like someone trying to scam the system instead of someone simply asking the company to honor what multiple employees had promised. I hope U-Haul takes a serious look at how this location handles customer concerns. Policies are one thing, but treating loyal customers with respect should never be optional. I'll be paying my final month of storage in July, and after that I'll be moving my business to one of U-Haul's competitors.

    I'm not sure that there is a U-Haul store in the free world that can please everyone. I've had…read moreexperiences, good and bad, at locations in multiple states, and I think it's because I've always been antsy about packing a truck or pulling someone else's trailer 1,400 miles across the countryside. I've rented a box truck for the day here, and it was an OK experience. But I really like this place because of the propane refills. It's quick and easy. Just press the button, and the dude comes out and fills your tanks. Period.

    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    2.8
    (5 reviews)

    This is a U-Haul dealer through AAA Rentals in Pearland. AAA does not have links to their U-Haul…read morerental services, but U-Haul lists them as one of their dealers. This was the closest rental location to my storage unit so it made the most sense for me when I decided to empty out my storage. I was able to pick it up on time, but I did end up getting a 20' truck as opposed to the 10' truck I originally booked. Customer service was great as the folks that own AAA are such friendly people. We used the truck for about 3 or 4 hours and did not need to return it till the morning. When I came back with the truck, the lot was absolutely full and I could not put it where I was instructed to put it back. Luckily, the owner happened to be returning with another truck late into the night as well and was able to do all the parking and maneuvering some of his fleet. They do have a way to pick up and drop off keys through their app in case the staff isn't there. I made sure I stayed below the mileage so I would not get charged more, but I did get charged for about 10 miles over. Just from interacting with the family, I do not think this was done in a scheming way, but it did leave a bad taste in my mouth for future rentals.

    Paid more to rent from U-Haul since it was closer than ryder, budget, or enterprise. I rented a…read more20' box van because I needed to move some items that were around 18' long. The maths work so far. After picking the van up I got to my pick-up location and when I tried to load it, it was sticking out the back. Turns out Uhaul thinks that a 16' 7" floor bed length classifies this as a 20' van. When I returned it, the gentleman at the counter said that they included the nook over the cab into the calculation to arrive at 20'. While this is the dumbest logic ever, shame on me for assuming it was floor space I suppose. The funny part is that even including the "mom's attic" space over the cab it's still only around 19'. Also, this location marked the tank as full even though it was closer to 3/4 full. I guess it's as with all things, "Buyer (renter) beware".

    Storage Choice - Westover Park - selfstorage - Updated August 2026

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