I had to get an echocardiogram today and the care provided by Rebecca White in the cardio…read moredepartment was absolutely exemplary. She took her time to help me better understand my scans and what I was looking at. It gave me a clearer picture on my Pulmonary Arterial Hypertention. She is genuine , kind, and so easy to talk to during the moments of uncertainty. Temple Tx has grade A+ employees. Thank you Rebecca

Baylor Scott & White is a lot like the faucets on a cheap kitchen sink: HOT and COLD, with no…read morewarning and apparently no adult supervising the plumbing. When they're hot, they're magnificent. I have received what I would call the gold standard of medical care there--competent, compassionate people doing difficult work exceptionally well. Five stars. No hesitation. And then the handle swings the other direction. My latest adventure began with a broken bone that would benefit from the quaint old medical practice known as treatment. I drove in for an appointment Baylor Scott & White had scheduled, only to be informed that the doctor they scheduled me with doesn't do hands. Excellent. Apparently somewhere in the machinery of modern medicine, I had failed to verify that the specialist selected by the hospital was, in fact, a specialist capable of treating the body part attached to my arm. So I was sent home to await a call from the on-call doctor so I could be rescheduled. Five hours later: silence. I can only assume the orthopedic emergency command center suffered a catastrophic communications failure--or somebody's tee time came up. The final accounting: an 80-mile round trip and roughly four hours burned out of the finite supply of life allotted to me, all to discover that the doctor I had been sent to was the wrong doctor. Then we arrive at the grievance process, where the comedy becomes almost artistic. The Patient Rights material cheerfully encourages patients to file grievances with the "clinical manager." Wonderful. Who is the clinical manager? Apparently this is classified information. The person is not identified anywhere I can find. Then there is Patient Advocacy, a department that appears to function less like an advocacy office and more like an astronomical black hole: complaints enter, light bends, time stops, and nothing ever comes back out. I have some experience with this phenomenon. I'm still waiting for a meaningful response to complaints I raised roughly three months ago. At this point, I'm not sure whether they're investigating them or aging them in oak barrels. And that is the maddening thing about Baylor Scott & White. Parts of this enormous medical machine are superb. You encounter nurses, doctors, technicians, and staff who leave you genuinely grateful such people chose medicine. They are skilled, kind, attentive, and worth every one of those five stars. Then, without warning, you wander through another door and find yourself trapped in a bureaucratic fever dream where appointments lead to doctors who don't treat your injury, nobody seems responsible for anything, and "patient advocacy" has all the responsiveness of a mailbox painted onto a brick wall. So how do I rate Baylor Scott & White? That's easy. Five stars when they're hot. One star when they're cold. And God help you if you turn the faucet expecting one and get the other.

This review is their professionalism over the phone and how polite they were over the phone. There…read moreis a current waitlist of over 4-5 months and they sent over referrals to other offices instead of giving me the run around.

The ladies up front are very rude and gossipy! The heavier spanish lady has poor communication…read moreskills and very ugly to her employees

I have been going to Family Practice and Pediatrics at King's Daughters Clinic for over 18 years…read moreand they are absolutely wonderful!! They are very compassionate and really care about their patients. I highly recommend this clinic for medical help.

I have to preface this by saying the medical care I receive at this clinic from physicians and…read morestaff is great. However, since changing to Little River Health Care, the billing department has gone from bad to horrible. If you have an overpayment, they don't send a statement telling you (you have to find out accidentally like they don't want you to know about it) and they refuse to refund it. I've been trying for 9 months to have my overpayment refunded and they keep finding excuses to not return it. Then I am told it will take a minimum of 12 weeks to process the refund after they agree to it. Also, it is now taking months for insurance payments to be credited to your account (I'm still waiting on a December payment to be credited and it's May). Unfortunately, because of the billing frustration, I can't return to this clinic. There are too many other options for medical care to have to deal with this billing department. More... I had a well-woman visit (my last at this clinic) where lab work was done. After a month, I called to find out why I had not received the results (in the past, a copy has come in the mail). I was told they could tell me over the phone if I was in normal ranges but if I wanted a copy, I would have to fill out paperwork and pay $25 to receive my results. So it's my blood, I paid to have it tested and if I want to see the results, have to pay an additional $26. I said it is a ridiculous policy and was told "That's how Little River Healthcare is structured." Another reason to go elsewhere.

I am so glad I went to Premier ER & Urgent Care center. I don't live in Temple anymore but was…read morefearful of going to S&W due to the potential long wait. S&W takes Medicaid/ Medicare and TriCare so I knew the wait would be long and I wanted to get help and back home. I checked in online, filled out a few short forms at the clinic then was seen. The doctor, nurse and staff was fast, friendly and effective. I'm glad I went.

This place is great. The front desk staff were wonderful. The nurses and Dr Smith were equally…read morewonderful. I'm grateful that I didn't have to wait long since I was feeling pretty bad. I highly recommend Premier ER. THANK YOU!

Phlebotomists are great! Never have a bruise after I leave here. And they are so nice.read more

I called to make an appointment and the woman was so hateful and belittled me for not knowing if my…read moreson had tricare prime or select. We literally just switched over and I forgot! She told me she could not believe I called without knowing and kept going around in circles making me feel like an idiot. I decided to take my business elsewhere and travel the distance to a clinic in Killeen. I will never recommend this place. Teach your people to be a little more decent.

Professional group. Fast and great support staff. Easy to…read moremake and change appointments.

I went into Seton emergency room because I have a bad cough and stuff coming up out of my lungs. I…read morewent in there to have a scan done. They didn't do the scan for seven hours. I sit there all day long and many people were sitting there all day long, it should not have taken that long. That's twice. I've been to that emergency room and I will never go back there again. They didn't tell me what the issue was said it was inconclusive so sad just saying

I scheduled an appointment online 45 minutes prior to closing which was at 8pm and I scheduled the…read morevisit online for my son to be seen at 745pm. The visit was available online through online scheduling. He arrived early as directed online in the online scheduling portal. All paperwork was completed prior to him walking in. At walk-in he was told they would not see him because they had two other visits and wouldn't be taking any more patient. He had an appointment made through their portal. If they were not taking any more patients the appropriate thing to do is to close out your visits. Poor patient experience. They didn't even check him to make sure he was ok before turning him away. He's a student at UMHB. We are not there with him and would expect hours listed on the website and appointments made to be honored.

I went on 3/26 because I had already been sick 5 days with a cough, phlegm, fever and chills at…read morenight, and muscle aches, and was given a ted talk by Catherine, the nurse practitioner, that she thinks the medical establishment wants to keep people sick and that antibiotics wreck your immune system, and that the clinic has been giving out antibiotics like candy but no more, and that she thinks you need to be sick two weeks before getting any. She even bashed glp-1's. She eventually agreed that if I didn't feel better by day 7 then she would write me a prescription. I called two days later at 1pm on day 7, Saturday, and was told she was busy and would call me back. Never got a call so I called at 5:10 and nobody would answer. I called just now at 8am Sunday and was told that a note was put in my chart that she spoke to me and told me to take OTC drugs until Monday. I never spoke to her by phone, so that's a lie, and why would I wait till Monday when she said day 7? That would be day 8. I explained this to the girl on the phone and she said, "Well that's what it says on your chart." I asked to speak with the nurse practitioner that was there now and she said she was busy with patients and wouldn't prescribe me anything without seeing me. I said "I'm a patient." And she said "sir, you need to either come in and be seen again, or wait until Monday." So I spent $150 for nothing, and now they want another $150 to get what I should have been prescribed already. I've been coming to this clinic for years, even back when it was doctor's express, but this experience has been awful and I'll never use this urgent care again. I'm a self pay person because I don't have insurance, and so I only come to the urgent care if I'm really sick. I always try and stick it out to save money, so when I do come it's because I genuinely feel awful and need help, and these people have treated me like a drug addict looking for an antibiotic fix. I feel like they got my money already so now I'm just a nobody. I'll never come back here.

Clean clinic and friendly staff. Very efficient. Nuses . Small clinic but over all not bad. I came…read moreearly but was not able to be seen early since Dr not in till 10 and other patients before me. But that's fair.

Can't believe the review from five years ago is still being read. I have been remiss in providing…read morean update. Since this five years ago old review, BS&W Clinic in Harker Heights, they have done a 180. What a change! Not sure if they take Humana Insurance or not, but they give quality care to their patients. So, feel confident in using any or all of the BS&W clinics in the area!!!