The atmosphere at bay valley house is warm and welcoming. I love working here. The residents are…read morealways happy and enjoy being involved in all activities we provide. From bingo and music to arts and crafts. We exercise ROM here with fun oldies. Movie nights. We welcome family as if they lived there with their loved ones. Personal experience and opinion here: working for the new owners has been amazing. It's not often you run into a company where they listen to you, where they provide solutions immediately, and are as involved as staff. I appreciate being a part of this team we have here.

Let's just begin this with the brutal honesty , First and…read moreforemost all the employees but a few . Key word FEW . Are experienced and do excellent care . As for the others lol as a former employee I will begin by saying how unprofessional this place is ran down to the owners of this business , ran so poorly an careless they put up such a great front for social media an family an visitors upon arrivals . But when everyone leaves it's right back to staff getting high , coming in drunk smelling of booze like if they just came right from the bar , staff getting very argumentative with each other and "manager" just standing by watching and doing absolutely nothing about the behavior because she also enjoys being involved in the work drama as she like too believe she is still a kid while she sits by and allows everything too happen right in front of her eyes , very unprofessional management when it comes to work environment. Childish behavior any time you have a serious concern nothing ever gets addressed it gets brushed off as it's not a serious enough concern for them too handle. Than from Residents who are considered as "needy" will be ignored and treated poorly when it comes to care and left soaked due to not wanting too take the time to provide the proper care or compassion for them as they deserve. So leading them to either be soaked for hrs , and leads to bed wounds . And having to do countless measures to heal bed wounds because of the lack of care being done . too the neglect they put in place for trainings half the staff doesn't even know what too do in a case of someone having an active episode or seizure. From residents being left in their rooms not being brought out for meals because they like to claim it's "behavioral related " when it's pure laziness and not wanting too take the time to understand the resident and their needs . So they will leave them in the room and close the door to avoid having too do their jobs . , leading too residents falling and having to make reports half the time they will just act as if it didn't happen. And than sit back and think why is this resident become so combative. The lack of accountability this place has is such an understatement. And not one single person who's employed will ever take accountability for anything that is going on behind closed doors and where "cameras " can't see .

I have lived in seven institutionalized settings in the last 20 some years this place is the first…read moreblessed by peace, calm, tranquilitty! Ii is a place to heal and to develop the strengths it is very deeply and richly blessed. Thank God i found it

John and the other managers truly try their very deepest with limited staff to provide love and…read moreempathy to their consumers.

Carriage House Nursing & Rehab was truly a Godsend for our family…read more After our mom suffered a massive stroke on March 2, 2026, while in Florida, we were faced with the difficult task of finding a facility in Michigan that could accommodate her complex medical needs. Because our entire family lives in Michigan, we desperately wanted to bring her closer to home. Many facilities were hesitant to accept her case, but Carriage House welcomed her with open arms. From the moment she arrived, she was treated with dignity, respect, compassion, and genuine love. Every member of the team played a role in her recovery. The leadership, physicians and providers, nurses, nursing assistants, therapists, activities department, dietary staff, and housekeeping team all demonstrated an extraordinary level of professionalism and care. We were continually impressed by their commitment to our mom's well-being. If you are looking for a facility that provides intensive rehabilitation and truly invests in its residents, Carriage House is the place to be. They gave our mom every opportunity to regain her strength, independence, and quality of life. Given the severity of her stroke, we were told she might not survive, let alone make the remarkable progress she ultimately achieved. We truly believe God led us to Carriage House, and that the exceptional care she received there was instrumental in her recovery. Today, our mom has successfully left Carriage House and is living independently with her significant other, enjoying life once again. Seeing her where she is today feels nothing short of miraculous. Our family will forever be grateful to the entire Carriage House team for the care, encouragement, and hope they provided during one of the most challenging times in our lives. If we could give them 10 stars, we absolutely would. Thank you, Carriage House, for giving our mom the opportunity to live her best life again.

The staff cares about their residents, and has always been welcoming when I stepped in.read more

Worse company to work for, no incentives, work your days off... If you get any, cause there rarely…read moreis ever any coverage. Owner does not care about employees, all talk no walk. He literally yells at you when he's not happy and hangs up on you.

If you need wonderful, sympathetic, capable people to help you through your day, Comfort Keepers is…read morethe company to contact. They were so wonderful to my mom in her last days, and also they were so good to me. I highly recommend this company.