We had new windows put in our home by Freedom Roofing Windows and Siding by their New Bern NC…read morebranch. It was a nightmare. I should have cancelled the project when they came out FIVE times to measure for windows by several different people. I thought they were being thorough but it actually meant they had NO IDEA how to measure. Well now we've spent months arguing with them about the windows not being the appropriate size because after they installed them, my siding DID NOT fit. They are literally off by 1-2 inches. The project manager's explanation was that "sometimes that happens" which was utter BS because I'm quite confident he knew he messed up royally and didn't want to have to deal with it. He said they would not replace all the windows. We had another contractor come out and pull the window apart and basically said it was wrong and he measured them all wrong. I even questioned him during the installation when two of the windows were grossly undersized and they didn't nail one side of the windows to the house, so he used spray foam to fill in the gap and drilled screws through the side of the frame and said that's how you fix it. They also did a horrific job of installing an exterior door which they came back and fixed. Well they came and replaced those two windows. Josh had them to agree to fix 13 more but we are over it & i dont need mis-matched windows all over. So we decided we would just have to reside the entire house because it's hurricane season and I've got siding loose around every window. We consulted an attorney who we can't afford, with 3k retainer and 300 an hour (and an unknown amount of hours it would take) and their home office is in Ohio so we'd have to probably get another attorney in Ohio for that with no guarantee we'd ever see any money from them for their epic failure. To top it off it's a Veteran Owned Company who totally screwed over two veterans. So lesson learned and do NOT recommend Freedom Roofing Windows and Siding out of New Bern NC for any jobs!

Freedom did a fantastic job on our roof, windows and sliding door. The prices were very…read morecompetitive and job foremans were always available. Would highly recommend!

My landlord had redone the kitchen in the house I rent. They Were very reliable and professional…read moreuntil they received they're payment. Since then getting them to return to fix anything has been a real hassle. Staples were left under new flooring and is now causing my floor to fall apart. Among that I have a huge hole in my floor where a vent should be but is not due to the hole being cut too big and the vent falling threw when stepped on.

I don't understand as a general contractor...how I'm constantly fixing what was supposed to be done…read morealready...this company should own up to their mistake and fix this issue...instead of wanting to get a bad review on their work...own up to it....‍I can't even rate that...