I'm from Washington State and my son is based at Ft. Hood. He and his wife had their baby on…read moreThursday 2/19/2026 in the afternoon. The staff was fantastic with my daughter in law and my son, as well as the family. Thank you for being so kind, supportive and compassionate.

If I could give zero stars, I would. First of all, they use the MOST dysfunctional phone system I…read morehave ever encountered in any organization anywhere, ever. Fix it by having a proper, updated directory of departments and personnel. Every department should have their own phone lines and their own answering/message system. All calls must be returned the same day unless specified otherwise the the patient. Second, in this political climate, don't employ Chinese nationals or dual citizen Chinese in the SURGERY DEPARTMENT! If you can't speak intelligible English, you can't work in a Texas hospital. Shouldn't have to say it, but there it is.

I waked up told my mom that when I grow up I want to be a doctor but I feel like that something…read moreelse feels different about that and I wanna be at the doctor when my age is at 16

Absolutely the BEST care for our grand daughter Thorough…read moretesting and very accommodating to our concerns.ran tests, we're very gentle and kept my grand daughter from being scared of her CAT as an and getting shots! Highly recommended For great care !

I am very impressed with the VA lab. You can have your labs done at 7:30 and by the time you are at…read moreyour Dr apt at 9 they are ready. Staff is friendly but many appointments have been rescheduled. Long wait times and long wait times times to get your appointments

A team of very caring individuals. Everyone from doctors to housekeepers were top notch.read more

I was here around 2022 for three months along with a short acute stay the same year. I witnessed…read moreone staff (Ms. Rae) on the acute unit purposefully misgendered and hit a patient, the patient got upset, and they punished the patient for getting upset. I brought it up to staff multiple times and they told me to "quit talking about it". In my residential stay I witnessed two male staff members get in a physical altercation with each other. The care was terrible, it was so hard to see a medical doctor if needed as well.

I went here as a teenager I was 15 when I was admitted. The staff who watched us during the days…read moreand nights did not care what other teenagers were going through and basically would simply tell them to "get over it.". There was a teen around the age of 14 who was in there for sexually abusing their younger cousin yet they would still room this teen with other patients who had been sexually assaulted and this teen tried to pressure one of his roommates into sexual acts. They didn't move the unit they were in until someone decided to punch them because they were tired of them trying to touch other teens inappropriately. They don't really care about your treatment care they will just throw meds at high dosages in your face even if you said it wasn't working for you they'd just up the dosage and add another med onto it. I left bringing home 8 medications that didn't help and gave me painful side effects. The therapist I had didn't care about what I had to say or why I was in there she refused to believe what was going on with me or in my home would just blow it off and say that I wanted to be in control of everything, when that wasn't true I was tried of living in a abusive household and she just said I was trying to control the people who were abusing me. Do not send your kids or teens here especially for a long term stay!!! I'm 20 now and just figured out that some of the meds the prescribed me were causing me to have something we believed were seizures. They don't care about treating you or anyone! It's more like a juvi.

My mom had a procedure this morning, and the staff were amazing. I thought I'd leave some positive…read morefeedback from our experience. First, the receptionist at the front desk gave a good first impression. She was smiling when we walked in and was very friendly. And this was an early 7:15am The volunteer that walked us back was sweet. I only have first names with those I interacted with. Once my mom was wheeled back I'm not sure who assisted. Bailey, Robert, and Amanda were so gentle, patient, and seemed like they genuinely cared. They are perfect for their job and I hope they know how much their work is appreciated. I met Dr. Huang briefly and he was nice and informative. My mom has some follow up work but I know she'll be in good hands here.

I went into Seton emergency room because I have a bad cough and stuff coming up out of my lungs. I…read morewent in there to have a scan done. They didn't do the scan for seven hours. I sit there all day long and many people were sitting there all day long, it should not have taken that long. That's twice. I've been to that emergency room and I will never go back there again. They didn't tell me what the issue was said it was inconclusive so sad just saying

THE LAB IS AWFUL- SPECIFICALLY SHEQUITA! Say one wrong thing to her and she will hurt her patients…read more Unfortunately for me, it was my infant daughter.

Internal medicine: first and only visit. Dr. C. Perera: At…read moreTemple, Texas clinic 11/7. Condescending and patronizing attitude. Talk to you as though you are a two year old toddler. Frequently use "get with it" when I ask questions r/t my asthma medications. Did not feel safe to ask questions anymore. Could not wait to get out of the room.

The registration process is honestly the dumbest thing I've ever experienced. They make you sit…read moredown and call a guy in a call center in India and tell them all your information in a packed lobby. I went through this whole process just for them to tell me they don't take our insurance AFTER 15 mins of verifying the insurance. I gave them the secondary insurance that they did take and they still weren't able to verify. I'm honestly really tired of ER's/ doctors offices/ urgent cares making you go through elaborate processes because they don't want to handle paperwork.

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

Brought our seven month old son here as first time parents who were worried and no other doctors at…read morehis normal clinics were near as detailed, thorough and understanding than the ones here. The nurses and doctors are sympathetic, kind, helpful and supportive. Honestly I would rather take my child here than to his regular doctor. Very clean, quick, professional and easy. 10/10 recommend this to any fellow mom who is worried about her baby.

I can't say enough about our amazing experience. My husband injured his knee and couldn't apply any…read morepressure to it. They treated him with kindness, compassion, and professionalism. We were in and out in less than 2 hours. Including X-rays, a shot, and fitted with a brace and crutches. I highly recommend them.

I am so glad I went to Premier ER & Urgent Care center. I don't live in Temple anymore but was…read morefearful of going to S&W due to the potential long wait. S&W takes Medicaid/ Medicare and TriCare so I knew the wait would be long and I wanted to get help and back home. I checked in online, filled out a few short forms at the clinic then was seen. The doctor, nurse and staff was fast, friendly and effective. I'm glad I went.

This place is great. The front desk staff were wonderful. The nurses and Dr Smith were equally…read morewonderful. I'm grateful that I didn't have to wait long since I was feeling pretty bad. I highly recommend Premier ER. THANK YOU!