We were very fortunate to recently have Fidelity Communications tech Adam Pitts respond to our…read morerequest regarding a telephone/internet service movement issue. He was very knowledgeable, professional and a pleasure to work with. Rest assured, any further needs we might have regarding this type of service, he will be requested. Thank you very much Mr. Pitts. Johnnie Montgomery

After AWFUL customer service with the only other internet provider in town (3 weeks and no service…read more- the soonest available tech cant be here for 3 more weeks) I called Fidelity. The rep I spoke with was kind, knowledgeable, and patient. She scheduled set up for the earliest possible time (2 days) but sent an email to the tech department to see if they could come sooner. Five minutes after placing my order and hanging up the phone, she personally called me back to say they would have someone out immediately to get me up and running. How refreshing!

I have been paying for 300mbs service since MediaCon forced me to upgrade from 100mbs a long time…read moreago. I have been complaing to them that internet service is not stable and that speed test shows speed is in the 20 to 50 mbs range. If there is anyone that is thinking about getting services from MediaCon DON'T TRUST THEM!

The worst internet service ever. Constant outages and service disruptions. If you work from home,…read morefind someone else.

People working there are nice and it was easy to get in and out of the building. Parked directly in…read morefront of the building. Convenient hours.

From the owner: Fast connections and friendly services is what you will find at I-Land Internet Services. With high…read morespeed wireless and DSL service along with a team that monitors the network 24x7, your connection with I-Land is fast and reliable, whether it is high speed connectivity or online services, I-Land keeps up with new technology to bring you the quality service you want and deserve. Free exclusive access to: online classifieds, iMail, iBriefcase, iCalendar, iPics, & eZine. Optional services: email spam & virus filtering.

Cable had never been installed in the house I just purchased, Evan S. out of the St. Roberts ofc…read morewas assigned the install. He contacted me to let me know how close he was and was on time. He worked in the bitter cold to run and install all new service to the house. He checked and logged me on to both my TV's and computer making sure I knew how to in case of problems, of which I have had none. Evan was extremely informative and professional, which I appreciated very much. I believe this cable company is providing great service for an affordable price, which on a limited budget is very important to me. Thanks again to Evan S. for great service.

If I could give ZERO stars, I would. Never had so many problems with an internet service before…read more Not only did they not mention that the company name changed and is now SparkLight, but they also failed for inform us that their rates changed and for MONTHS we payed almost double for a service that apparently doesn't exist anymore. With this company, prepare to experience TONS of outages. Now I am currently dealing with updating my router/modem (we have to call and add it to our account) and when we finally reached tech support (took almost an hour because there was a high volume of phone calls because of course there was an outage), they stated they could not help us because they do not have access to the "cable America" accounts yet since the name change and that we would have to reach out to someone in tech support that represents cable America. So now we're actively trying to get ahold of someone from cable America who can help us but of course we are stuck listening to elevator music for what seems to be an eternity.

A rating of one star is a stretch. But I ended up getting a phone from them anyway. Short version…read moreright as I enter the establishment I'm greeted with rudeness and a condescending looks and stare. Mind you I have a full Internet package TV phone and six mobile devices on their system and when I'm trying to upgrade one of my devices, it's a major inconvenience for them to go through options with me. Once we get into it, they're not even really familiar with the phone nor the process how to transfer data from the old one to the new one. Of course I'm concerned when they tell me they can get all the data except for the last year and a half of current time, which is unacceptable. Long process multiple hours. Finally got it but completely rude. Throwing glares at me and my family. They even dropped my new phone on the floor before I had time to even touch it myself. Well, I'm trying to be patient and courteous and I'm not receiving the same in return. If I didn't need the phone for my daughter, I would've been very rude in return and left, but I got what I needed, but I won't be coming back and I'll be going to a new carrier even if I have to suffer. I will not be returning and I will not be recommending them if anything steering people in a different direction, utterly an embarrassment to the company. The entire time I was there suffering through my own process. I was watching other customers experiencing near the same treatment and issues with products and services, not being for the customer, but against the customer.

I went in to exchange a digital decoder box and get an M card and tuning adapter. After being told…read morethey didn't have either one the second girl pulled them out of the closet. I mentioned I need the USB cord for the tuning adapter and was promptly told they did not have one. After she disappeared in the back for 5 minutes returning with the cord, and now 5 customers deep behind me. She was unable to get the M Card or Tuning Adapter to scan into the computer so I was, of course, told they were bad and they would have to send a tech sometime next week. I don't live here full time so I left with nothing but a cavalier attitude of How they could care less about my cable problems. Come back next time you're down. Charter has a reputation of crappy service here. You can not get a phone number so you can call this office location. You have to drive all the way over there, no matter where you are, so you can find out they can't help you. Subsequent to this visit the 800# told me they have plenty of M cards on hand. I stayed an extra day only to be told once again, "we don't have any".