The staff at this location were very welcoming, knowledgeable, and efficient. I received quick…read moreservice with a smile and I've very pleased. I will continue to go to this location

I became a Wells Fargo checking account customer with an offer for a $50 gift card being a new…read moreresident of the Coliseum Central district of Hampton back in March. The gentleman who set up the account assured me that a form would be mailed out in two months to choose which merchant, Lowe's or Target, I would receive the gift card. I called customer service for Wells Fargo multiple times regarding this issue. After five grueling, onerous phone calls I got someone to look into the matter. Wells Fargo is a multi-million dollar bank corporation with 24 hour customer service by phone. Why can't they resolve this issue in one phone call?

I love this location. Everyone was super super super friendly. It seems to be a lot of elderly and…read moreseniors that come in. They were very patient very helpful and they took their time and the lines move while the line is long the lines to move. Everyone is super super super friendly.

ATMs constantly down. Very unfriendly tellers. Dirty on the inside. Don't recommend this location…read morefor anything.

This bank is always very clean and inviting. The Interior is…read moreexceptionally welcoming as well, as serene employees are truly friendly at this location. I have never had a negative experience coming to this branch.

Have been a member at this bank for about a year now. Love the employees at this particular…read morelocation! Always super friendly and helpful. Glad I made the switch from my old bank.

Not a lot of frills here, but they do exactly what I think a bank should and Petra the personal…read morebanker calls to see if I have any issues and is always quick to say hello when I go in the bank.

Very nice building nice place to do business not very many clerks but the ones that are there are…read morehelpful and kind this is somewhere that I would do business but when I first started attend there unless your credit rating was a certain amount they made you come inside to do business you could not do business outside at the drive-thru I did not like that

I hate this place they will find a way to Fucc you. don't waste your time with them they are all…read moreabout getting over on you. they can just take the car back I'm done and over them

Old Point bank is a cluster ! I have bought and sold several…read morehomes over the last 40 years and I have never had so much trouble with a lender. Problems included : Missed rate lock. Was told bank program then switched to open market then back to bank. Paperwork requests extreme and numerous. Loan agent did not return phone calls or emails timely. Loan closing took almost 4 months. Closing paperwork done incorrectly. Did not put house in name of trust. Closing paperwork done incorrectly. Did not properly set up impound account for insurance and taxes. Had to ask for copies of final closing paperwork. Get your home mortgage somewhere else !

Terrible online service. Online payments must be made during regular business hours if not they…read moredont post until the following business day. This is a problem when payment is due on a Sunday, go to make payment on Saturday and it does not post until Monday. Online platform is not intuitive and often find it difficult to make an online payment. Most recent update moved the "make payment" button. Initial payment was a true pain because i wanted to use outside bank account to pay car loan, system and process is not friendly to outside bank use. Lastly my information was compromise in a recent security breach they had.

Ashley Ivey was absolutely amazing from the time I walked in the door, to the time I walked out…read more She immediately asked if I needed assistance and was so very helpful. Her smile and customer service are top tier. I didn't need too much done today, but the 2 things I needed taken care of, she took care of it swiftly and efficiently! She even went over everything a second time to make sure that all of my information was correct. That "one visit resolution"??? She nailed it! Thanks for your friendly and professional assistance, Ashley! We need more people like her in the customer service industry!!! She rocks!

The customer service at the Cunningham Drive location is pathetic. My mom was accused of lying by…read moreone of the managers after she inquired about the whereabouts of her pension funds that should have been in her account. The manager told my mom she had no account, and when my mom insisted she did and had been withdrawing from it for years, the woman shouted at my mom, calling her a liar. She then stood up, closed her office door, and continued to call my mom a liar, insisting there was no account with the checking number my mom provided. This credit union also caused funds for her life insurance company to be insufficient because the money was never transferred from my mom's account to my dad's, where the payment is withdrawn. The same manager told my mom she would have to pay an insufficient funds fee despite it being the credit union's mistake. On the way out, my mom, who was very upset by this time, mumbled that something was wrong with the woman who had been bullying her. Another staff member overheard this and informed the manager. The manager then went to the door of the building and told my mom that if she returned with "that attitude," she would be banned from the building. I was incensed when I heard about this and called to find out whom my mom could file a complaint with. Jasmine Gissentanna called me three days later and spoke to me first and then my mom. My mom was asked to call back with some information needed by Jasmine, and when my mom called back, Jasmine was never available. No one has reached out to my mom since then. Do not open any type of account at this credit union because the staff is incompetent and hostile. They have a clique situation there, and it's affecting the customers.

A huge shout out to Ms. Spaska Boyanova. A personal banker…read moreat the branch who was so helpful! we walked in with our business credit card machine that we just could not get configured to work on wifi. We explained our troubles only once, and she knew just how to help us!! 4 hours of trying befor we got to her with no luck, and after sitting with her for only 10 minutes she had us on our way!!! Thank you thank you thank you to Ms Spaska!!

I drove all the way from VA Beach to the DMV just to get sent back out within 10 minutes. I had to…read morevisit NFCU to clarify a few things because I've been going back and forth with them and the DMV for months but the Coronavirus really interrupted my plans entirely. Came in for some loan/vehicle title things and barely waited 2 minutes. The staff was quick, efficient and patient. I want to say a special thanks to Erica and Craig for being incredibly helpful as well. I was especially happy to see an automatic hand sanitizer dispenser at the front being a nurse and what not. Haha, if I didn't live 45 minutes away I would definitely visit again for any inquiries with my NFCU account.

This has to be one of the better locations that I have been to. Yes the parking is busy, yes it has…read morea wait, but you would come to expect that since the other locations are not as good as this one. Also the parking is terrible because there are great restaurants around this location. The wait in line even if it is a long line is max 15 minutes, the staff at this location want to assist you as quickly and professionally as possible. Keep up the awesome work, this is definitely our home location and love it!!!