This was a lovely experience. I enjoyed the thoughtful activity at the beginning of the service. If…read moreyou are used to massages, this one won't be impressive. It's more about the experience versus quality massage. You also have to keep your bathing suit on during the massage because you are in a shared space. I wish we had a little bit more information from the website or staff prior to going, so I'll share what I wanted to know. There are only three baths. I wish we would have known the temperature for each of them on a sign or by our guide. I accidentally walked into the massage area because I was looking for more pools. You get two towels. One for the baths/massage and the other after you shower off. They have soap, shampoo, conditioner and you are able to blow dry your hair. They do not have a bathing suit dryer, but do provide small bags. No need for shower shoes/flipflops. You won't be allowed to wear them any way.

I RARELY review places but this one warrants it…read more I purchased this service for my daughter, who was led to a room and waited there for over an hour to receive her massage. It was not explained to her that she could and should use the pools during the time she was waiting. As a result, she enjoyed her short massage, but did not appear to receive the scrub we paid for, nor was she able to enjoy the pools. Since she was waiting in the room for so long, she asked the staff repeatedly whether she needed to do something else or be somewhere else, as she watched many women arrive and head off to their services during the hour she waited there. Staff repeatedly told her to stay put. We are extremely disappointed. No one should be waiting over an hour in a room, especially when they have only 90 minutes total to stay at the hammam. This experience turned out to be frustrating and confusing for her, rather than restorative or pleasant. Exact opposite of the goal. On the plus side, our daughter reported that the hammam itself was beautiful and visually stunning and that she enjoyed the brief massage.

My boyfriend and I had a phenomenal couples massage. Coco did an amazing job at finding where my…read moreissues are without me, even knowing. My boyfriend said the same about his massage therapist. Highly recommend.! Very very very clean.

If I could give BorealRelax Masajes y Wellness Spa more stars than five I would! I have been…read moregetting sports massages for 25 years, and the massage I received there was one of the best I have ever received. Ask for Laura! I told her what I needed and she did it all. It was 70€ for an 80-minute massage and totally worth it. I am writing this the day after and I feel completely recovered!

Luis at the front desk absolutely made this stay memorable. Every restaurant he recommended was…read moreamazing and he went above and beyond when he,somehow, found out it was my birthday and sent up a bottle of cava to the room after our spa reservation. Would absolutely stay at one of these hotels again. Thanks luis!!! P.S don't forget to book your spa day beforehand if you want a massage. If you don't want a massage the pool room is definitely worth the 18 euros for an hour and a half it's so relaxing and beautiful.

From the owner: Especialistas en Masajes de Gran Calidad. Casi 20 años de experiencia…read more MASVITAL es un acogedor y entrañable centro, especialmente preparado para encontrar tranquilidad y sosiego, disminuir el estrés, aliviar dolencias y disfrutar de masajes de calidad y confianza. Un lugar para sentirse bien.

Falta de claridad y cero responsabilidad: una experiencia frustrante…read more Hice una reserva con toda la antelación necesaria y en ningún momento se me informó que necesitaba proporcionar un segundo número de confirmación adicional para que esta fuese válida. Simplemente no me lo pidieron. Como usuario, si no me dicen que falta un paso, es imposible saber que algo está incompleto. Apenas 15 minutos antes de disfrutar la experiencia, me informan que la reserva no está confirmada porque no se recibió ese supuesto segundo número. Para colmo, en lugar de asumir su falta de comunicación, me culpan a mí por "no saberlo", como si fuera mi responsabilidad adivinar un procedimiento que nunca me explicaron. Me parece inaceptable que un error de información por parte de ellos termine afectándome a mí, haciéndome perder tiempo y generando una enorme frustración. No solo es una muestra de desorganización, sino también de falta de profesionalismo y empatía hacia el cliente. No recomiendo este servicio si buscas algo serio y confiable. La falta de claridad y la actitud con la que manejaron el problema dejan mucho que desear.