We drive 30 minutes to come here, even though there are closer options, because from day one they have been consistently kind, patient, and genuinely invested in our dog's well-being.
We're first-time dog owners--this is our kids' very first pet--and if you're new to pet parenthood, you know how many questions come with that. From the beginning, the staff (including the doctor) has never made us feel silly, rushed, or uninformed. We've asked everything: grooming questions (are we missing knots? undercoat issues?), hygiene questions (yes... even anal gland questions), medication questions, and general "are we doing this right?" reassurance. Every time, they've taken the time to explain things clearly and kindly.
We've had our Maltipoo, Oreo, for about four years now, and Bayshore has walked with us through:
* Routine yearly checkups
* Flea and heartworm prevention (Bravecto, ProHeart, etc.)
* A period where Oreo was leaking urine and needed medication
* Figuring out how to actually get meds into a very picky dog (she hates peanut butter and big treats--fun times)
* Syringe meds when she was sick
* Her spay surgery, including thoughtful conversations beforehand about timing, pros/cons, and what to expect after
One moment that truly sealed it for me happened early on. Oreo became lethargic, then developed foamy diarrhea. As a new pet parent, I didn't know what qualified as "urgent," and I was second-guessing myself. I emailed the office over the weekend, assuming I wouldn't hear back until Monday. Instead, I received a reply early that weekend morning--from the doctor himself. He gave us clear guidance on what to do, what warning signs to watch for, and set us up for an appointment. That peace of mind was invaluable.
They have two locations, and while one day a week is reserved for surgeries only, we've had smooth experiences at both locations when needed.
If you're looking for a veterinary practice that treats your pet like a patient and treats you like a valued, capable (even if slightly nervous) pet parent, this is it. We've never felt dismissed, rushed, or like "just another appointment."
I'm grateful every time we walk through their doors--and Oreo is too, judging by how much attention and love she gets from the staff. read more