I spoke with BH and they explained the rational for not using the factory supplied trailer wiring…read moreharness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser.

Not as ritzy and flashy as Rack Attack but just as good to get a good hitch installed. Easy to…read morebook an appointment and friendly staff. Got the job done and price point was good - even a little better pricing than the more popular hitch install companies.

These guys were awesome!! My bike rack from 6 years ago was really wobbly, and when they weren't…read moreable to fix it, they ordered the part and installed it free of charge. They were responsive to text and quite prompt. This Rack Attack is well out of my way, but well worth the extra distance for the excellent customer service.

Thank you again Gerry Garcia!!! I had a catastrophic failure on my beloved Thule Easy Fold rack…read more Gerry did a fantastic job of coordinating the warranty return and I now have my replacement. Very impressed with Gerry's customer service skills and I will definitely return to Gerry and Rack Attack for future purposes.

Upgraded the speakers and added an amp and some sound deadening to my Golf. On the first pass, the…read morenew setup had better definition, but I was finding some vocal frequencies abrasive at higher volumes. I mentioned it to them, and at first they said there wasn't much to be done without a better equalizer, so I was a bit disappointed. But then I brought it back in for more sound deadening so my door wouldn't rattle when the bass got boomy, and Peter did some more fine-tuning on the speakers while he was in there and oh WOW, did he dial it in. It sounds fantastic now, exactly what I was looking for, and I am very very happy driving around now.

Reasonably priced, honest, fast installation and great service.read more

I have been dealing with Kingdom now for almost 2 years. my first purchase was a canopy for my…read moredodge ram and I was not happy with it so Scott took it back and upgraded my canopy for very few dollars more and I have been happy ever since. in the past few months I've since spent a few dollars with Kingdom and I have never been to anther place that I have been treated like family before. all my business will go to kingdom NO QUESTIONS ASKED. I've tried to find lower prices on everything I've purchased and always have problems finding it cheaper than Kingdom. staff are very professional and are looking out for your best interest. you definitely have a customer for life from my experience at Kingdom. KEEP UP THE GREAT WORK GANG!!!!

Just got my new truck installed with a BakFlip G2 cover and Bedliner…read more Service was awesome, staff were very helpful and friendly and prices were much better than other shops that I had checked out.

I went to Pats in Surrey. They quoted $752.00 to fix two piece driveline from Ford F750 with…read moreconstant velocity. Where one shaft plugs into other shaft, there is a splined groove that mates the two, and splines were stripped and worn out. causing front driveshaft to turn but rear shaft didnt spin cause splines were all worn out. They had it for just under a week snd did a fantastic job. The price rose about 200$ but when I picked it up they kindly stuck to their original quote. The upcharge was because they had to spend more time on it. But in the end they did not make me pay for the extra work. Very pleasant counter sales. Highly recommend them. Bolted in beautifully. Thank you very much guys for great service.

Hey folks Just want to give a shout out to Pats Driveline, and Jon out at the front desk. I'm…read moreworking on a special project that I'm trying to get done in time for a couple of sick friends/family! I needed a custom driveshaft made from some old and some new pieces to fit this home built car and Jon was so helpful and professional these guys really know what they are doing as well as helping find the solutions you need! I've used them once before and got the same awesome service! Thanks again Jon!!!

Increible experiencia…read more Habiamos rentado antes en otras empresas, pero nunca fueron tan buenos como en OceanWest Felicidades y muchas gracias

Still waiting for Dave to return the $500 he overcharged on a Generac home generator. It's been two…read moreyears. Dave is the principal owner of the business and recently got into the home generator business as a distributor and installer of Generac products. I signed off on an estimate / contract with him to install Generac's largest residential generator. Other than delivering the home generator unit and sub-contracting the gas and electrical hook-ups, I basically had to step in as the general contractor and work with the gas / electrical guys because he would not return phone calls to them or to me. In fact, I had to contact Generac directly to set the generator up and get the 10 year warranty he was supposed to secure for me as part of his estimate and contract. Even his own staff told me privately that he is over his head and not very good with customer support. I do not recommend Ocean West.

Great communications on my order. they intercepted an incorrect fitment and were on it! thanks.read more

these guys were great to deal with, fast response, fast shipping times and good prices. they had a…read moreway bigger selection of parts for my bike than fortnine did. definitely would buy from these guys again!

The new owners are very helpful and do their best to give you the best product that they can. The…read moreheaders that they did for me look awsome. Les even took the time to explain some things to me about caring for them.

I had a pair of exhaust headers Ceramic-coated and they turned out nicely. They are specialty…read morepieces and hard to find. I'd had these parts powder coated somewhere else but there is a temp. limit on powder coating so it had melted off and I got them Ceramic-coated here. Service was good and the owner knows cars, he actually gave me an accurate suspension tip and I'm a mechanic. I am going back with my exhaust cutouts and tubes.