my wife and I are very happy with the service provided from EECU they have stopped the bad guys…read morefrom getting to us on several occasions and we are grateful

If I could give zero stars, I would…read more After my father passed away, my mother needed to refinance his vehicle through EECU because she continues to drive it. What should have been a straightforward process became a series of communication failures, errors, and unnecessary delays. Our first experience at the Hurst branch immediately caused us to lose confidence in the loan officer handling the situation. She told us she did not know how to navigate our circumstances, so we ultimately contacted EECU's digital branch, which was able to guide us through most of the process. Because the auto loan still required documents to be signed in person, we specifically scheduled an appointment at the North Richland Hills branch rather than returning to Hurst. The night before that appointment, the Hurst loan officer called asking whether we had intended to schedule with her. I then contacted the NRH branch to confirm our appointment was with them and explained why. No one returned my call. We arrived for the NRH appointment as scheduled. Despite having an appointment, paperwork was still being prepared after we arrived, and the process took nearly an hour. We were then told an issue prevented everything from being completed and that additional documents would need to be electronically signed later that day. Later that afternoon, we learned another form had either been missed or had not been completed correctly. We were told it had to be resolved that day or the loan closing costs could change. My mother and I completed the additional electronic signatures as requested. After that, we received no further communication and reasonably believed the loan process was complete. We were told we were simply waiting for the Texas registration sticker from the title department. After three weeks with no sticker and no update, I called EECU myself. I then learned that a form had been waiting for the NRH loan officer to take action on it for those three weeks. It appears the process only moved forward because I called to ask what was happening. Meanwhile, my elderly mother is driving a vehicle with an expired registration while we continue waiting for EECU to complete its part of the process. The issue here is not one isolated mistake. It is the repeated lack of follow-through: unanswered messages, incomplete or incorrectly handled paperwork, missed steps, weeks without proactive communication, and a three-week delay that was discovered only because I followed up myself. We received multiple apologies, including from management, but apologies do not correct an ongoing lack of basic follow-through. Based on our experience with this auto loan, I cannot recommend EECU. When handling something as important as a vehicle loan and title/registration paperwork, customers should not have to repeatedly monitor the process themselves to make sure required steps are actually being completed.

I visited the Bank of America branch at 8625 W Bedford Euless Rd, Hurst, TX 76053, on Friday,…read moreAugust 21, 2026, at approximately 3:00 PM Central Time, to add my daughter to my savings account. Steven assisted me throughout the transaction, and I want to make it clear that he provided excellent customer service and was helpful and professional. During the process, I was not receiving a verification code, so Steven had to step away to locate the manager. A manager named Daisy came into the office and went directly to the computer to address the issue. She did not introduce herself, acknowledge me, or even offer a simple greeting. I understand that she may have been focused on resolving the issue, so I did not make an issue of it at the time. However, after she finished, Daisy walked out of the office. As she passed me, I intentionally said, "Hello, Daisy," as a simple courtesy and acknowledgment. She completely ignored me, continued walking, and never even turned around. That interaction left me feeling extremely disrespected. A customer should never feel invisible or insignificant, especially when interacting with the manager of a bank branch. Basic courtesy, professionalism, and respect should not be optional--particularly for someone in a management position. I am not complaining because I expected special treatment. I expected the same basic respect that any customer should receive. If a customer takes the time to greet you, the appropriate response is simply to acknowledge them. I made sure to thank Steven personally for his excellent customer service before leaving, because he deserved recognition for the way he treated me. Unfortunately, my experience with Daisy overshadowed what otherwise could have been a positive visit. Bank of America should expect better customer service from its management staff. A manager represents the bank, and something as simple as acknowledging a customer can make a significant difference in how that customer feels about the entire organization. I hope this branch takes this feedback seriously and addresses the importance of basic professionalism and customer respect with its management team.

For the past year I've had to be back and forth to this BofA branch to work on my father's estate…read more I've have gotten to know most everyone and they are all professional and gracious. Daisy is the manager and is friendly and incredibly knowledgeable (which is rare these days). I've been so pleased that I'm considering moving my accounts there.

Drive through ATM was performing a system update at 2 PM on Saturday. Went inside to use that ATM…read more Manager was unlocking the inner door to let an employee out and saw me coming in. He said "bank closed at 2." I told him I was just coming in to use the ATM because it was an inconvenience that the drive through ATM wasn't available due to a system update. He said, "we don't decide when those updates are done". Yeah, I get it, but someone at Chase makes that decision. Giving the decision maker benefit of the doubt, perhaps they meant to schedule it at 2 AM instead of 2 pm?

Tina was so helpful getting my started on a new account. She called about a week later and emailed…read moreme to make sure I was working v the app ok and to see if I was satisfied thus far. I love the convenience of the atm accepting cash and check deposits and I absolutely love the app.

Chase (not sure of his last name) was my personal banker who helped me in the most stressful time,…read moresorting out my mother's bank account after she just passed away. He was so patient, helping me for over a week and advocating for me to be able to settle her account and would not take no for an answer. He went over snd beyond as if he understood exactly what our family was going through. Thanks so much, Chase!

One of their ATMS stole 260 dollars from me because it was out of 20s and 50s and told me it…read morecanceled the transaction but still took it out of my account? Then when I called it took me 10 minutes to even get someone on the phone and when I did they hung up.I don't even have this bank and now i know to never get them. Absolutely horrible.

Awesome bank! I was working Scott and he was soo helpful. I highly suggest this bank, which is…read morelocally owned and run.

It is so nice to have a real person to talk to when you call your bank. Worthington National makes…read morebanking easy and enjoyable. The staff is extremely pleasant.

I came here to deposit money in my friend's bank account. I gotta give it to the bank tellers…read more They are smart. I bank with another bank and they tried to tell me about Wells Fargo and have me sign up with them. The place has a dull late 80's/early 90's feel. Otherwise, the people are nice and somewhat efficient at processing. I just don't understand why a "supervisor" stands behind each teller looking over their shoulder. If you don't trust your teller, get someone who you do.

I have been banking here since 2000. Their fees are just to much and with this, I have decided to…read moreclose 8 accounts with them. In my opinion you are known by an account number and last 4 of your SS.. I'm sure I'll be back but not anytime soon.

Ms.Lashundra Barton is so helpful. She worked with me on several of my vehicles financing over the…read moreyears. She's a bright spot in the ugly car buying process. I will only deal with Ms. Barton for financing! I know I can trust her. Who says that about bankers?! Me!

Carmen and Maria are the best! They are always attentive and helpful. i left my old credit union,…read morebecause of these 2

Absolutely AMAAAZING!!! The branch on Precinct Line in Hurst…read moreis topnotch the utmost!!! Alec and Chase were pleasant to work with on ALL levels!! In fact, the entire staff was superb! We as clients/customers do not experience the type of service they exude quite often. I truly wanted to point out that I was treated as if I was the ONLY one in the establishment - although there were other customers as well. They were attentive to my needs, and offered MORE than I expected!!! Thank you to this branch for the utmost of care! #ASatisfiedClientIndeed

This review/Thank you is for Christine Temple at the Wells Fargo bank below:…read more My wife and I were having some complex, confusing things happening regarding a check we issued to our insurance company - payment for monthly policy. We went to our Wells Fargo in Hurst - mid-cities and precinct. ...6300 Precinct Line Rd., Hurst, Tx None of these problems were Wells Fargo's fault. We went there for assistance to help resolve the problems, stop-payment on the check in question, and initially was going to a electronic transfer of funds directly from bank to insurance company. ...as it turned out, ins. company does not have their system set up for electronic transfer. It was a mess. We Needed assistance, we didn't really know how or where to go for answers/help. Christine was Wonderful! Truly. She spent At Least 30 minutes, probably 45 minutes with us guiding us, helping us in every way she could. She went that extra mile! Thanks for having employees such as Christine Temple!! Best Regards - Mike and Joyce

They dont have a drive thru if you are crippled forget Happy Bank in midcities…read moreYou have to go up steps and walk around to get inside bank. Not good for handicap

I've banked with Happy State for 12 years. We're from the Texas Panhandle and when we moved to DFW…read morewe were Happy to see we wouldn't have to change banks. Hometown feel in the big city is awesome!

Texas Trust has great interest rates and the people in the branches are nice, but don't ever try to…read moredo anything over the phone. They hire dumb "valley girls" to answer the fraud line and then won't do anything about a fraudulent charge until it actually posts to your account. The girl I talked to today had no clue and was implying that I made the charge and just didn't remember!

This Texas Trust is a good convenient bank and the people working there seem to be really friendly…read morepeople.