If you're not going to Ravenwood in Port Orange, you should be…read more
I left Indian River animal clinic in Edgewater this morning after waiting to see Dr Garrett for two weeks for my limping dog, whom she had examined a month earlier. I was told oooops, Dr Garret is not there as promised when we arrived. Okay.
Then the consistently nasty receptionist kept telling me she has no answers when I asked questions about the treatment we were about to have.
I chalked it up to a high strung, very immature, little girl in probably her THIRTIES, who was obviously overworked and underpaid, most likely, and takes it out on customers.
But I needed help for my dog and was now feeling desperate and nervous, so we sat down, waited, but suddenly decided that the stress was just too much for the life I choose for myself and my dog, besides the extreme costs they charge for everything and really below level good care.. . And that I don't need to be abused this way, and really, if this is how they treat the owner who pays the bill, I wonder how much they really care about the animals/patients and in this case...MY DOG...
Eventually, we decided to simply STAND UP, WALK OUT and NEVER GO BACK. At INDIAN RIVER ANIMAL CLINIC, they just don't care and are a mess in some way, every time we have gone in.
They do not have their act together. They over charge for everything and double charge. They charge for a nail clip and the tech who does it lol?!?? So is your dog supposed to clip his own nails?!?
Dr Garrett owns it and beville animal hospital too, but she takes it out of your pet's college fund for sure!
And trust me, if it's good for my dog, I'll pay a ransom if o had to, but I've been there for over a year with about a dozen visits for nail clips and exams, it was always a strain with subpar service, attitude and a chaotic front desk, but I gave them a chance.
A year....
My boy will be 13 next month, and the level of care and lack of professionalism is not what anyone deserves...certainly not us.
So, Indian River animal clinic is "JUST NOT GOOD ENOUGH" folks. Not for my dog. Not for anyone's pets.
I called Ravenwood in port orange, a half hour drive away, and they told me to come right in.
They saw us with a very thorough exam, head to toe! Took five X-rays, sedated him and reversed the sedation, went over the X-rays with me RIGHT THERE, and gave him med for inflammation.
All in one hours time.
The cost at RAVENWOOD was seriously hundreds less than I was quoted at Indian River FOR LESS X-RAYS and no SEDATION.
At RAVENWOOD,from the first contact by phone, to reception, to tech, to doctor, it was a fresh, beautiful, clean and KIND experience.
Thank you God!
It's worth the drive from Edgewater/New Smyrna to be treated well and with respect, where well paid professionals are happy to be running the show to give your pet the very best. Thank you RAVENWOOD!!!