The team at Ottawa Vet Hospital did their very best through diagnostics, medication, and basic…read moreneeds(food and water), and most of all love til the very end. Being the stern and protective pet owner I am, I also know when my animals cannot turn the corner through all that has been done, and quality of life, out ways the agony, and suffering more interventions for the same outcome. My boy Lenny was almost 15 yrs old and I was fortunate to have him for nearly 13 yrs, with that I couldn't see him suffer for all the unconditional love he had given me. Today I had to say goodbye to my ole friend, and I was with him to the very end, and I'm glad I was there . Heartbreaking but a very peaceful end. A good piece of advice: Be there from beginning to the very end, you owe that to your animals. Thank you for your love and care of Lenny.

We rushed our almost 10 year old ginger tabby to the Ottawa Veterinary Hospital was met with…read morehighly professionals at the door and a very compassionate tech took care of us,, allowed us to spend time with our cat (who passed away in travel to them). The staff was very compassionate with our lost.. took time to explain what happened to our cat and another staff took time to talk to us after death care,,, show us all the options. We chose cremation and have his ashes returned in a special urn with MO on it. Both hubby and I recommend them highly.

We came here on Sunday for our dog that just had an eye accident. Not many vets are open on the…read moreweekend. This was the closest location so we made our way there. They did tests but with no vet at the clinic. He would have to wait for surgery or 10k to bring a vet in. The only surgery on that day that was offered was to removed the eye. We paid $530 for the test and antibiotics because my dad wanted to save the eye so we brought him back home. Look at if the swelling was going down, with the medication. The swelling went down but his eye is still not getting back into place. (They had to pull it to do the test) The dog now has lost vision in the eye and we would run the risk of infection. So we called to book an appointment on Monday. We got an appointment for the following Wednesday. Appointment on march 13. I showed up around 9:45AM my dad was already there with the dog. They showed up at 9 as they were priority and needed to come in (receptionist conversation with dad). They had to leave so I stayed with the dog. It is currently 12:07 I don't know when they will bring him in for surgery. No update its a very long time to wait. I just seen a vet tech around 12:20 she took his weight and told me they would run more test but probably no surgery today... unless we would try to save his eyes... so now they are offering to save his eyes...3 days after... however what is the point of appointment if we lose a whole day and the dog is not being cared for... Nothing more happend... I left around 4:30 I had to go eat a little something. My dad had just got back so we switched. When I came back at 6:35 they were in the office with the vet. We got told to leave him for the night as he would get is operation in the morning tomorrow. And we could pick him up on the 14 in the evening. I have to add that All day (13th) we did not take the chance to feed him because we thought he would be having his surgery and we didn't want him to throw up... from there it seems like he was in good hands the vet called us that evening to Told us about his blood test... I thought that was very thoughtful. Same thing on the 14 nothing...no news. We didn't want to call if he was still recovering. But my dad called at 5:30PM asking if they had any news. He was next in line what ever that meant. (I probably sound like a Karen right now) But I would have appreciated an update. We got news at 6:30PM his operation had been done and... they would need to keep him another night. I will update tomorrow. 7K for the eye removal... they charge emergency price but don't have enough vets to offer reasonable services/treatments. I would not recommend this vet... Also *** While I was waiting a lady was there with her dog. She didn't see anyone for her dog they simply told her after 45 minute waiting. That they did not offer that service to go at another location and charged her $50. I thought that was terrible...

I ended up in bringing my dog because of his short,fast paced , and shallow breathing with a bad…read morecough when he would walk. I went in around 6:30 a.m only to be put in a room. Then within some time a " nurse" triaged him. She told me he seems to have a cough and couldnt really see or hear anything. My goodness! Im not a nurse but given his Symptoms AND he had laboured breathing, so it shouldnt have been treated as some mild incident! We waited in that lil room for another 2 hours when finally I went to the front desk to be told that he wont be seen until later that day or night! Really?!!!! No one informed me and my precious dog had laboured breathing?!!!! I wasnt happy at all , so unprofessional! Then they said( only after me asking how long it will be to see a doctor!!!) They told me to go home and they will call me. In the meantime I drove him to the Eagleson Vet hospital. I called ahead to explain about my fog's laboured breathing. We got there, and they got us a room, and a doctor saw to him right away. He listen to his lungs like the other " triage nurse" at alta vista, and he indeed saw what I saw and heard his lungs! BIG mistake Alta Vista! Then Eagleson Vet Hospital did an xray asap and my poor baby was dying of lung cancer!!! I saw the xrays myself. Very disgusted by Alta Vista Vet Hospital! The Eagleson Vet Hospital gave him meds to help his breathing until I could attange my family to come in to put our sweet doggie out of his suffering! His lungs were full of cancer! The icing on the cske, Alta Vista Vet Hospital called me back more than 24 hours later!!!! Shame on you Alta Vista " Hospital"!!!! DISGUSTED! Shame on you!!!!

They are very helpful and generous with their plants although they do get busy at times and you can…read morewait awhile before someone will be available to help you.

Tried to spend money in there twice at Carling location, staff are way too busy chatting to help…read morecustomer's. I went out of my way to shop independent, local store but they didn't want my money.

We love Masters 'n Dogs! I switched over to getting all my Dog and Cat supplies at Masters 'n Dogs…read more5 years ago. The knowledgeable and friendly staff are exceptional. I find that the store carries the best products at the best price. We always feel welcomed and taken care of when we stop in. It's my dog's favorite place!

What a great little shop for pet owners! I spent most of my time looking around here today -…read morethere's a TON to see, so I plan on going back sometime soon. The staff member I spoke to was really sweet and gave Finn a treat right away and scratched his belly - you can tell they love pets! Note - a tiny adorable little pup named Ernie darted at us when we came in, which I thought was super cute, but if you're dog isn't too friendly with others, beware.

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".

Been a whole since I've been here but I'm gearing up to get new little furry friends so I popped in…read moreto get new bedding/chews/food etc. So I can have their tank all set up and ready to go for when I find the perfect new pets. What I love about this place is all the organic options so that I know my pets are getting the best quality and won't have anything that could cause health problems. They also seem to have a better knowledge base about animals them the big box competition.

I am a huge fan of Global Pet Foods. I went in out of curiosity after a friend recommended it to me…read moreand was surprised by how friendly and knowledgeable the staff was. I dealt with Amanda on my first trip there and she was so helpful, she helped me choose a more adequate pet food for my puppy, as he was having issues with his pet food - Iams - and was just not feeling it (and he loved it !). They have a Free Food Program, with purchase of a certain amount of bags of food you get a free bag (varies according to brand purchased). As well as option of delivery ! I've purchased dog treats, a new leash (Flexi - Canadian brand and incredibly sturdy!), and pet food from Global Pet Foods and have nothing but good things to say about them. I'm new to the Tunney's Pasture/Westboro area and was so excited to find out this weekend that they also do some pet grooming. I got to clip my dog's nails, and the location is so convenient and close to home. I just love these guys !!

The staff at Global Pet Food is great. Very knowledgeable and helpful. You can tell these people…read morereally love animals. They bring their pets into the store, and encourage you to do so as well. They're usually great with processing returns, though they will take your receipt and not provide a copy, so make sure you've brought in everything you needed to return. Only one bad experience. We had to return a leash and later a faulty collar, but we'd returned the leash first and got burned on the $10 collar, even though it was 100% guaranteed by the manufacturer, and it wasn't our first choice (we were going to go with leather, but let the salesperson convince us to buy the synthetic collar because of the guarantee), because they'd already taken our receipt. At least they donated the collar to a shelter, though not sure how much good it will do, since the tightener slips. Occasionally, you'll get a miss with their advice (as above), so remember that you know your pet and they don't if you're not-so-sure about their recommendation, and go with your gut. That small annoyance aside, the people who own and work at this store are wonderful. They truly care about your pet's well-being. They were incredibly helpful and supportive when my childhood cat was in her last days, offering very good advice to help me make her as comfortable as possible. When my partner and I adopted our adult husky mix, they offered great advice that was truly appreciated, and they continue to do so. A great business, and I will continue to shop with them first for anything our dog or our newly adopted cat needs, from food to nail trimmers, to toys.

Staff are helpful and kind. My dog has allergies and I can always count on them to keep his food in…read morestock for when we need it. They are our go to for pet supplies. (they also price match if you find something cheaper elsewhere!)

I have been ordering dog food in big bags from them for quite a while. Just about every other order…read moresomething goes wrong. My store is the Barrhaven one, and they are VERY PLEASANT to work with to straighten things out. But this time I had to deal with Customer Service because the store could not help me. Well, let's just say I am not buying from them anymore. The order was filled twice, according to them that was my fault, and I have to carry it back to the store myself for a refund. Not a small task at my age, that's why I buy on line to begin with. So I cancelled my repeat order and that was fine with them.

What a great pet shop! I came in with a bit of challenge but Casey & Jesse were quick to not only…read morefix the situation with something I hadn't considered but made it so affordable! Casey took her time to explain everything I needed to know and I am happy to say I welcoming some tiny colorful shrimps in my new little terarium. Would have loved to share photos. Highly uber recommend.

If you want to buy fish, or live plants avoid this place…read more Been testing them for over a year now, everything I purchase out of their tanks is diseased and infected including their plants. You want to buy dead or soon to be dead fish, get yours from this cesspool. Most of the staff are rude and entitled and do not fear any consequence for destroying their employers business. When you tell them you want to buy a fish, they hate it, seem bothered by the act of needing to catch a fish, and they will act rude to ensure you never come back as a fishkeeper. Their tanks are disgusting, they never clean the gravel, no wonder their entire rack system is infected and has been continuously for over a year. Save your money.

Max, my golden doodle had been groomed by Barkhaven 4 times now. This time, his coat was very long…read moreand really matted. The groomer had to shave him closer and he looks fantastic. The thing that has continually impressed me is the level of professionalism and genuine care they provide. Great organization!!

I was 15 mins late for an appointment due to an accident on the 416. I got a phone text just…read morebefore I walked in that my appointment was cancelled due to being a no-show. I told the person at the cash that I was there and she said sorry the appt is cancelled... I said but I am only 15 mins late and my appt is for 3 hours. She asked the groomer and she declined. Said she didnt have the time now. I asked if they could simply bath the dog and clip the nails without cutting the hair. They said no but If I would have to pay for the appt anyway because I did not show up on time. I paid almost 100.00 for nothing. I can see losing the apt. but why would I have to pay for the spot when it was obviously filled by a walk in? Crazy. Never going there. Would never recommend them.